As a Marriott time-share owner, we traded to come to St Kitts, and while the physical property is beautiful, there are issues that must be improved. The service is horrible at the restaurants on property, meals take way too long to get, servers ignore your requests and don't know enough about the food to answer questions. The breakfast Buffett is a nightmare, over priced and you have to wait in long lines to get an omelet or waffles because they don't have enough line chefs making the food for you as you order.
Housekeeping is another major issue for us. We were asked to fill out request forms as to our needs about 2 weeks before we arrived via email. I also called a couple of days in advance to reconfirm my simple request of foam pillows due to allergies to feather pillows. This request was not done, housekeeping was called twice and the housekeeper who came to tidy our room was also verbally told. To no avail were we even contacted! In all the years of dealing with Marriott, we have never had such issues, housekeeping has always been right on top of things and responded in a timely manner. I believe that management at this site needs to improve and get on top of things, because a paying customer needs to be kept happy if they want them to come back.
Now the physical property is magnificent, beautifully laid out with pools in good locations, a basketball court that was in use every day, a swim up pool bar that was always packed and a beach that surpassed our expectations! The beach was so beautifully set up with lounge chairs and gazebos all down the beach, the Atlantic had barrier rocks that blocked heavy waves from coming onto the beach. Just a great set-up for a wonderful relaxing day. The casino adds to something to do in the evening. The concierge service was very helpful in answering questions and setting up dinner reservations at nearby restaurants.
- Official Description (provided by the hotel):
- The stunning new oceanfront Marriott's St. Kitts Beach Club offers 2 and 3-bedroom villas with separate living and dining areas, full kitchens and private balconies. These first-class amenities will be yours to enjoy, including luxurious spa services, championship golf, 3 pools, gaming and excellent restaurants. Marriott's St. Kitts Beach Club is perfectly paired with the romance of St. Kitts, an undiscovered island paradise quickly becoming the jewel of the Caribbean. ... more less
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- Also Known As:
- Marriott's St. Kitts Beach Club Frigate Bay