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“Amazing value Christmas holiday”

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Globales Tamaimo Tropical
Cheltenham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing value Christmas holiday”
Reviewed January 6, 2014

I didn't have very high expectations for the quality of this hotel, however for a 3 star hotel I couldn't have asked for more. We had an issue with our room and we were moved straight away. The all inclusive is typical of Spanish food but is plentiful and fresh. We stayed for Christmas and New Year and were served a gala dinner for both evenings. The food on these evenings was amazing, we were given goody bags and tables decorated. Wine on the tables and the staff always ready to help. The Entertainment was brilliant, games for both adults and children with a presentation of certificates at the evening entertainment. A mini disco is on for the children with lots of silly dances which we all danced to. The couple who organised and ran the entertainment were brilliant they worked long hours every day and were always happy and my children loved them. My competitive husband enjoyed all the adult games, with all of them entertained I managed to be left in peace by the pool to read my book. The children had activities 3/4 times a day so got to see them as well and enjoyed family time. Did two excursions Sian Park on Christmas day and the boat trip to see the whales and dolphins,(make sure you haggle the price of the boat trip, did the 3 hour trip for £25 each adult and £12.50 for one child got the other two for free) We met so many lovely people, enjoyed winning the bingo and the different evening entertainment that took place which included magic shows, bands and good old karaoke! All the staff were so attentive and always seemed happy to help. I would never have thought I would have enjoyed being away at Christmas so much.
My only negative points would be
* The size of the cups from the poolside bar, by the time you got back to your sunbed it was time to go back for another one.
* The poolside could do with re painting as the paint is flacking
* The pool was cold but once kids were in they were fine.
* If self catering the facilities aren't great but you get a fridge in every room.
* No air con, which was fine for when we visited but wouldn't be good in the summer.
* No pool towels available but towels in the room.
* floors not cleaned in bathroom, but beds made everyday except Sundays and clean sheets for the second week. Towels changed if you put dirty ones in the bath.
* Having to get up early to get a sunbed and got annoyed by reserved bed not being used.
All in all a brilliant time with fabulous weather in two weeks we only had one cloudy day temperatures ranging from 23 to 26 degrees.
Thank you Tamaimo Tropical for a lovely Christmas family holiday.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tomkinsgang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this review, January 9, 2014
Thank you for taking the time to post your review on TripAdvisor regarding your recent stay with us.

Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your positive comments will help us with our continuing effort to improve the service quality.

We sincerely hope we can exceed your expectations even more on your next visit to the Hotel Globales Tamaimo Tropical
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Killyleagh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 6, 2014

myself and my hubby im 60 and hes 64 had 14 days here and loved it are booked again for next year,,we met so many people young and old and the crack was brilliant ,food lovely pool lovely coudnt fault it dont understand all bad reviews this is my 2nd time here and still havent found some of the things written on here,,dont listen to bad reviews go and have lovely time

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lana c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this review, January 9, 2014
Dear Client,

First of all, we wish to thank you for your loyalty to the Hotel Globales Tamaimo Tropical. We feel proud and honored to have loyal clients like you.

We truly pride ourselves on trying to create memorable experiences for our guests, so thank you for your comments and for posting a review of your experience on TripAdvisor.

It is our hope to have the opportunity to welcome you back in the near future.

Hotel Management
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swansea
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 5, 2014 via mobile

We arrived at the Tamaimo on Boxing Day and we pleased we had been upgraded to a one bedroom apartment instead of a studio, however we were right by stairwell with generator also the loading bay which was in constant use right through the night so was very noisy, I went down and ask to be moved the best he could do was two days later so we opted for that and was a much quieter apt, pool area was lovely but was a bit of a fight for beds, people putting towels out then not even using them till afternoon, I even saw one couple bring a parasol and base out from their apt :(, food was lovely, was a bit repetitive but all freshly cooked and topped up quickly, lots of choice, plenty of salads and fruit, drink policy was only two drinks at a time but this didn't bother us,the New Year's Eve buffet was amazing lots of nice touches like wine,candles and party bags on tables, staff were very friendly, the surrounding area was nice, we walked to Los Gigantes 25 min stroll and las Arenas 15 min stroll a few times, not a good place for people with walking difficulties as it's very hilly also lots of steps.

Stayed December 2013, traveled with family
Helpful?
5 Thank Donnamoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this review, January 9, 2014
We would like to thank you for taking time to write a review about your stay at Globales Tamaimo Tropical and for choosing our hotel for your vacation.

In the name of all staff and management we want to express our satisfaction to acknowledge your positive valuation about the service provided by our staff at the different areas of the hotel.

In Hoteles Globales we are commited to provide to our guest the best experience during their holidays and we feel very happy when we achieve it!.

We will be glad to welcome you back. We remain at your disposition for further assistance before your next visit.

Best regards,
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Wimborne Minster, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 5, 2014

well once again I made the journey on dec 24 until 31st with my youngest to Puerto Santiago,and tamaimo tropical
.The weather as usual was brilliant,but I found that the town and the hotel are starting to look tired. cant work out wether the locals have just given up or haven got the money.restaurants were the same,even down to salt and pepper pots covered in tape.its a shame because it is a lovely place.
hotel was noisey,but then its Christmas, it didn't upset me,
needed to shop around for food, the main supermarket on the otherside of town is the cheapest.
the beach was nice but got very crowded and if you didn't have a sunbed people would just walk over your towel.
the room was basic but clean,had to ask for a kettle,but then weve had to before.
again everything was very tired clothes horse broken,but on the whole it was good.
didn't like the fact of the cleaners wanting to clean our room at 8 in the morning, that is taking the mick.
I would go back though..still enjoyed the holiday..

