This hotel is beautifully situated in a wonderfully quiet location surrounded by lush green mountains but also only ten minutes from the beaches. It also has large airey rooms but you could hear a lot of noise from surrounding rooms. The hotel is a golfers paradise with a driving range, 18 hole course and pitch and putt all surrounding the hotel.
The hotel has two restuarants. The food was of a very high standard as was the service in the main restaurant. But more than one meal was spoiled because the hotel had no clear policy on smoking in the main restaurant. For a restaurant serving meals at 40-60 Euros per head this is unforgiveable. Strangely the bar restuarant which served 10-15 Euro's snacks had a "no smoking" policy but the main restaurant appeared to have none. For a quality hotel this seemed very odd indeed. In England we would have walked out and refused to pay but this hotel is several miles from the nearest alternative and we were there to relax.
This hotel really has the potential to be a very good international hotel but not enough staff speak English in my opinion, one member of staff was quite "hostile" for no apparent reason. I ordered a beer in the snack bar and received a half full glass, The majority of staff were good and friendly though, and two or three were outstandingly. I witnessed one young member of staff being intimidated by a local customer and no-one from the hotel intervened. There appeared to be no real evidence of management being actively involved in the day to day operations, otherwise this type of mixed service would been spotted and sorted out. We never saw the hotel manager and were never asked by anyone if everything was to our satisfaction.
The outdoor area for relaxing and sunbathing was very small for quite a large hotel and had little shade and there really was no where else you could simply relax, this would appear to be a major design flaw. For a health spa hotel this really is very odd. The outdoor pool was also quite small. Considering the acres allocated to golf it is strange that no more than 20 people could be accommodated poolside.
The area around the indoor pool was quite slippy and is an accident waiting to happen.
If the above problems are sorted out we would certainly visit again because despite the above reservations it is a good hotel but with its location and general design it really could be a fine hotel.
In conclusion I would say this hotel is mixed, very good in parts but has some issues with management and staffing and some structural design flaws. Management should be more active and visible. I don't generally mind trying to communicate in the language of the country I visit but this is not a cheap hotel and we were left wondering if the management of this hotel really want an international clientèle, if the answer is yes.. then English needs to be more widely spoken.
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