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“Hated to leave!”

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St. Kitts Marriott Resort & The Royal Beach Casino
Ranked #1 of 4 Hotels in Frigate Bay
Certificate of Excellence
Trenton, New Jersey
Level 5 Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Hated to leave!”
Reviewed April 30, 2014

We spent a total of seven nights on the property, two nights in the hotel and five nights in our Marriott Vacation Club Villa. This review will cover the entire property and stay. First of all we arrived fairly late on Saturday night before Easter as it took over an hour to get through immigration (the least favorite part of the trip!) Once we arrived we had a wonderful greeting by the staff and the check in process into the hotel was easy. Our room on the 4th floor overlooking the pool and beach and was just amazing. The room for our family of 4 was fine for the single first night. Because we were checking into the Villas on Sunday, we got a late check out and then surprised by an early check in at the Villas so we were never in limbo. The villa was a 2 bedroom on the second floor with a garden view. The villas were much larger than many of the other Marriott's we have stayed at! It was a wonderful week on the property having the pools and the beach with really awesome snorkeling. We rented gear at the activity center by the main pool. I was able to go on several runs around town and then end back in a loop around the property and also took advantage of the nice size fitness center. The staff at the Marriott were all wonderful with Melisha helping us make our dinner reservations to Mickey helping us with cabs. We found one cab driver our first night and ended up staying with him the rest of the week as he had a nice clean vehicle and was very accommodating by staying at restaurants like the Spice Mill and the Pavilion while we ate. The Marriott is also within an easy walk to the Rams Express (limited fresh produce! - next time will go to a different store to stock up), restaurants (Rock Lobster is awesome!) and the shacks. We did not eat at any of them but it was fun to walk around near them. We spent quite a bit of time by the pool and never had an issue getting chairs. The grounds were always being maintained, so everything I experienced was wonderful! Our last night we were back at the hotel. Again with our early check out of the Villas, we were very happy to get into a room right away so we could spend our last day by the pool and snorkeling and not worrying about when can we get into our room and get settled. Since we spent most of the day outside we did not realize until around 4:00 that our air was not working. I called and someone did come up to fix it, however when we got back from dinner, the temp had not gone down. The Marriott quickly found us a new room with no problem, so that was great service! All and all this would be a resort I would have no hesitation recommending to others and I will definitely come back again! Thank you for one of the best vacations ever.

Room Tip: 4th floor with ocean view if you can! We stayed in the Canada house Villas and they were very centra...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, May 6, 2014
Dear Jennifer

Wow!! This is exactly one of the reasons we say “Travel Brilliantly” and we call our associates hosts. It sounds that our facilities and hosts showcased our Kittitian Hospitality and ensured that your vacation experience was second to none. Thank you so much for mentioning Melisha and Mickey, we will ensure that their excellent service is highlighted to the entire resort. We would also like to thank you for pointing out the service of our hospitality partners the taxi drivers. Their partnership with the resort is invaluable as all of us coming together make for a wonderful vacation experience for you our guests. We are so glad that our hosts were able to showcase their skills even when there was a small hiccup. Thank you for your wonderful feedback and we look forward to surpassing this experience on your next visit.

Jacques Hamou
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Rating summary
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Sydney, Australia
Level 6 Contributor
93 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 30, 2014

5 stars for the beach
4 stars for the facility
2 stars for the food / service

Start with the good. The beach is fantastic....lots of cover for those who want it and the beach is big enough to still feel some peace and quiet. Snorkeling right off the beach is fantastic....tons of fish by the rocks, sea turtles, sting rays, etc. It is easy to float and swim around as someone who isn't a strong swimmer. It's an easy 5 minute walk to a more remote section with no development and beautiful water. You will be solicited for massages, excursions and goods on the beach but they are not very aggressive.

The facility is huge....great gym, a bunch of restaurants, casino with table games, swim up bar, three pools, and tons of amenities / activities. Literally something for everyone. I'm not usually one for big resorts but I'm a fan of this Marriott.

