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“Good stay, very nice, but minor staff problems”
4 of 5 bubbles Review of Cinnamon Wild Yala

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Cinnamon Wild Yala
Ranked #1 of 2 Hotels in Kirinda
Certificate of Excellence
Maidstone, United Kingdom
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good stay, very nice, but minor staff problems”
4 of 5 bubbles Reviewed May 31, 2013

My wife & I stayed for 2 nights at Chaaya Wild (now Cinnamon Wild) and we had a very pleasant stay. The hotel is very well set out, you certainly know you are "out in the wilds" when you walk past wild boar on the way to dinner. The pool is good, the Jungle Chalets are nice, the food is excellent, it's a lovely spot. We had a problem on our last night when we went to have a drink before dinner only to be told that there is no alcohol served that night because it was a national holiday (there are lots of holidays in Sri Lanka).....if only we had been told we would have had a beer from the mini-bar, so were disappointed by the lack of information. Overall a place I would recommend.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank philiphiggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, June 4, 2013
Thank you for your review on Cinnamon Wild Yala. We are delighted that you enjoyed your stay with us. We are glad that you appreciated our spacious jungle chalets, dining, pool as well as the total wildlife experience. We do apologize that you were not informed at the inception that it was a national holiday and hence serving alcohol is prohibited. We will most certainly pay more attention to clearly communicating information of this nature to our guests to avoid any sort of dissatisfaction in the near future. Thank you for recommending our Hotel and for taking time to write to us. We do hope you would visit us again.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Phnom Penh, Cambodia
Level Contributor
147 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

Absolutely in the wild. It was my first experiences to stay with the wild with luxury lodge.

Swimming pool, bar & restaurant & rooms are very well designed. We have huge room and we could hear birds and waves from our room.

Staff is also very friendly and always recommended me special foods.

A little disappointed, there was no hot water in the morning. But was not big problem.

Farewell day, they offered us water and cookies. But unfortunately in the cookies hundreds of red ants. May they did not check before hand over to guest. They should do before giving.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
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    • Service
Helpful?
Thank EurasieTravelAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, June 4, 2013
Thank you for your review on Cinnamon Wild Yala. We are delighted that you enjoyed your stay with us. We are glad that you appreciated our spacious rooms, service of our staff, dining, large pool as well as the total wildlife experience. We regret the inconvenience caused as a result of not having hot water on that particular morning and the red ants that were present in the cookies. Please be rest assured that this is a one off occurrence and will not occur again. Thank you for taking time to write to us and we do hope you would visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed May 29, 2013

It isn't every day you find yourself sharing first world luxury with crocodiles, wild boars and elephants, but that is exactly what you get at Cinnamon Wild. A glorious pool overlooks a lagoon with an island on which a crocodile suns itself; a wild boar family wanders through the poolside bar area totally unfazed by staff or guests; droppings on the path outside the chalets indicate that an elephant has paid a night-time visit. And on the safari trips which run twice a day- you do have to be prepared for a bumpy ride - we were amazed by the number and variety of birds and animals we saw including, after much searching, a glimpse of one of Yala's elusive leopards. But we felt well looked after. After dark we were escorted to our chalet, which was clean, comfortable and tastefuly decorated. Food was plentiful and delicious, and the staff were unfailingly helpful. Certainly one of the highlights of our holiday in Sri Lanka.

  • Stayed May 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosemary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, June 4, 2013
Thank you for your feedback report on Cinnamon Wild Yala. The Hotel is located in a unique setting giving one the experience of the wild, comfort and luxury. We are delighted with the overall experience you have had and your comments and look forward to your next visit in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

Beautiful room, sad for the rain and some staff issues. My girlfriend and I spent just one night and had an excellent welcome, and loved the Jungle room. Problem was a few staff quirks that the management needs to correct. They are lovely folks but do not know when to leave your table as they chat and chat for ever. Two young men asked us for cigarettes one for the rest of my package. Our safari guide had a very heavy Sri Lankan accent and we had a really hard time understanding him...so be sure when they meet with you before the safari you have the best person for you. We also had several drinks at the lovely bar area and our waiter commented twice we were having "many" drinks! Was not a good way to make us feel we could order more...but we did.
Lank an

