Thomlinson's, at last an eating place in picturesque Rothbury with a bright and airy interior totally devoid of so much as a trace of faded chinz and whose walls are mercifully unadorned with pictures of idyllic hunting scenes of a by-gone era!
Inevitable then that we wouldn't be the only hungry visitors eager to sample the delights of their comprehensive, if predictable menu, on a fine August day. Unfortunately, it soon became apparent that this newish 'kid on the block' still had a lot to learn and was woefully unprepared for a weather-related increase in demand. Extra staff, temporarily liberated from their more normal positions behind sweeping brushes, kitchen sinks and 'the scenes' generally, were, understandably, unable to improve the chaotic situation with their bewildered, hap-hazard approach to their new 'front of house' roles.
After a patient wait of more than double the projected waiting time promised by the manager/owner, and having been ignored by the cleaner/waitress in favour of a couple of new arrivals, an approach was made to the afore-mentioned manager only to be met with a display of extreme churlishness which, despite a touchingly sincere attempt by the young dish-washer/waiter to defend his out-of-depth boss, prompted our immediate departure.
Though critical in its content, this review, based on the experience of three generations of a particular family, is not meant to deter future potential customers from visiting Thomlinson's. Members of our party were not lacking in sympathy for what might have been a unique/unusual situation but a more vigorous and professional system to ensure customers are dealt with in accordance with their order of arrival is a must to avoid future customers experiencing the degree of frustration and humiliation felt by ourselves.
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- Also Known As:
- Tomlinson's Cafe & Bunkhouse Northumberland/Rothbury