Now the not so good. The 2 stars for food and service is more about the lack of food, than the actual food itself. During our stay they ran out of so many items that it almost seemed like a joke. They ran out of local beer, margarita mix, kahlua, and amaretto....BUT, the gift shop and local grocery stores all had them in stock. Maybe someone could walk 5 minutes to pick up some supplies while you're waiting for a shipment to arrive? Or perhaps plan a bit better? They also ran out of food, basic staples like cheese, sour cream and turkey were unavailable. Again, why not just send someone down to the grocery store for some supplies? This wasn't a one day event...this has been over a 5 day period.

Tip - play golf, the back 9 of the course is amazing...right on the water.
Tip - there's a grocery store 5 minutes ( walk ) down the road for supplies and alcohol.
Tip - ziplining was awesome.

Room Tip: 2 bedroom villa was very spacious and comfortable for. 6 people.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tgoeltz44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, May 6, 2014
Dear tgoeltz44

Thank you for your feedback. We truly appreciate you taking the time to tell us about your experience with us.

We are glad to hear that you enjoyed our beach; the barrier that was placed there to break the surf has indeed turned into a wonderful reef that provides endless hours of snorkeling fun and discovery, the family of turtles that have made it their home, spend their time basking in the adoration of guests.

The layout of our facilities is perfect for giving the appearance of off season even when we are at full capacity in the middle of high season. That combined with our abundance of amenities does make for the absolute perfect vacation experience. Saw that you did not mention the Emerald Mist Spa, just so you know we have 15,000 square feet of indulgence just waiting for you.

Please accept our most sincere apologies that our food & beverage services did not live up to the rest of our facilities. You are so right; in future we will be better at our planning in order to ensure that something like this does not happen again in the future.

Our golf course does indeed make for an exciting and challenging golf experience while providing some outstanding views. The course showcases holes not just on the Caribbean Sea but the Atlantic Ocean as well. We do appreciate you coming down to experience what we have to offer and are very glad that you enjoyed your time not just with us at the resort, but around the island as well. We look forward to sharing with you your next island adventure.
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Easton, Massachusetts
Level 5 Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed April 27, 2014

There April 18-25th. Hotel is in a great location. Loved the beach and the breeze better than the Four Seasons on Nevis. The location of the Marriott is excellent!! But the do need to clean it better.

Room Tip: Ask for a room away from the front lobby area. It can be noisy in the AM.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kasper67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, April 28, 2014
Hey ther Kasper

Thank you for joining us and providing this fantastic review. We do our best to ensure that you our wonderful guests enjoy your time with us.

Being so close to the beach has provided the most fantastic constant breeze; this was also the main idea behind our open air lobby. The down side of this is that the breeze does create a challenge when things are left in the open. That is the reason our associates constantly roam the property doing their best to ensure that anything left out is immediately picked up and secured. Our beach stretches for miles and gives uninterrupted views of the blue Atlantic Ocean. We have placed a barrier not too far from shore that has created a small lagoon and turned into a wonderful reef, perfect for snorkeling.

Thank so much for coming down and we hope to see you again real soon!

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas TX
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 27, 2014

I'm checking out today and it has been a wonderful experience. Welcoming hospitality. The facility is huge, beach is "in my back yard", spa was heavenly, and hotel breakfast buffet was scrumptious. Definitely look forward to coming back!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GGD1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, April 28, 2014
Dear GGD1971

Sorry that you had to leave, however we do look forward to welcoming you back. Thanks so much for joining us. The Emerald Mist Spa is an absolute oasis for the senses, we are really glad that you enjoyed your time there. Our daily breakfast buffet is always a must indulge, hope you had a chance to have an omelet made you way. What more do you need than golf in your front yard and beach in your back?

Hoping to see you again soon

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, New York
Level 1 Contributor
4 reviews
Reviewed April 27, 2014

Although it is a beautiful Sunday morning here in New York I am checking flights for our return to St Kitts and the Marriott. This will be our 5th time and I can't wait to get back there. When we arrived last year we were greeted with a warm "welcome home" and I would say that is the most accurate description of how we feel about the St Kitts Marriott and the most awesome staff we have ever met. The hotel location and the property are excellent, everything is right there , the pools, awesome beach, great restaurants, casino, and last but definately not least , the pool bar (spent a lot of time there) With all that said what really makes the difference and what compels us to return year after year is the people and staff of the Marriott.I would like to mention names but I'm afraid I will forget someone, but from the moment we arrived we were treated like family,greeted with warm smiles and hugs. The bottom line is the people of the Marriott know how to make you feel comfortable in your home away from home, and in the end that is precisely what we want when we are relaxing on vacation. I truly miss our friends there and I'm looking forward to seeing everyone in January. Finally, I've read some unfavorable reviews about this property, all I would say to those folks is to check your resevation reciept because I don't think you really stayed there.

