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Globales Tamaimo Tropical
Reviewed December 18, 2013

Don't book a studio apartment, I did and it wasn't very nice and had no balcony. I asked to move and was put in a one bedroom apartment with balcony, at no extra cost. The apartment was very clean and reasonably well-equipped, with a fridge, microwave and couple of hot plates, good enough to make breakfast or snacks. There are plenty of restaurants around, either in Puerto de Santiago, or walking 10-20 minutes to Los Gigantes or Playa de la Arena (I went self-catering, not all-inclusive, so can't comment on the catering facilities of the hotel). The reception staff were friendly and helpful. The hotel was very busy and the people who checked in ahead of me were returning guests, so the hotel is obviously filling a need for reasonable, economy accommodation. The pool areas are disappointing though, very crowded and really not big enough for the number of guests in the hotel. There is no local beach, so the alternative is a 15 minute walk to the beach at Playa de la Arena (I've written a separate review of this beach). There is free, but very slow, WiFi in the lobby, and a premium service is available but a €6 a day is expensive. So, some negative points, but the hotel was incredibly cheap, and I enjoyed my stay there. So if you're on a very tight budget, it will do just fine, but if you can afford to spend more, I'm sure you'll find better hotels.

Room Tip: Some rooms overlook the pool or other communal areas, and can be a bit noisy, so rooms overlooking t...
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  • Stayed: December 2013, traveled solo
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1  Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this reviewResponded December 22, 2013

Many thanks for write such a complete comment describing the sensations obtained during your stay in our hotel.

We hope to see you again in any of the hotels of the Globales Group, we would be delighted to welcome you back.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed December 16, 2013

myself and my husband stayed at this hotel for 11 nights on 29th of november 2013, we booked a studio but were given a 2 bedroom apartment in room 341, which had pool view, the room also had a fridge which was good to have, the drinks were in small cups but really strong for allinclusive and not waterd down as they usually are, the apartment was comfortable, but the maids did not do a very good job, they changed towels regular but i dont think they changed the bed once when were were there as the sheets were still bobbly when we left, and they did not wipe over surfaces and floors they were very unfriendly too, there was a lot of noise of drilling etc not far from our room which was a bit of a nuisance when trying to sunbath, the weather was a hit and miss one day they had a years worth of rain in 1 day, then it went up to 32 degrees, so be prepared, there is not a lot of indoor places to sit if there is rain and the tiles get really slippery, the pool bar is a nice place to sit and have snacks but when it rained it was full of people smoking which is wrong as it is an eating area, the snacks are nice hot dogs, burgers, chips fruit and you can ask to have things cooked off the menu like chicken, bacon, pork chop, kebabs, turkey etc, the restaurant food was nice plenty of choice of meat, fish, potatoes, chips,fresh salad, nice crusty bread, choice of cakes, which was never too busy and we never had to wait for a table, the room where the night entertainment was held was not very big and you had to be there early to get a seat as it filled up really quick, the safe cost 40.50 and another 10 euros deposit, which i found expensive compared to other places i have stayed, the resort itself had not got much around a few shops to the left of hotel and a few bars and shops to the right, and the steps opposite the hotel take you to another few,you can walk to too other resorts about 10 mins each way one is much better than the other, the place is very hilly with steps and hills everywhere, we booked to go in the italian restaurant twicw thich was a nice change to the main one but there was no chips to go with the pizza and spagbol, there is free wifi in the reception but there are loads using it so it is very slow, we really enjoyed our stay except for noise of the building work and the bad weather, it is a nice and clean hotel and is much better to what i was expecting id give it more than 2 stars, go with an open mind and see for yourself, i would go back again if i had the chance.

Room Tip: we stayed in room 341 which was a nice 2 bed apartment facing the big pool and snack bar, it was a f...
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  • Stayed: November 2013, traveled as a couple
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1  Thank doglips26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this reviewResponded December 22, 2013

Dear Guest,

We are glad to know that you spent a pleasant stay at our hotel Globales Tamaimo Tropical enjoying our products, services and facilities.

Thank you very much for bringing us your insights and comments which are always well received and treated with the greatest interest in improving sleep quality, and expectations of our customers.

