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“Beautiful Setting” 4 of 5 bubbles
Review of Hotel Gran Jimenoa

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Hotel Gran Jimenoa
Ranked #1 of 5 Hotels in Jarabacoa
Puerto Plata, Dominican Republic
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Beautiful Setting”
4 of 5 bubbles Reviewed February 25, 2013

Although my wife and I have lived in the DR for 3-1/2 yrs. having moved here from Florida, we visited Gran Jimenoa for the 1st time last week. The hotel has one of the most beautiful settings in the Dominican, nesteled among palm and evergreen trees and lush surroundings. It also sits next to Río Jimenoa rapids, where you can Kayak and walk the many paths and bridges that surround and go over the river. The rooms are spacious and very clean and the beds are very comfortable. So, as far as the hotel, it was most enjoyable. My one complaint is the food. Our food was always, at the most luke warm at the buffets. The buffet is also very limited. At breakfast, maybe 4 edible items not counting a couple of fresh fruits. Poached eggs, spam, mashed potatoes, cereal. That's it!!! The eggs were cold, and when we pointed this out the girl behind the egg dish actually argued with us saying that the water underneath was boiling and therefor the eggs must be hot. The mashed potatoes were also cold as well as the spam. Lunch was also the same. Everything, except the bean soup was luke warm at best. Nothing we ate was very good at all and they would also let the few trays of food go completely empty before they would even think of bringing a new tray of food. Even at that, the new trays were always luke warm and after 10-15 minutes were actually cool. My recommendation is to not eat the food there. It is a waste of money in my opinion. I would take a taxi into town, where there are some nice restaurants and eat there. Again, the hotel is wonderful, but stay away from the food

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank shak4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Guest

Thank you for your feedback regarding your recent stay. I am truly sorry for your mishap with our breakfast. We will definitely consider enlarging our buffet and working on how to maintain the food hot at all times. With regards to the staff I apologize, it seems that she didn’t react the proper way. Please rest assure that we will look into this.

We are sorry for the delay of our responses but we certainly took care of all your reviews and apply them to the respective areas. Even though it’s a late response we appreciate your time to make the review valuable for us. Currently we had a person hired to respond to all of our guests on time.
We look forward to the opportunity to welcome you back and exceed your expectations.

Best regards,
Hotel Gran Jimenoa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
MIAMI
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed February 16, 2013

excellent unique romantic setting right on the river with breakfast areas and bridges overlooking river. you can even swim in river and enjoy peaceful surroundings. some bathrooms remodeled but ask for them specifically

  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank GuapoBumsies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Guest

We appreciate your time to review our hotel. We are happy to know that you had an excellent stay. On regards to the bathroom we are currently working on upgrading all of them.
We are sorry for lasting so long to respond your review. We’ve experienced some inconviniences with our tripadvisors assistant. From now on our guests will get an immediate response.

Hopefully we could have you back soon.

Best regards,
Hotel Gran Jimenoa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed February 8, 2013

Located in the foothills where temperatures remain temperate all year, this property is a high leel tourist class hotel. The grounds are well maintained next to a rushing river and the restaurant serves very good food (although costly for the DR ... between $10 and $20 per person). It is a distance from town which ensures quiet but accessibility requires a car or taxi every time one goes into town. the sauna and jacuzzi were not working while I was there but the pool was very clean (and frigid). Tours can be arranged through them for horseback riding and river rafting, etc. It is a good change from the beach and a nice et away.

Room Tip: If you want the pleasure of the river rushing ask for one that faces the river, if you want quiet, a...
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Arthur R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Arthur

We are happy that you enjoyed your stay with us. I am sorry that you found our food expensive but we try our best since the economic situation surrounding our country and the raise of taxes that recently occurred is not the best.

We apologize for not being able to respond your comments earlier. We were facing some problems within this area but it has been fixed. We now count with qualified personnel to respond your reviews immediately.

We will definitely consider your thoughts and we are expecting to see you again around our facilities.

Best regards,
Hotel Gran Jimenoa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayamon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 11, 2012

very clean, very private place, nice to be with a love one. Our room view was excellent. I could see and hear the river running behind the hotel...the food was good. Breakfast was not that wowing, but was ok. I went on thangsgiving 2012 and there were some renovations going on, but overall, I like it.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Luciano T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Luciano

On behalf of our hotel we will like to thank you for your feedback and we are happy for your romantic stay. We apologize for not fulfilling your expectations with breakfast. We are currently working on expanding our variety of food during the buffet.