Room Tip: Try to get an ocean/pool view room upper floors of the main building
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, April 28, 2014
Hello Bruce

This review is the cause for lots of smiles, cheers and hi-fives around the entire resort. We are definitely pleased that you have enjoyed our hospitality and feel like part of our Kittitian family. That means we are doing our jobs. Thank you so much!

We are glad that you have enjoyed all the amenities we have to offer. It seems your favorite is the favorite of quite a number of our guests, the Bohemia Beach bar. It has transformed into quite the hot spot for gathering and enjoying some great food and great fun. We are so glad that you have also recognized what has made us successful and has caused guests like yourself to return year after year, our fantastic associates. The Kittitian people are warm and friendly and go out of their way to make you feel welcomed and part of their family.

Fifth time, am sure that means you have also picked up some of the words used by our staff, so am sure you will understand when we say we can’t wait to see you again for another lime.

See you soon

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 27, 2014 via mobile

Went April 7-15. Had a great time. Service was quick considering we are on island time. The concierge, tour desk and valet were always welcoming you each day. Very clean facilities. Friendly staff. The calypso bar served food til late. Ordered room service every morning. It was never a minute late and always perfectly brewed coffee to enjoy in your beautiful room.

Although the hotel is on the Atlantic side of the island, it really helped that there are rock walls to break the waves. The huts were plenty. No need to rush for one. The breeze was perfect. The view was amazing. The beach was meticulously groomed each morning. Bar staff come to serve your beach side. Perfectly blended piña coladas!! Couldn't ask for more!! Can't wait to go back.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Karmakay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, April 28, 2014
Hello there Karmakay

Wow we certainly enjoyed reading this review. Thank you for spending time getting to know us.

We love that you sampled the different services at the resort and our wonderful Kittitian Hospitality shone through.

The breakers on the beach were the perfect addition to the resort and have created a reef that is an absolute wonderful area for snorkeling. Our constant breeze is perfect for keeping guests cool while soaking up some of our Caribbean sunshine. We are glad our early morning staff is always on time with the machine ensuring that guests can enjoy a pristine beach each and every day. Did you get a chance to try one of the drinks created by one of our mixaologists called the Caribbean Breeze? It is always a crowd pleaser.

Thank you so much for joining us and then sharing your wonderful feedback. We hope you can join us again very soon

Jacques Hamou
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Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 26, 2014

We stayed at the Marriott from Apr 14 to 21 and had a terrific time. yes the hotel is showing its age but it is clean and the rooms are huge (one bdrm suite). Most of the staff were very friendly and the food was good, costly but good. We went all-inclusive and it certainly paid off. If you are used to the 5star Marriott in the big city and expect to find in here, you will be sadly disappointed. It is a beautiful tropical island with a nice hotel on an outstanding beach, what more do you want on vacation. Chill out, folks, the sun is hot and the drinks are cold. have a great vacation and stay at the Marriott. and remember a smile and a few thank yous here and there go a long way to making your vacation more enjoyable.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vegashotelhelp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, April 28, 2014
Dear Vegashotelhelp

Thank you so much for those kind words. It is always gratifying to be highlighted for what you do day in and day out. We try to do our best for each and every guest and we certainly appreciate that you recognized our hard work.

Thank you so much and we look forward to welcoming you back to Sugar City!

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Property: St. Kitts Marriott Resort & The Royal Beach Casino
Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Phone Number:
Location: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Frigate Bay
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — St. Kitts Marriott Resort & The Royal Beach Casino 4.5*
Number of rooms: 389
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
St. Kitts Marriott Resort And The Royal Beach Casino
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino Frigate Bay

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