The Marriott web site for this actual hotel boasts "water sports" on site- this outright lie is indicitive of this hotel's service. Not only is the staff incompetent, untrained, rude, inattentive and unhappy, the management is as well. Our experience at this hotel was tremendously frustrating, from the lack of wait staff, lack of food, soda and coffee (they ran out), unwillingness to honor confirmed dinner reservations and requirement of proof of deposits left for rooms reserved (until proof was proferred, they accused our travel agent of theft), and the most eggregious, incorrect charges that pepetually went unremoved from our and many other guests' bills (even after admitting the fact that charges were not attributable to our rooms or even in our name, the hotel continued to charge us $900.00 for Alcohol they claimed our eight year old child consumed one morning-at 2 AM! After TWO days of arguing, my husband had to threaten to call the police, for their serving alcohol to a minor, before they would "allow us" to speak with the manager about the bogus charge. Needless to say,even after the manager admitted the charge was not ours-it took him five additional days to remove it. This "vacation" was simply an exercise in frustration.
Marriott, shame on you.
- Official Description (provided by the hotel):
- The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more less
- Reservation Options:
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- Also Known As:
- St. Kitts Marriott Resort And The Royal Beach Casino
- St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
- Marriott Frigate Bay
- Marriott St Kitts
- Frigate Bay Marriott
- St. Kitts Marriott Resort & The Royal Beach Casino Frigate Bay