Just returned from a weeks break and feel refreshed & stress free. We stayed half board although it would appear the majority of residents were all inclusive. The food was good & plentiful. The restaurant never had any queues or shortage of seating. The food was never in short supply and was of a good quality & varied. The only queue we saw was to dine in the Al Fresco area outside the restaurant. In the hotels website the photos of the restaurant with the view appear too good to be believed. The view of the Los Gigantes cliffs from the restaurant is truly stunning.
The pool was a good standard. Never a shortage of sunbeds and plenty of fixed & portable sunshade. Pool towels provided for a 12 euro deposit, changing for a clean towel cost 2 euro per change. Quite often a guitar player entertained subtly in the background. Less subtly were the announcements by the entertainment staff of the daytime events. The view from the pool down to the sea was excellent.
Although we didn't use the gym it was free for residents & looked in good order with varied exercise stations.
We only used the ground floor bar which was pleasant & ventured only once in to the cabaret area to see a show, preferring to vacate the hotel of an evening.
The resort of Puerto de Santiago was somewhat limited although Los Gigantes & Playa La Arena were only 15 mins walk in either direction for some variation. Los Gigantes being our favourite of the three.
Booked last minute via Thomsons half board 2 days before departure. On arrival the Hotel had no knowledge of our booking. Luckily a room was available on the 7th floor on the side of the hotel without sea view. We spent two nights in this room before a sea view room became available on the 5th floor. The Hotel adequately compensated us with two free visits for us to the Hotel Spa & free use of the room safe for the week. The floor number is relevant in that the 6th floor & above are premium rooms & the 5th & below are ordinary rooms. The difference is marked in that the ordinary room we had was well worn decoratively & the beds sagged slightly in the centre. That said the room was cleaned to a good standard daily and the sea view far outweighs the poorer room quality. Our first two nights in the premium room was spoilt by the overbearing noise from the Route 66 bar on the road opposite. This is obviously not at the Hotels control. The bar itself is good for a visit with quality live music but when in your room with the windows all closed it was still loud until it finished at midnight. Consequently the room was stifling and the Air Con was not an option as it was too noisy. The only evident noise in our sea view room was the sea. The sea view rooms had balconies with an electrically powered sun shade, well nearly all, ours was missing. The reception didn't help in saying that a replacement was not their responsibility but was an outside contractors.
Overall a good holiday let down by the resort quality. The hotel was good with a prime position with outstanding views.
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- Also Known As:
- Barcelo Santiago Hotel Puerto De Santiago
- Barcelo Hotel Santiago
- Barcelo Puerto De Santiago
- Barcelo Santiago Tenerife/Puerto De Santiago