Room Tip: all rooms are noisey because all sides face the road.but you get used to it.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this review, January 9, 2014
Dear Guest,

We are glad to know that you spent a pleasant stay at our hotel Globales Tamaimo Tropical enjoying our products, services and facilities.

Thank you very much for bringing us your insights and comments which are always well received.

We hope to see you again in any of the hotels of the Globales Group sometime in the near future. We would be delighted to welcome you back.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salford, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 4, 2014

i have been on multiple AI holidays in various places around the world. Some good, some bad, but this is the worst. Although the rooms are large and basic, they are clean, no complaints here. Hotel generally ok,,but pool extremely cold! The food is definitely the worst part of it. Same thing day in day out. Soup was like water and tasteless, as was the rest of it. Ate out after 3 days of trying the hotel food. Not good when already paid for meals. The italian was not as good as pizza hut. No waiter service in any restaurant to bring water round, asked for coffee with lunch and evening meal, not possible was the reply, even though they had machines there, but were switched off. Only 2 drinks per person allowed at the bar, and when you have elderly parents with mobility probs with you is not a good idea. I was expected to get 2 drinks, then go to the back of the queue for another 2 for my parents. Entertainment rubbish! No entertainment team, just 2 young people doing the same thing every night, bingo and kids club. Its a good job there was some nice bars nearby to eat and spend our evenings there. At least wine was served in a proper glass, not plastic ones or tumblers like the hotel. Would not recommend it or go back.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LynnD121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Puerto de Santiago hotels

Devon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2014

We arrived on Christmas Eve and had to wait for our appartment to be cleaned...room 105. Not a good start! We went self catering after reading bad reviews on the quality of the food. Our room was adequate,clean and thankfully cockroach free!! The cost of 3 soft drinks was €5.70....unbelievable! We didn't get any sleep until at least 1:30am on the seven nights we stayed there, which was really disappointing as Thomson quote this as a "quiet location"! We returned home exhausted and in need of a full nights sleep.
The surrounding area is beautiful with stunning sea views and magical sunsets. Fisherman's Inn, Deli on the Hill, British Sports Bar, Nino's and Cafeteria Maria are all places you should go to...Fantastic.
We will not be returning to this Hotel because it would best suit the club 18-30 crowd!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hannah1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this review, January 9, 2014
Dear Customer, The Hotel Tamaimo Tropical would like to thank you for spending some of your time commenting in trip advisor about your recent vacation with us.

We are all working hard to give our customers the best possible holiday. We do apologise if your stay with us didn’t reach your spectations. Your comments will encourage us to keep working hard to improve both our product and the quality of our service day by day.

We kindly invite you to come back to our hotel or any other of Hoteles Globales in a near future.
In case of any further assistance please do not hesitate to contact us again
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Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 2, 2014

We have just returned from our break and feel that we need another to recover from the lack of sleep. We had a two bedroom self contained apartment with balcony on the ground floor over looking the pool. On our first night we had a two inch cockroach in our bathroom followed by another slightly smaller in the living area and numerous smaller one's. There were hundreds of ants climbing the wall to the apartment upstairs.
The quiet Christmas break we wanted did not happen. If it wasn't the noise from the club turning out, it would be the drunks jumping in the pool and singing at the top of their voices at 1pm.
Trying to get a sunbed by the pool was impossible, throughout the night towels were put on the beds!
The Thomas Cook rep wasn't helpful, he gave us the wrong bus times for the express bus and told us it run on a Sunday which it didn't.
On the plus side, the area outside of the hotel is lovely, a small shopping area but plenty of places to eat.
If I go to Tenerife again it certainly won't be at this hotel.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KazzW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this review, January 5, 2014
Dear Guest,

First of all, we would like to thank you for your time spent on write such a kind comment on TripAdvisor describing the sensation obtained during your stay in Globales Tamaimo Tropical.

We are sorry about the inconvenience with this kind of insects, we have an external company work very well to fumigate, however we are in a tropical island.

We hope to see you again in any of the hotels of the Globales Group, we would be delighted to welcome you back.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Globales Tamaimo Tropical

Property: Globales Tamaimo Tropical
Address: Calle La Hondura S/N | Los Gigantes, 38683 Puerto de Santiago, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de Santiago
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Puerto de Santiago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Globales Tamaimo Tropical 3*
Number of rooms: 372
Official Description (provided by the hotel):
Hotel description The Globales Tamaimo Tropical Hotel is made up of 372 comfortable apartments and is located in Puerto Santiago in Tenerife between Los Gigantes and the lovely beach known of Playa de la Arena. At the Globales Tamaimo Tropical Hotel there is a variety of accommodation to choose from such as comfortable studio apartments, large one-bedroom apartments or two-bedroom apartments - ideal for family holidays. Within the holiday complex there are spacious and peaceful solariums with free sun-lounger service for you to relax in or you can take a refreshing dip in one of the 5 swimming pools (2 adult, 2 kids and 1 heated). For an unforgettable holiday in the sun, entertainment is available for both adults and children from 11:00am to 11:00pm when the disco bar comes to life with with professional night shows. ... more   less 
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Also Known As:
Globales Aparthotel Tamaimo Tropical Hotel Puerto De Santiago
Aparthotel Tamaimo Tropical Hotel
Tamaimo Tropical Tenerife
Aparthotel Tenerife Tropical
Tamaimo Tenerife
Globales Tamaimo Tropical Tenerife/Puerto De Santiago

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