We were due to stay at El Sombrero for 14 nights, but after the 3rd night we decided that what with the unbelievable traffic noise which was constant, ants in the apartment, the poor attitude of the owner and the final straw of a cockroach in the fridge (there was no seal on the bottom of the fridge), we decided we just couldnt stay there any longer. We were not the only ones to move hotels either. I read the write ups on Trip advisor before I booked it, and must say that I booked it after reading the write ups as one even said that 'it was a little piece of heaven'! All I can say is that if this place is heaven, I wouldnt want to go there! The owner was rude and was really only interested in looking after his regular customers. When we checked in....at 8pm on a Friday evening, we were just given the room key, and told where the apartment was. No 'hello, hola', or anything. the reception guy was really not interested!. We were told we couldnt watch the tv until the following evening, although this was sorted out the same evening. We asked to move apartments after the first night as the noise of the traffic was so bad, but we were told that even though they couldnt check to see what was available as everything is done manually, we probably wouldnt be able to move for a few days. Had there been a little more interest in making our stay more comfortable, we probably would have felt a bit better about it, but honestly, I would not recommend staying at this complex at all and I would never go back there.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, TripOnline SA and HRS so you can book your El Sombrero reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- El Sombrero Los Gigantes, Tenerife, Spain
- El Sombrero Hotel Los Gigantes