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Grand Nur Plaza Hotel and Conf Centre
Ranked #7 of 12 Hotels in Aktau
Atyrau, Kazakhstan
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor”
Reviewed August 16, 2013

Overall:
Very poor for a hotel that positions itself as 5*. Room was small.
I switched off the AC intentionally, but when I came back in the evening - it was ON and very cold in the room.
They are saving on soap. No soap available in the shower, only one piece near the sink.
No toilet brush ))
Average speed internet.
Very far from city center and from the sea.

Positive:
Very good restoraunt, and big portions.
Complimentary bottle o water in the room
Tea set, safe.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexBtm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 reviews from our community

Traveler rating
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    16
    3
    3
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Families
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2
43
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 13, 2013 via mobile

The Hotel is modern and the rooms are well organized and comfortable. I enjoyed my staying at the Grand Nur. You will find a nice restaurant nearby or you can sit at the bar and have the same menu. Price is ok.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gio_SlowFood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 25, 2013

Room: spacious, new forniture, clean, quiet, with all conforts typical of a western europe business hotel
Restaurant: the food is very good, quite expensive though. Service is slow and many waiters do not speak english
Service: few staff members speak english, many of them are quite rude. Though, no problem with invoincing/check in-out
Spa: gym, swimming pool and sauna/hammam are all well maintained, clean, pleasant to use. Maybe the best hotel's feature.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank al78by
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astana, Kazakhstan
Level 4 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 23, 2013

Not good at all. The staff is not friendly. Many don't speak neither English no Russian. The room is smelly. Food is not good. For some reason, Saturday night the restaurant is full with locals, the music is roaring, people are shouting and the best thing - they can walk around the hotel :) The regular price is biting, almost 200US. For this money, try to find something else. Definitely, not recommended.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexei K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Aktau hotels

Houston, Texas
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed December 28, 2012

It's not a bad place at all, although quite pricey if you get to the better bits. I stayed on a business trip and got one of the back rooms with the small funny windows, it was clean and cheap (business rates) but just a room. The restaurant and bar are fine but on the price. There is a spa downstairs which is ok but again quite expensive.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric_Van_Beest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astana, Astana, Kazakhstan
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 8, 2012

Very poor service, no english speaking, receptionist doesn't know her duty. Saying that no accepted any payments through www.booking.com, So looks like double charging ..So be carefully ask first if they accept booking.com or internet payments (or did they receive payments for Your booking).

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nurlan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Den Helder, The Netherlands
Level 5 Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 24, 2012

Looks good from the outside, interisting features inside, but a very Soviet approach to service; no initiative from the staff, room very hot and noisy due to traffic outside.
The restaurant food was expensive and mostly not value for money, the automatic 10% service charge added makes a mockery of the concept of service. The only thing they were quick with is to present you your bill.
Starters arrive together with main courses or after, it is always the same music on and on and on and on until it stops being funny.

We had a couple of power cuts and the staff were so quick lighting candles it must be a regular occurrence. Also, leakage in the bathroom from the floor above which caused me to slip and a toilet bowl that came loose from the wall, did not inspire confidence in the build quality.
The WIFI could not support skype.

If not staying too long it is an ok hotel, but I have been in better places for less money.

Room Tip: Stay away from the rooms above the restaurant as you will have the smell of burnt wood in your room...
See more room tips
  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Norman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Nur Plaza Hotel and Conf Centre

Property: Grand Nur Plaza Hotel and Conf Centre
Address: Microdistrict 29A, Aktau 130000, Kazakhstan
Location: Kazakhstan > Mangystau Province > Aktau
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 12 Hotels in Aktau
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Nur Plaza Hotel and Conf Centre 5*
Number of rooms: 141
Official Description (provided by the hotel):
A 5-star hotel in central Aktau, this modern hotel features a colourful design, stylish bar and restaurant and a large outdoor swimming pool. The Caspian Sea is a 10-minute drive away. Grand Nur Plaza Hotel offers elegant, air-conditioned rooms with cable and satellite TV, a safe and balcony. Some rooms have separate living and sleeping areas. The Sultan restaurant serves fine Russian and Europe ... more   less 
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