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“Great hotel (for Ukraine)”
Review of Premier Hotel Star

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Premier Hotel Star
Ranked #1 of 4 Hotels in Mukacheve
Reviewed October 14, 2012

Stayed for 3 nights. The location is superb - right in the very heart of Mukachevo on the main plaza. The reception staff is very nice (the breakfast staff - so so). The room was great with high ceilings, comfy beds and wonderful sheets. Very fast (and free) wifi. The business centre doesn't work. Breakfast is not great, but good enough. Choose your room category carefully. The cheapest rooms did not seem so great. All in all a very good stay if you are used to Ukrainian hotels (which are often much worse than Hotel Star).

  • Stayed: October 2012, traveled on business
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Thank susanned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 - 31 of 72 reviews

Reviewed July 29, 2012

Initially we were not planning to stay in Mukacheve during our Transcarpathian trip. But noisy construction works in VIP hotel in Khust (see separate review) forced us to change our plans and seek 2 nights stay elsewhere. Mukachevo was our next destination, so we booked Star from the road.

LOCATION

Location of Star is unbeatable; THE city centre, very close to quite a few major Mukacheve sights (not Palanok Castle though). The City Hall could be seen from the room window; the White Palace (Rákóczi Palace) was right behind the corner, and the river was in a few minutes walk.

But it also stands in the pedestrian zone of Myra Ave. So if you drive, get ready to some hassle of finding your way to the parking without making it to the pedestrian zone. We had to eventually call the hotel and be guided by the receptionist.

PARKING AND HOTEL

Parking (free and guarded) is at the hotel backyard.

There are entrances to both reception and the stairs leading to the rooms from the parking. However, pretty often the door to the stairs was closed. A shame, as our suite was much closer to the parking than the main entrance to Myra Ave. Quite a few times we had to get down, find the door closed, go upstairs again and make circles along the hotel instead of just getting right to the parking. Annoying.

There is an elevator in the hotel. But then you also have to walk along the long corridors. I couldn’t get rid of the feeling we were in a governmental building so «bureaucratic» they looked.

There either is no porter, or he was having a break when we arrived. With well over 30C outside, it was kinda tough to carry all our luggage ourselves along these long corridors. Certainly not what I expected from a 4-star hotel.

ROOM AND BATHROOM

We booked a suite for two nights. The room, in principle, was not bad at all. Not too spacious, but high ceilings added extra air. The interior was somewhat ascetic, no extra item of decor, especially in the bedroom. There was no «luxury» one would expect from a suite, but the room was obviously repaired recently, with new furniture placed. The latter looked a bit cheap, so all in all the room gave an impression of being designed for a teen - useful things only, and no regrets if requires soon replacement.

At booking, I’ve specified that would prefer a kingsize bed and was assured the suite with the one was reserved. However, it turned out to have two single beds. The receptionist said they had no suites with kingsize, even though the info on the web-site and hotel brochure suggested otherwise.

The bathroom was small, with tiny bath-tube, small sink and little shelf above it. Basic toiletries were available, but no bathrobes or slippers. The bathroom was clean, but by the end of the day the smell of dampness became strong.

There was a limited set of dishes and cutlery in the room, an electric kettle and a fridge with a non-alcoholic mini-bar.

Wifi in our suite was extremely weak, so basically there was no Internet access at all. I assume our room was too far from the wifi hot spot. The receptionist did offer a cable adaptor, but these are useless for Mac.

Room service has hardly lived up to the 4-star expectations. The food was delivered on the plates handed by the waiter, no table. And we then had to squeeze them on a small tea table available in our suite. They don’t allow charging your room. Payment is at sight and in cash only. The meal was okay and reasonably priced.

Room view was over the pedestrian zone of Myra Ave and the City Hall. Sounds terrific... if it were not for the large screen right by our window that broadcasted loud advertisement at daytime, with one and the same set of ads repeated regularly! It wasn’t that audible when the windows were closed, and luckily they switched it off at night.. to turn on again next day.

BREAKFAST AND RESTAURANT

Breakfast is included into the room rate - get vouchers from the reception. Breakfasts are served in the Star restaurant next door. The large banquet hall looked too gloomy, especially compared to the summer courtyard of the same restaurant where we had dinner and enjoyed it. There’s no buffet, just a very limited selection of menu options.