We hope to see you again in any of the hotels of the Globales Group sometime in the near future. We would be delighted to welcome you back.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

reviews we read before we went were quite good and so we booked for a late december holiday
I agree fully with all the recent reviews from Steven H , sassmith and MartinB
Hotel is very run down and has so many petty rules its like a gulag !! Plastic cups for drinks , even coffees , no indoor bar areas even in the rain !!

arrived on 6 december and weather was good so we could sit outside but monday 9 weather deteriorated , starting with high winds and culminating in flash flooding until thursday evening .
AND builders started renovating rooms above us 316-319
we were in 218 .
Monday 9: high winds , awful drain smells and builders in the room above all day started at 8.30am
Tuesday 10: complained about smell , it did get sorted. Complained about the noise was told it would stop at 4pm..it continued till 5.30pm. Now its raining and we can't sit in the room !
Tuesday night rain water came in through the wall and soaked clothes left on the floor
Drains overflowed and sewage ran into ground floor rooms which had to be evacuated
complained to rep. told we could move on Thursday !
Hole in wall was plastered over on the outside
Wednesday 11 : Drilling and banging started at 7.30am till 5.30pm.even heavier rain and no indoor bar areas!!
Thursday 12: drilling again at 7.30am till 5.30pm . asked to be moved room , no rooms available because of flooding !! Now a crane is outside lifting all the rubble and the drilling is even louder .
Friday going home today......still drilling from 7.30am.
Reception staff were less than helpful and had no sympathy for our situation , surely the hotel knew that the builders would be in the rooms this week

  • Stayed: December 2013, traveled as a couple
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2  Thank freeeeeeeedom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this reviewResponded December 22, 2013

Dear Guest,

First of all, we would like to thank you for your time spent on write such a kind comment on TripAdvisor describing the sensation obtained during your stay in Globales Tamaimo Tropical.


We serve in plastic cups because it is a place next to the swimming pool and it can be dangerous if the cups breaks in the pool area people are barefoot.

We are sorry about the weather, but it was 4 days rainning, windy and storm that we never remember before.

we will take note of them, because all the points are always checked by our staff in order to improve our service and make our hotel a better choice for guests.

We hope to see you again in any of the hotels of the Globales Group, we would be delighted to welcome you back.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2013

Apartments this is best sold at poor alinclusive, room was basic,very dirty ,no change of towels,until complained,after 4days ,rust around bath steel bath ,no hot water,cockroaches,in bathroom,restaurant not up to much same,food every day,goat rabbit,turkey ,when it rained,there was more water in restaurant ceiling,plates dirty ,the first room we had underground we ask for ground floor ,we were by kitchen area wheelie bins been dragged around all night,when they moved us after cockroaches,we're found,put us on ground floor just by reception,the noise was worse,people complaining,blocked drains ,sewage every where,no snacks during the day except,the days food from restaurant,for drinks we had to use through away beakers,for beers the same,not once we were offered a glass,

Stayed: December 2013, traveled as a couple
3  Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this reviewResponded December 22, 2013

Many thanks for write such a complete comment describing the sensations obtained during your stay in our hotel.


About the items that you are not agree, we will take note of them, because all the points are always checked by our staff in order to improve our service, and to know what we are are doing wrong and therefore must be improved.

We hope to see you again in any of the hotels of the Globales Group, we would be delighted to welcome you back.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2013

Well, Im glad were home. Travelled here with family on 29th nov 2013 for one week. Reviews were excellent when we booked hence the choice made. What a terrible mistake. This hotel is in dire need of some TLC. 9 out of the 10 of us were ill with a bug which i know is probably no fault of the hotel but the accomadtion didnt make for a postive get well experience. Bathroom was dirty, no other word to describe it. Loo brush was stained brown. Tiles black and broken. Tiny ants constantly seen on the workstops in the kitchen area. Same ants also witnessed on the childrens buffet when my 6 yr old daughter cut into a cake on the buffet! As she lifted the slice of cake a million of the tiny ants ran from beneath the sponge cake, yuk!!! Majority of food tepid and choice very limited. If you like illuminous coloured jelly this is the place for you. The italian style restaurant was certainly the better option for food. Never stayed in a hotel where you cannot get a drink inreception you have to sit outside unless its after 8 pm when the small entertainment area opens. Kids enjoyed mini disco at night and stefano and jennifer were very friendly to the children. Bar staff quite rude and insistent about the pathetic 2 drink rule even at quiet times the children were made to get their own drinks. Surrounding area very nice but seriously re consider if you have booked. I really wish we had.

  • Stayed: November 2013, traveled with family
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1  Thank sassmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this reviewResponded December 21, 2013

Dear Guest,

First of all, we would like to thank you for your time spent on write such a kind comment on TripAdvisor describing the sensation obtained during your stay in Globales Tamaimo Tropical.


About the items that you are not agree, we will take note of them, because all the points are always checked by our staff in order to improve our service and make our hotel a better choice for guests.