Room Tip: I can't imagine there would be a bad one, we had wild boar walking past about 10pm that night.
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, June 4, 2013
We thank you for your feedback on TripAdvisor and have noted the comments made. Our staff strive hard to please guests and may have overdone it on this occasion. We do regret any inconvenience caused as a result of this. We assure you the best attention and service on a future visit and eagerly await your arrival at Cinnamon Wild . Once again, thank you for selecting Cinnamon Wild Yala for your stay and we do look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

We spent 2 nights at the Cinnamon Wild Yaala (formerly Chaaya Wild) and thoroughly enjoyed every wildlife filled moment. The chalets are very well appointed, spacious and clean. The pool area and restaurants/bar are all equally well decorated in a casual, jungle kind of way. The food was good with lots of options. But its all the wildlife and the location that really makes a stay here special. Lots of monkeys, wild boar, squirrels and even a small snake, were all encountered right next to the main pool area. We had a great experience with elephants on an afternoon safari but unfortunately only caught a glimpse of a leopard sleeping in some bushes. Well worth a trip off the beaten track.

  • Stayed April 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank NicoleF106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, June 4, 2013
We thank you for your feedback on our Hotel and we are delighted to note the overall experience during your stay. The abundance of animal and bird life within the premises makes it a special location to be at, as the hotel itself is situated in the buffer zone which is 10 minutes away from the national park. We look forward to your next visit to Cinnamon Wild.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

Stayed for one night and arrived early as we were driving 7 hours from Colombo through the night but the hotel sat us down got us a drink and hot towel and we waited for 15 minutes before they let us check in 4 hours early which was really good of them and set the tone for the whole stay.

We have a chalet in grounds not on the beach side and when we were been shown to our room saw a crocodile 50 metres from where we were staying which was sweet. Room was a 5 star Chalet with a large bed with drapes up to date technology with a nice shower and porch which I could not fault. We paid for the safari through the hotel and paid $72USD which was about $10 more than going direct but you got a driver and a very good guide which made the trip we got to see crocs, leopards, elephants and quite a few water buffalo and deer. Awesome experience.

The food was an international buffet for breakfast and dinner with cooking stations which I thought was really good and offer a very wide selection.

Overall it was an awesome experience and well worth the extra cost would definitely return

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, June 4, 2013
We thank you for your feedback on Trip Advisor. The overall experience of the hotel, cuisine, accommodation and the safari makes Cinnamon wild a natural choice by travelers who seek a holiday that will be unique and unforgettable. We are delighted that you enjoyed your stay and look forward to welcoming you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 27, 2013

Loverly Chalets, superb staff, good food and an exciting Safari.
Oh gosh that real fun.
We booked the safari via the hotel, within a day we saw a leapord catching a deer for breakfasy, an after another fellow was resting.

Room Tip: Once you get to the hotel, book your exclusivr safari through the hotel.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asalmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, June 4, 2013
Thank you for the feedback to Trip advisor. We are delighted with your comments and wild life experience. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Wild Yala

Property: Cinnamon Wild Yala
Address: P.O. Box 1, Kirinda 82614, Sri Lanka (Formerly Chaaya Wild Yala)
Location: Sri Lanka > Southern Province > Kirinda
Amenities:
Beach Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Kirinda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cinnamon Wild Yala 4*
Number of rooms: 68
Official Description (provided by the hotel):
Cinnamon Wild after undergoing a brand enhancement is more than a resort; it is an extension of the Yala National park and is intended to be part of the National park. It is designed to represent rustic luxury, resembling a game lodge. Cinnamon Wild Yala exceeds guest expectations with interiors that give the camp look and feel, embedded with large trunk boxes, old vintage furniture, director's chairs and indigenous artwork. ... more   less 
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Also Known As:
Chaaya Wild Yala Hotel Kirinda
Yala Village Kirinda
Yala Village Hotel Kirinda
Cinnamon Wild Yala Sri Lanka/Kirinda

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