RECOMMENDED?

After Mukacheve, we proceeded to Uzhhorod and stayed in Old Continent hotel (see separate review), also 4-star. But these two can’t even closely be compared! For its price, Star hotel only offers excellent location and decent restaurant; otherwise it is rather an average 3-star hotel.

So decide yourself. But when I’m back to the area and need a base for exploring the surrounding sights, I’m heading to Uzhhorod and stay there rather than in Star, pretty average.

  • Stayed: May 2012, traveled with friends
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2  Thank Cora_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2012

This review is long over due but something all travelers to the area should know. This hotel is centrally located in the herat of the town. Hotel security is excellent as are most of the hotels other features. One must remember you are traveling to the Ukraine and not to Tel Aviv, San Deigo, Paris or London. I would surely return and use this location as a base for the surrounding areas as I try to absorb the culture of the 21st century while looking for traces of the past. Religous concerns, there is a temple within a five minute walk, there is also a mikvah and a Kosher kitchen for a Shabat Meal. Most of this is made available through the genorosity of the Star Hotel's owner. For cleanlyness & security this is the place you should stay.
My name: Is Menachem and you can reach me at vider13@aol.com should you have any questions. Thank you "Star Hotel" for a great time

Room Tip: Make adavnce reservations
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  • Stayed: August 2011, traveled with family
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3  Thank Manny18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2008

We stayed at the Hotel Star in Mukachevo whilst searching out some distant Ukrainian relatives in nearby villages. First impressions were good, it is rather attractive building right in the middle of town, though the Cyrillic version of 'Star' caused some amusement. Little did we know. Reception was efficient enough, but hardly warm: instead a double we were given a twin, with two small single beds separated by a vast expanse of somewhat worn carpet. The bathroom adequate on first glance, but the showerhead badly needed repacing and in one room there was the characteristic Ukrainian smell of drains. Overall, the rooms were in need of maintenance and some TLC. The restaurant was closed for a wedding the first night, which was fair enough, but the staff were not at all helpful in suggesting an alternative. Breakfast was amazingly bureaucratic: a ticket had to collected from reception and handed over to the waiters. The choice was limited and rigid, and the quality not good. But what really annoyed us was the total lack of help given by the staff in dealing with a small emergency: my elderly mother-in-law fell over and dislocated her shoulder and the desk staff were absolutely no use whatsoever in helping us deal with this. So, a so-so hotel staffed by, well fill in your own word.

  • Stayed: September 2008, traveled with family
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6  Thank holtspa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2008

rooms and situation are okay, but the staff (both at front desk & in the dinning area) do not seem very engaged in what they are doing. best thing is that if you want more than one coffee for breakfast you must pay for it. They even wanted me to pay for a wrong drink that was served, when I asked them to bring the right thing... for a 4 star hotel this is embarrassing!!!!!

1  Thank goAwayFastNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2007

I stayed two nights at the Hotel Star in Mukachevo (Munkacs) in mid-June 2007. The hotel was quite nice, directly in the center of town, and the manager and desk clerks were extremely helpful and pleasant. I booked a junior suite, which was of average size, had good bedding, fine bathroom facilities and a very powerful air conditioner, which was much appreciated given that I was there during a heat wave. This hotel is clearly the best in town, and will be very comfortable for Western visitors.
The hotel rate comes with breakfast, which is cooked to order and served in a breakfast room adjacent to the lobby. The hotel's restaurant is off a separate entrance into a large foyer, that serves as entrance also to a casino and private rooms--there will be a concierge there to guide you to the proper door. The restaurant is al fresco, with a large menu and good quality, though not top flight. Don't be surprised if you are the only ones in the breakfast room or restaurant. I found that locals in Ukraine, with the exception perhaps of Kiev, don't eat out very often, and there aren't a lot of tourists milling about in Mukachevo. There is some local industry which generates hotel and restaurant traffic, but this is a town off the beaten path for tourists--in fact the only attraction is Munkacs Castle on a hill at the edge of town. It is also difficult to get to from much of anywhere. The reason I visited, and I would guess most visitors do, is to explore the village nearby where my grandparents came from. The hotel manager can help you with this, providing a hotel car with driver at very reasonable rates.
Overall, the bottom line is that if you are traveling to Mukachevo this will be the place you will stay. Furthermore, it is clean, well run and good value for money. What else could you ask for?
Kenneth Ackerman