We are sorry for the delay of our responses but we certainly took care of all your reviews and apply them to the respective areas. Even though it’s a late response we appreciate your time to make the review valuable for us. Currently we had a person hired to respond to all of our guests on time.
We encourage you to visit again and give us some new thoughts of it since it has changed a lot since then.

Best regards,
Hotel Gran Jimenoa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago de los Caballeros, Dominican Republic
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed November 6, 2012

It is near the city, but surrounding places are no the very cool. Service could be better. But it is a nice Hotel. The type of building it is not the most ideal. Place is so quiet and near the Jarabacoa city and has a river in it´s facilities.

  • Stayed December 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Leonardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Leonardo

Thank you for your feedback. We apologize for any inconvenient you could have had with our staff; we try our best to keep our services to the highest standards. We will definitely take into consideration your review.

We apologize for not being able to respond your comments earlier. We were facing some problems within this area but it has been fixed. We now count with qualified personnel to respond your reviews immediately.

We encourage you to visit us once again since all of our buildings have been updated.

Best regards,
Hotel Gran Jimenoa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, TN
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed September 30, 2012 via mobile

I just stayed a night while on business in Jarabacoa. The surroundings, right on the river, were beautiful and pleasant, especially for eating on the restaurant terrace. The room was comfortable. Mine faced the river and I found the ever present sound of the river soothing, while others might be bothered by it (think sound of AC fan in background all the time). A few flaws, though, like unfinished sconce lighting in the room leaving bare wires sticking out of the wall. Simple, clean accomodations. Nice bathroom.
Biggest shortcoming was the delay in opening the restaurant for breakfast, not an uncommon occurrence I was told by others that had stayed there before. Nominally ready to seve at 7:30, it was more like 8:30. Good thing we had time before our morning meeting.

Stayed September 2012, traveled on business
Helpful?
Thank Tom_and_Consuelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Guests

We appreciate your time to write this review and we truly apologize for the inconveniences occurred. We try to keep our housekeeping to the highest standards, so we are not sure why this happened. Rooms are daily checked and are supposed to be reported. We have worked since then, in fact today there was another person assigned to check every room and detailed every flaw they had.

On behalf of the delay of the opening for breakfast we are truly sorry and will definitely take consideration into it.

We are sorry for the delay of our responses but we certainly took care of all your reviews and apply them to the respective areas. Even though it’s a late response we appreciate your time to make the review valuable for us. Currently we had a person hired to respond to all of our guests on time.
We hope you will return to receive the best attentions.

Best regards,
Hotel Gran Jimenoa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dominican Republic
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 10, 2012

It is a great place to stay on a budget. Rooms were average, not recommended to stay in them, but comfortable enough to sleep well. TV are old sets but manageable, food is ok. I would recommended only to sleep and enjoy nature, as a peaceful environment. If you are visiting the town unless you have transportation to it, it won't work, since its is set in the suburban area.

Room Tip: The ones with views to the river so you get to enjoy waking up and contemplate nature and the sound...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Kya

Thank you for taking the time to provide your feedback regarding our hotel. I am disappointed that your stay was not all that it could have been.

I am sorry to hear that our rooms did not complete your expectations. We are currently working to upgrade all of our rooms and regarding your comments on our TV settings some of our guests rooms have plasmas. Certainly our plan is to get plasmas on all of them in the shortest period of time.

We apologize for not being able to respond your comments earlier. We were facing some problems within this area but it has been fixed. We now count with qualified personnel to respond your reviews immediately.

Hopefully if you return to us, you will be able to have a more comfortable stay.

Best regards,
Hotel Gran Jimenoa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Gran Jimenoa

Property: Hotel Gran Jimenoa
Address: Av La Confluencia | Los Corralitos, Jarabacoa, Dominican Republic
Location: Caribbean > Dominican Republic > La Vega Province > Jarabacoa
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Jarabacoa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Gran Jimenoa 3*
Number of rooms: 65
Official Description (provided by the hotel):
Only eight minutes away from the town of Jarabacoa, surrounded by a spectacular natural environment with a magic mountain landscape of the river Jimenoa. ... more   less 
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Also Known As:
Gran Jimenoa Hotel

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