We hope to see you again in any of the hotels of the Globales Group, we would be delighted to welcome you back.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

Stayed in room 308, was clean and large, with a fridge ! comfortable, needed some TLC, bathroom had been refurbished to a good standard.but old sink not replaced had a big blue surround which made it cramped and very narrow, to get on toilet.
Dining room is totally disorganised, milk and bowls not next to cereal, bowls not next to deserts, tea spoons with deserts at far end but none with spare knives, forks & spoons at other end on a wall rack. The teaspoons are at the far end of the food island which is too close to the wall and narrow, only one person can pass, so getting a teaspoon obstructs other users, also no teaspoons by tea & coffee machines. Food was good and varied selection. Couldn't get a coffee with evening meal, the bar serves the dining room and pool bar but a coffe couldn't not be served if you were the dining room side of the bar, you have to walk out and round to the pool side to be served with a coffee at the same bar by the same server !!
Entertainment stage/bar area was small only 3 rows of tables x 10.
Pool towels not supplied, but get them on the loungers early to reserve a place, some people put towels out the night before !! I saw it being done and they were Brits !! Don't think the hotel should allow this as some loungers had towels on all day and nobody sat on them. Reserving should be outlawed.
Overall enjoyable.

Room Tip: 200-300's away from entertainment area.
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  • Stayed: December 2013, traveled as a couple
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    • Cleanliness
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Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this reviewResponded December 21, 2013

Dear Guest,

We are glad to know that you spent a pleasant stay at our hotel Globales Tamaimo Tropical enjoying our products, services and facilities.

Thank you very much for bringing us your insights and comments which are always well received and treated with the greatest interest in improving.

We hope to see you again in any of the hotels of the Globales Group sometime in the near future. We would be delighted to welcome you back.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

We went there for 7 nights with JET2 Holidays, everything fine until we got to our first room, (510) the inside passage to the room flooded due to rain, (bad drainage) inside the room needed an overhaul,a toilet that constantly run, a small shower, corner entry too small to turn, but that did not matter there was no hot water to get a shower anyway,no balcony just one window, the only good point it had a flat screen tv. We complained and was told we could move in two days time to what he called an upgrade.WHAT A JOKE. We complained that it was not good enough and was told we could have a look at another tommorrow.Under protest we took it. the condition of this room (127) was worse but it did have a terrace. Again this room needed an overhaul, cracked and broken tiles,very small bath,when you got a bath or a shower the bathroom flooded,the tv was a small lump in the corner,three English chanels bbc world news .cbs and true movies, and also there was not a lot of wardrobe space some of our clothes sat on the drawers. The food and the restaurant I thought was ok always something to eat and the service very good also the drinks and service at the bars was very good. During the day there was constant noise from workmen using hammer drills updating some of the rooms.We enjoyed our holiday because me met some great people, would we go again not a chance

Room Tip: NOT 510 or 127 neither room were fit to stay in.
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  • Stayed: November 2013, traveled as a couple
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2  Thank boatbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Tamaimo Tropical, responded to this reviewResponded December 10, 2013

We would like to thank you for taking time to write a review about your stay at Globales Tamaimo Tropical and for choosing our hotel for your vacation.

We are very sorry about the inconveniences in your estudio room. We have an information paper in every room to call number 9 (reception) we are pleased to help you in all moments.

next time you book an estudio in our hotel, we will ofer you a free upgrade to an apartment.

In Hoteles Globales we are commited to provide to our guest the best experience during their holidays and we feel very happy when we achieve it!.

We will be glad to welcome you back. We remain at your disposition for further assistance before your next visit.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Globales Tamaimo Tropical

Address: Calle La Hondura S/N | Los Gigantes, 38683 Puerto de Santiago, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de Santiago
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Puerto de Santiago
Price Range: $64 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Globales Tamaimo Tropical 3*
Number of rooms: 372
Official Description (provided by the hotel):
Hotel description The Globales Tamaimo Tropical Hotel is made up of 372 comfortable apartments and is located in Puerto Santiago in Tenerife between Los Gigantes and the lovely beach known of Playa de la Arena. At the Globales Tamaimo Tropical Hotel there is a variety of accommodation to choose from such as comfortable studio apartments, large one-bedroom apartments or two-bedroom apartments - ideal for family holidays. Within the holiday complex there are spacious and peaceful solariums with free sun-lounger service for you to relax in or you can take a refreshing dip in one of the 5 swimming pools (2 adult, 2 kids and 1 heated). For an unforgettable holiday in the sun, entertainment is available for both adults and children from 11:00am to 11:00pm when the disco bar comes to life with with professional night shows. ... more   less 
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Also Known As:
Globales Aparthotel Tamaimo Tropical Hotel Puerto De Santiago
Aparthotel Tamaimo Tropical Hotel
Tamaimo Tropical Tenerife
Aparthotel Tenerife Tropical
Tamaimo Tenerife
Globales Tamaimo Tropical Tenerife/Puerto De Santiago

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