After looking at the pictures of this Hotel which looked really nice and reading the mixed reviews I was a little apprehensive, on arriving at reception I noted that it appeared to have seen better days and was in need of a makeover. The check in was seemless although finding our room was a bit of an effort, we were given a map and told to go out of reception enter the lift go down one level then go outside past the pool in to another entrance marked solarium take another lift to the fifth floor and then down 4-5 steps to our corridor (#417), it was only once in the room that the information we had been provided on checkin included that we needed to pay Euro25 + Euro10 deposit for 7 nights hire of the safe deposit key at reception, so we then had to trail back to reception to sort this out as I always avail myself of a safety deposit box wherever I stay.
Our room looked Ok but as in the rest of the Hotel was tired and in need of a makeover, relentless cleaning of the floor had caused the kickboards around the kitchenette to rot and the cabinet doors were strating to show signs of abuse with them not fitting properly. The room was clean and fresh and this was the same throughout our stay, this was in no small part due to the maids who were always cleaning, this was actually the case with the whole Hotel and all areas were clean, just tired, I was concerned to see a maid pulling her cleaning trolley up the 4-5 stairs to the lift lobby as there was no other way of getting it from one corridor to another. Our room doors had also seen various abuse at some stage with a new panel in the bedroom door and the wardrobe handles having been ripped off had been filled with filler.
On checking in we were told we had missed lunch but could avail ourselves of the snacks in the pool bar, after settling in and changing in to lighter clothes (Trunks) we went to the pool bar where there were a list of items on the menu ( Burgers, Chicken, Hot dogs and Chips) all looking in the pictures most attractive, however when we spoke to the employee behind the counter who was dressed as a lifeguard on finding we were All Inclusive said help yourself to what is under the lids of trays, upon checking the trays contained hot dogs, burgers and chips which when tasted were luke warm and not appetizing at all, the immodium had to be used the next day. We looked forward to the Buffet dinner that night, on arrival we were greeted but when they saw our dayglow green (All Inclusive) Band they realised there was no opportunity to up sell on the wines or charge for the dinner they said to sit where we liked. The food was bland at times and unfortunately at times was luke warm and unappetizing, this went for breakfast as well as dinner and I did observe the Microwave that was present in the Restaurant being constantly used to heat the food that had just been chosen by guests from the hot plates, hence we chose to eat out on three evenings at San Fransiscos where the food was hot inviting and the service was good.
One thing I did find strange was the different sized cups for All Inclusive Guests as opposed to Self Catering/Half Board who were paying for drinks at the Pool Bar, I observed a guest asking for a beer which came in a plastic beaker, the staff asked for Euro2 and when the guest showed the green band the staff member said oh, I thought you weren't all inclusive I have given you a bigger glass than I should have, don't worry but next time you will get this size glass showing them one considerably smaller, whilst I can understand that some guests will over indulge when on all inclusive, the provision of smaller cups will not hinder this process but will only infuriate those who either want to over indulge or simply want a drink but feel that they are being short changed thus leading to potential violent incidents putting the safety of staff being told by the Management to serve these shorter measures to all inclusive guests at risk, another incident which only goes to this end was one night in the Disco Bar where they ran out of Vodka but had stocks within the Restaurant Bar, guests were told that no further Vodka would be available at the Disco Bar that night and that if they wanted it they would need to go over to the Restaurant Bar, I am at a loss to understand the logic in this.
- Official Description (provided by the hotel):
- Hotel description The Globales Tamaimo Tropical Hotel is made up of 372 comfortable apartments and is located in Puerto Santiago in Tenerife between Los Gigantes and the lovely beach known of Playa de la Arena. At the Globales Tamaimo Tropical Hotel there is a variety of accommodation to choose from such as comfortable studio apartments, large one-bedroom apartments or two-bedroom apartments - ideal for family holidays. Within the holiday complex there are spacious and peaceful solariums with free sun-lounger service for you to relax in or you can take a refreshing dip in one of the 5 swimming pools (2 adult, 2 kids and 1 heated). For an unforgettable holiday in the sun, entertainment is available for both adults and children from 11:00am to 11:00pm when the disco bar comes to life with with professional night shows. ... more less
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- Also Known As:
- Globales Aparthotel Tamaimo Tropical Hotel Puerto De Santiago
- Aparthotel Tamaimo Tropical Hotel
- Tamaimo Tropical Tenerife
- Aparthotel Tenerife Tropical
- Tamaimo Tenerife
- Globales Tamaimo Tropical Tenerife/Puerto De Santiago