When we arrived we were allocated a studio apartment, it was very large with separate kitchen and bathroom and in a good position away from the road at the side of the pool but we had booked a one bedroomed apartment. In reception they told us they were fully booked and could only move us in 5 days so they gave us a free safe! When we spoke to the Rep David he dealt with this promptly and although he couldn't move us he gave us 150 Euros compensation which we were happy with.
The studio was OK with adequate utensils and kept clean, we had no problem getting a sun bed by the pool and didn't have to get up early to bag one.
The huge downside of the holiday was that after 3 days my husband came down with the nurovirus that was rife within the resort and spent nearly 3 days in bed. I caught it about 15 minutes before we caught the transport back to the airport so had a terrible journey home and was off work for 2 days.
On hearing this seems to be an ongoing problem at the resort ( in no way do I think that this has anything to do with the apartments as we met people at different accommodations who also had the bug) it may deter us going back next winter.
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- Also Known As:
- El Sombrero Los Gigantes, Tenerife, Spain
- El Sombrero Hotel Los Gigantes