The New Furano Prince Hotel has a great location for a ski in ski out holiday, but we found the service, restaurants, and shuttle bus options extremely limited and expensive.
The in hotel restaurant options were over priced, and the restaurant staff were unwelcoming and inflexible. For example at the Japanese restaurant we asked if we were able to order sushi and were told that we would have to sit at the sushi bar. As this sat ten people it was unlikely our group,of six would have got a booking during our six day stay. We also asked for a mixed tempura which was listed on the children's menu but were told the chef wouldn't make this for adults. Left a sour taste.
One of the kids lost the lift pass that was part of the accommodation deal and the staff said we would have to buy another one. They seemed to have no way of reissuing another or cancelling the lost one. That was another ¥11000. And they were quite rude about it - unable to explain why.
I've never before been charged for the use of the Onsen in a Japanese hotel either. As this is one of the great experiences of Japanese travel, this was yet another disappointment.
So we had to travel on the shuttle bus into the town of Furano to eat. 500¥ return and 30 minutes each way every night. The buses also run really irregularly so there's no such thing as an impromptu quick bite to eat.
The rooms are clean and spacious and the cleaning staff were great.
- Official Description (provided by the hotel):
- Furano is a spectacular all-season resort surrounded by the magnificent nature of Hokkaido.New Furano Prince Hotel is an outstanding new travel destination for outdoor sports activities and base of sightseeing. ... more less
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- Also Known As:
- Prince Hotel Furano
- Furano Prince Hotel