- "thank you for calling central reservations, my name is fred. how may i help you?"
- "sure ill more than happy to assist you"
- "again my name is fred. may i have yours?"
- "thank you "name of the cust""
- "allow me to ask couple of questions for me to better assist you."
- get the dates, rooms, occupants, bed/room type."
- "and do you mind to verify the name of the hotel that your interested in? i mean the location?"
- thank you
- confirm the address of the hotel"
- "alright, let me pull up promotionals and discounted rate for today.. and this will take like one minute"
- "and while the system is updating, if you dont mind, let me take my chance to ask the reason why you chose the "hotel",
is it because of the "location" or "rates" or something?
-location - specific address or landmark
-rates - discounted price have you seen online, price range
- "thank you"
- and let me make sure that i got it all covered
"do the recap"
hotel, address, dates, occupants, room/bed type, reason of choosing
- anything else that ive missed?
- thank you, well good timing that you called as i do have a discounted rate for you and this is "type of room" and this includes "free amenieties