  • Stayed: June 2007, traveled solo
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4  Thank KVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Washington, DC
14
Reviewed June 11, 2006

Zirka Hotel, also known by the English name, Star Hotel is a great find and shouldn't be missed. Mukachevo (formerly Munkatch) has a long history dating back to when it was part of Hungary, Czechoslovakia, former Soviet Union, and now Ukraine. Travelers to Munkatch should spend at least one night in this wonderful little town. My father is from a neighboring village, which made Star Hotel the perfect place to stay while retracing my roots. Just finishing my second visit, I still believe that Star Hotel is the best place to stay in Munkatch for cleanliness, comfort, and safety. I spent six nights there in May 2006. The hotel is located right in the center of the main square - with rooms overlooking the cobblestone street and plaza that dates back hundreds of years. The hotel is completely renovated with lovely wood work, new tile and carpeting, air conditioning, and satellite TV with BBC and CNN. We had one single room with queen bed, and one grand suite. The single was very small, but was located with a nice view of the main square and clock tower. The suite had french doors leading to a balcony, a big bedroom with king size bed, and a nicely furnished salon. Both rooms had refrigerators, and dishes if you wanted to eat in the room. The hotel goes out of their way to provide great service in Western style, but occasionally misses with empty soap containers and a minor repair that was needed in the bathroom. But for Ukraine, it's absolutely wonderful how the staff tries to accommodate. The hotel manager speaks English, and is extremely pleasant. I contacted her by email prior to our trip for room information and everything was perfect upon arrival. Breakfast is included. Some days it was buffet style and other days you could order anything from the menu. Breakfast consisted of eggs, cereals, crepes, meats, cheese, and breads. The hotel has a lovely restaurant that serves dinner on a beautiful patio with flowers and a fountain. I highly recommended it if the weather is nice. We had mostly fish and it was incredible. The portions were huge and the food was tasty and very fresh. The waiters all give excellent service - both the restaurant staff and breakfast staff. Without a doubt, avoid the casino attached to the hotel and in the same entrance as the restaurant. I was told the hotel leases out the space to an outside vendor. The casino staff and casino manager were extremely rude and the room was filled with what we felt was a rougher, local crowd - not at all like other people you will meet in this wonderful place. If you're planning a trip to Munkatch - you should definitely plan to spend some time there. I also used the same guides as a few years back and had an even better time. I had private drivers daily and had little problem with the language barriers. The rates were very reasonable and the people very willing to accommodate. It's easy to use Munkatch as base camp and spend the days visiting local villages, wineries, and other places of interest. I can't recommend Mukachevo enough!

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Hotel Star

Address: Mira Sq. 10-12, Mukacheve 89600, Ukraine
Location: Ukraine > Zakarpattia Oblast > Mukacheve
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Mukacheve
Price Range: $28 - $203 (Based on Average Rates for a Standard Room)
Number of rooms: 61
Official Description (provided by the hotel):
This exceedingly comfortable and truly fantastic four stars Premier Star Hotel has greatly contributed to the enrichment of the centre of Mukachevo city for several centuries already. Towering above the centre of the city, the Premier Star Hotel is the very heart of the Peace Square hung on by dozens of historical and cultural attractions. Its centuries-old history made the hotel building one of the city's attractions - it's a heritage of the famous dynasty of the Count von Schönborn. The Hotel offers stunning views of the City Hall. Tourists are delighted with the turquoise building over and over again, and the tower chimes, included in the top-five best in Europe, rejoice citizens by its solemn chime for over a century. These days, the Premier Star Hotel perfectly combines the spirit of the modern European traditions with the charm of the old times. The Hotel is famous for its beer of the same name brewed in its own brewery. You can taste the unique live and the freshest Star beer in the hotel restaurant with a traditional Transcarpathian and European cuisine. ... more   less 
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Also Known As:
Hotel Star Zirka
Premier Hotel Star Ukraine/Mukacheve

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