This was our fourth visit to El Nogal and, as before, our views are mixed. We like the location (up in the hills and away from the nightlife). We have had mixed experiences with the food. In 2008 (last visit) we went half board and the dinner was pretty poor but on other visits we went B & B and ate in the restaurant on an a la carte basis. This time we did the same and the results were variable. We liked the lamb chops, scrambled eggs (starter, but enough for a main), Canarian squid and various other dishes. The only bad one was a chocolate pudding served to all which was inedible and was rejected by the entire room, but overall the food was as good, and no more expensive, than the things you would get on the coast. Breakfast was fine (we didn't find any problem with the food running out) with four types of bread, two salamis, ham, cheese, pastries, two different cereals, yoghurt, fried and boiled/scrambled egg, fresh fruit, coffee etc. OK, it wasn't imaginative, but it was as good as most places we have stayed.
This time the real gripe was noise. We had a superior room (38) which was rather nice, but the neighbours were honeymooners and the noise (all day AND all night) was ridiculous. Usually we find the place attracts early-to-bed-early-to-rise clients but this lot couldn't give a **** about anyone else (late night TV for example) and we got the impression they were friends of the owner. The receptionist was able to find us another room (21) in the old part, which was quiet, but smaller, colder and not superior. Yes, the noise problem had gone but there was no hint of an apology or offer of a reduction for the fact we had effectively been downgraded and that was disappointing. Perhaps that is why when we left we weren't even asked if we had enjoyed our stay. In general we had, but this is the last time we will stay in El Nogal. Just a little more customer care would have made it a lot better but I get the impression that they are more interested in the money than the repeat business. Their loss.
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- Also Known As:
- El Nogal Hotel
- Hotel El Nogal Tenerife/Vilaflor