The staff here seem to be unable to manage their bookings and guests.
When we arrived we were told our reservation had been cancelled which was quite distressing because we knew we had paid and not cancelled. The last thing you want to be told after a long and stressful journey and looking forward to your holiday.
So they gave us a room saying we were lucky they had a spare one needless to say we didn't get the beds or blankets we had asked for and it was freezing through the night. She took my card and said I might have to pay again! So this completely ruined it for us. 2 days later they decided it was not cancelled after all. Such a joke, the reception staff knew nothing of the local area and when we asked where was good to go they just wanted to try make us book excursions through them even though we were asking what towns were nice as we had a car. Each time one of us went to reception we had to wait for whoever it was sat there to finish their text/facebook message. NOT IMPRESSED!
The oven had no shelf, the pans were rusty, all the dishes/plates/cups were in a dishwasher covered in bits of egg and god knows what else I had to wash everything myself. The fridge was a good size and there was a jacuzzi in the bath. I think these were the only good points! The TV had no English channels, the balcony was so tiny barely enough room for 2 people to sit. No coat hangers but abundant wardrobes? No electric kettle it was one of those ones you put on the cooker which was not so bad but seemed a little ancient.
We never tried the food, each time it was tea time it smelt awful and I could see people having to serve themselves from large bows which somehow did not seem right. The pool was tiny. You could get free wifi in the reception which had a good signal. Also the underground parking might seem like a plus when you read these reviews but it is huge, with pillars everywhere which makes it so hard to manoeuve and find your actual parking spot, which is your room number and miles away from the entrance! We parked in a different spot because it was quiet and was greeted with a rude note on our bonnet.
The gym was tiny, only 2 machines and 1 did not work.The multi gym had no seat, they had placed a rickety old dining chair to sit on ha ha! The bar never seemed to be open, I hardly saw any staff at all.
Not once did we feel welcome on our stay. It was our worst Holiday so far. They advertise themselves as 4 stars...I would say it was 2 stars!
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- Also Known As:
- Pueblo El Goleto Aparthotel Hotel Manilva
- Pueblo El Goleto Aparthotel Manilva, Costa Del Sol, Spain