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“Great Place” 4 of 5 bubbles
Review of Hotel Le Saint-James Relais & Chateaux

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Hotel Le Saint-James Relais & Chateaux
Ranked #1 of 1 Hotels in Bouliac
Certificate of Excellence
Versailles, France
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great Place”
4 of 5 bubbles Reviewed August 6, 2014 via mobile

First time we went there was for our engagement 3 years ago. We came back this year again in the same suite (top one with the Jacuzzi on the terrace). Suite is spacy enough and furniture is quite original. Low windows allow the view on Bordeaux from your bed. But the most amazing view on Bordeaux and its surroundings is of course from the terrace ... Weather was great so we enjoyed the Jacuzzi until late at night overlooking the Garonne river. Service and efficient service. Food is absolutely excellent with the highest quality of ingredients. I also recommend the breakfast buffet. We'll come back.

Stayed September 2013, traveled as a couple
Helpful?
Thank dugasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATorkington, Directeur général at Hotel Le Saint-James Relais & Chateaux, responded to this review, August 7, 2014
Dear dugasp,

Many thanks for your lovely feedback following your recent stay with us. Your comments have been shared with the team and they will be a great source of motivation.

We strive on a daily basis to make our guests as happy as possible and your comments push us even more to make things as near to perfect as possible.

The concept of Jean Nouvel is a well minimalist style both in architecture and in furniture, which he especially designed for Saint James. With rooms designed to enjoy the panoramic view at every moment.

We are delighted that you enjoyed your stay and we look forward to welcoming you back to the Saint-James.

Kindest regards,

Anthony Torkington,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Toronto, Canada
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed July 1, 2014

A hotel stay can be influenced by many things and without doubt our very positive experience at the Le Saint James owes much to the General Manager Anthony Torkington and his staff. We were most fortunate to be upgraded to chambre 10, a blissful experience if ever one is to be had in a hotel room. This space is magnificent in every imaginable way. A sumptuous room with view straight out of a postcard overlooking the grounds and the city of Bordeaux in the distance. A huge bed in the centre of the room overlooking rows of vines just outside the window. A lovely seating area and electronic privacy blinds that can be adjusted as the sun sets. The room is huge and the bed is quite high off the ground but having it placed in the middle of the room with superb bedding and linens gives a great impression on entering the room. Windows on three sides also provides a wonderful sense of light and space.
The hotel is just at the edge of the pleasant small town of Bouliac which has a nice little pizzeria that is frequented by the locals with a very welcoming owner. We had lunch here just before leaving town. We enjoyed a stroll around the town watching the events in front of the Mairie. I am not sure what was happening but it looked like someone was being presented with a medal or other honour. In any case it made a very nice impression of the formality that can be quite dramatic in France.
Breakfast was mostly self serve with an Nespresso machine set outside near the seating area. It was decent value for money though I would have preferred a wider selection of fresh fruit, particularly at this time of year (mid to late June). Eating outdoors overlooking the pool and the city of Bordeaux was a real treat.
We really enjoyed dinner at the restaurant though I am not sure it was quite at the same level as the rest of our experience at the hotel. Certainly the staff were outstanding and it appeared they made space for us as we had arrived late and not made a dinner reservation. A wedding rehearsal dinner was going on with a big table of guests but the staff did not miss a beat and were very attentive to the regular diners. There were no slips up in any way and each course arrived with good pace and was beautiful to behold. The food was generally excellent but there were a few strange elements. For instance a "side dish" of fish bones still on the spine sitting on a bed or stones. Beautiful to behold but with no real taste-we checked to be sure these were to be eaten and not simply admired while we ate the flesh of the fish! In several of the courses one item seemed to have been dipped in and coated with a clear sugar glaze and we found this repetitive and not that tasty. With these small complaints aside the quality and taste of the dishes was excellent. We ordered the prix fixe menu which included foie gras as a starter. This course was followed by a delicate serving of rouget with glazed heirloom carrots and potatoes. Next time I would try the a la carte menu to explore the cooking in more detail as the hotel also has a cooking school. You can see into the kitchen and it is amazing to watch the chef create the dishes as they make their way down the "assembly line.".
In summary it hard to beat the location and the view of this hotel and similarly the staff are first rate in terms of being friendly and extra helpful and the contemporary art that is spread throughout the hotel only adds to the great impression. We had an amazing day visiting Chateau Rieussec in Sauternes which is quite near the hotel and similarly Bordeaux and the airport are not far away. I can highly recommend this hotel, particularly in the upgraded rooms.

Room Tip: Room 10 was spectacular but other rooms in the adjoining buildings looked like they would be equally...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChemProf9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATorkington, Directeur général at Hotel Le Saint-James Relais & Chateaux, responded to this review, July 2, 2014
Dear ChemProf9,

Many thaks for your lovely feedback following your recent stay with us. I have shard your glowing report with the team and we have also looked at the few points that we can improve upon.

As you noticed it is the team that makes the difference and your comments will be a great source of motivation for them.

We are delighted that you enjoyed your stay and we look forward to welcoming you back to the Saint-James.

Kindest regards,

Anthony Torkington,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario's Highlands, Canada
Level Contributor
144 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed June 30, 2014 via mobile

My wife and I just finished a short but thoroughly enjoyable stay at Le Saint-James. From the moment we arrived, our every whim was catered to with precision and care. Carolyne at the front desk handled our reservation with ease and grace. She welcomed us by name on our arrival and she and the rest of the staff did whatever they could to accommodate us and to please us. For instance, we sat at the bar last evening (well after dinner) for a cup of tea and enquired about a cookie or biscotti to go with it. Instead, we were told that Chef had made each of us a (complimentary) delicious dessert (from the Michelin Star kitchen, no less).

We took a cooking class today at the cooking school here at the property and were extremely happy with the instructor, the class and the resulting meal.

Our room was spacious and airy with a spectacular view of Bordeaux overlooking the on-property vineyard. The entire property is spotlessly clean and well maintained. Every staff member greats you with a smile and 'bonjour'. The main kitchen is in view of guests passing through the property and is meticulously maintained in an organized and cleaner than clean manner.

Overall, this is an amazing property with first class staff and a complete pleasure to visit. We will be back soon, that is for certain.

Stayed June 2014, traveled as a couple
Helpful?
Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATorkington, Directeur général at Hotel Le Saint-James Relais & Chateaux, responded to this review, July 2, 2014
Dear M C,

Please let me thank you for havieng taken the time to share your views on the Saint-James following your recent stay with us.

Guest feedback is a great source of motivation for all the team with whom I have shared your comments.

"Getting things right" and constantly trying to improve where necessary are essential elements of day to day life in the Saint-James.

Once again many thanks, we look forward to welcoming you back.

Kindest regards,

Anthony Torkington,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed June 26, 2014

We stayed here as p andart of a trip through France. From the welcome on arrival to departure, the staff couldn't have been more helpful and friendly. The outside (from the back) of the hotel looks a bit odd, but don't let that put you off. The rooms are exceptionally comfortable and the pool a delight. We had our dog with us and he loved romping through the vineyards. We ate dinner in the main restaurant and it was superb, worthy of its Michelin star. We also ate lunch in the brasserie over the road and this was also excellent. Highly recommended!

Room Tip: Go for a ground floor room for access to the gardens.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RobertF1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATorkington, Directeur général at Hotel Le Saint-James Relais & Chateaux, responded to this review, July 4, 2014
Dear Robert 1972,

Many thanks for your kind report following your recent stay with us. I have shard your comments with the team and they are a great source of motivation for us all.

We look forward to welcoming you back to the Saint-James.

Kindest regards,

Anthony Torkington
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 23, 2014 via mobile

Overnight stay in this iconic and astonishing hotel where modern melts into the traditional. Perfect for exploring BX ... a lovely pool awaits you at the end of the day, lovely views over the vineyards, innovative and delicious food and impeccable service. Only one thing to complain about: our stay was too short!

Stayed June 2014, traveled as a couple
Helpful?
Thank iloveliguria59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATorkington, Directeur général at Hotel Le Saint-James Relais & Chateaux, responded to this review, July 2, 2014
Dear iloveliguria59,

Many thanks for your lovely feed back following your recent stay with us. Yous comments have been shared with the team and they wiil be a great source of motivation.

As the stay was too short you only have one option... come back soon!

We look forward to welcoming you again to the Saint-James.

Kindest regards,

Anthony Torkington,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed June 21, 2014 via mobile

this hotel has a unique look which i really like.
i found the architecture very interesting and the rooms are somehow unique.
beautiful view on the vineyard, and bordeaux.
very pleasant pool.
only minus is the rooms are quite small.

otherwise the restaurant is a trap. to avoid. i wish i tried their bistrot instead in the city

Stayed June 2014, traveled as a couple
Helpful?
Thank baptistepoupard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATorkington, Directeur général at Hotel Le Saint-James Relais & Chateaux, responded to this review, July 4, 2014
Dear Bat952,

Thank you for having taken the time to share your views following your recent stay with us.
The architecture is quite unique – the hotel was designed by the famous French architect Jean Nouvel.

Our rooms vary in size and we also have 3 big suites – one of which has a terrace with a Jacuzzi and panoramic views over Bordeaux.

Guest usually enjoy the restaurant and a lot of them actually visit us with the restaurant being a priority. I am sorry to hear that this was not the case for you and hope that you will visit us again to review and perhaps change your opinion.

Kindest regards,

Anthony Torkington
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed June 13, 2014

We had lunch here a few days ago - the service was excellent, the food was historic and the whole experience was so enjoyable. I was the driver so was not drinking (unclouded judgement).
Having very luckily eaten at some of the best restaurants around the world I would say - and the rest of my party agree, it was definitely in our top 5. I have allergies but they certainly were not fazed by it and adapted some courses for me and i did not feel short changed at all. Would definitely recommend and it and we will be returning. The chef came out to speak to us and was really pleased that we had taken time to thank him and his team. It was such amazing value at €49 for 3 courses - including 2 lots of amuse bouche, coffee, 2 glasses of wine and water!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bruno3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATorkington, Directeur général at Hotel Le Saint-James Relais & Chateaux, responded to this review, June 16, 2014
Dear Bruno3,

Many thanks for posting your comments on Trip Advisor following your recent visit to the Saint-James.

I am delighted that you enjoyed your meal and I will pass on your comments to the team.

We strive on a daily basis to make our guests as happy as possible and your comments push us even more to make things as near to perfect as possible.

We look forward to welcoming you back to the Saint-James.

Kindest regards

Anthony Torkington,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Le Saint-James Relais & Chateaux

Property: Hotel Le Saint-James Relais & Chateaux
Address: 3 Place Camille Hostein, 33270 Bouliac, France
Location: France > Nouvelle-Aquitaine > Gironde > Bouliac
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Bouliac
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Le Saint-James Relais & Chateaux 4*
Number of rooms: 18
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Also Known As:
Hauterive Saint James Hotel

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