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“Showing its age but this does not account for the food quality”

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Globales Tamaimo Tropical
Reviewed December 5, 2012

After looking at the pictures of this Hotel which looked really nice and reading the mixed reviews I was a little apprehensive, on arriving at reception I noted that it appeared to have seen better days and was in need of a makeover. The check in was seemless although finding our room was a bit of an effort, we were given a map and told to go out of reception enter the lift go down one level then go outside past the pool in to another entrance marked solarium take another lift to the fifth floor and then down 4-5 steps to our corridor (#417), it was only once in the room that the information we had been provided on checkin included that we needed to pay Euro25 + Euro10 deposit for 7 nights hire of the safe deposit key at reception, so we then had to trail back to reception to sort this out as I always avail myself of a safety deposit box wherever I stay.
Our room looked Ok but as in the rest of the Hotel was tired and in need of a makeover, relentless cleaning of the floor had caused the kickboards around the kitchenette to rot and the cabinet doors were strating to show signs of abuse with them not fitting properly. The room was clean and fresh and this was the same throughout our stay, this was in no small part due to the maids who were always cleaning, this was actually the case with the whole Hotel and all areas were clean, just tired, I was concerned to see a maid pulling her cleaning trolley up the 4-5 stairs to the lift lobby as there was no other way of getting it from one corridor to another. Our room doors had also seen various abuse at some stage with a new panel in the bedroom door and the wardrobe handles having been ripped off had been filled with filler.
On checking in we were told we had missed lunch but could avail ourselves of the snacks in the pool bar, after settling in and changing in to lighter clothes (Trunks) we went to the pool bar where there were a list of items on the menu ( Burgers, Chicken, Hot dogs and Chips) all looking in the pictures most attractive, however when we spoke to the employee behind the counter who was dressed as a lifeguard on finding we were All Inclusive said help yourself to what is under the lids of trays, upon checking the trays contained hot dogs, burgers and chips which when tasted were luke warm and not appetizing at all, the immodium had to be used the next day. We looked forward to the Buffet dinner that night, on arrival we were greeted but when they saw our dayglow green (All Inclusive) Band they realised there was no opportunity to up sell on the wines or charge for the dinner they said to sit where we liked. The food was bland at times and unfortunately at times was luke warm and unappetizing, this went for breakfast as well as dinner and I did observe the Microwave that was present in the Restaurant being constantly used to heat the food that had just been chosen by guests from the hot plates, hence we chose to eat out on three evenings at San Fransiscos where the food was hot inviting and the service was good.
One thing I did find strange was the different sized cups for All Inclusive Guests as opposed to Self Catering/Half Board who were paying for drinks at the Pool Bar, I observed a guest asking for a beer which came in a plastic beaker, the staff asked for Euro2 and when the guest showed the green band the staff member said oh, I thought you weren't all inclusive I have given you a bigger glass than I should have, don't worry but next time you will get this size glass showing them one considerably smaller, whilst I can understand that some guests will over indulge when on all inclusive, the provision of smaller cups will not hinder this process but will only infuriate those who either want to over indulge or simply want a drink but feel that they are being short changed thus leading to potential violent incidents putting the safety of staff being told by the Management to serve these shorter measures to all inclusive guests at risk, another incident which only goes to this end was one night in the Disco Bar where they ran out of Vodka but had stocks within the Restaurant Bar, guests were told that no further Vodka would be available at the Disco Bar that night and that if they wanted it they would need to go over to the Restaurant Bar, I am at a loss to understand the logic in this.

Room Tip: If you are going to this resort avoid all inclusive and eat out as there are some lovely restaurants...
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  • Stayed: November 2012, traveled as a couple
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2  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 28, 2012

Four of us went (2 couples) 20/11/2012. The Tamaimo Tropical is in a great location, with a few shops bars and restuarants right out side, and only a short but hilly walk into Los Gigantes. We had one bedroom apartments overlooking the quite pool, they are a good size with a kitchenette (including kettle and toaster), and sitting area, perfect for drinks in the evening when the bar had closed, very clean but a bit tired and dated. The layout of the hotel is a bit odd and if it rains, the only indoor space through the day is the reception area which is quite a way from the nearest bar. We were all inclusive, buffet breakfast, lunch and dinner was good, we all managed to eat well every day but i didnt realise there was so many ways of cooking pork! The Italian buffet though was a big disapointment, the pizza's were covered in flour and you then got 3 different pasta's with sauce to pour over. The BBQ snack bar was a bit of a shock and to be avoided, it is unmanned the burgers and suasages sit for hours in a hot try and when we went pigeons where sitting ontop of the trays!! Through the day, all inclusive drinks are served in plastic cups through the day which is understandable by the pool but a glass would have been nice when siiting in the bar area. Now for the negative, the bar staff are awful. on numerous occasions they would ignore a queue at the bar to fold serviettes or chat to each other, on 2 occasions we had to go looking for staff when a number of people were waiting to be served, and found them in the restuarant chatting. there was only 1 bar man on in the entertainments lounge in the evening and he also had to collect glasses etc so that resulted in long queues. The head waiters in the restuarant just stood doing nothing, and very rarely greeted us. The staff in general had a "its free so you can wait" attitude to the all inclusive guests, they need to be told its not free, we have paid in advance and customer service should come first, after all without us they wouldnt have a job

  • Stayed: November 2012, traveled with friends
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3  Thank jkh0210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

The hotel staff, from reception to cleaners, were ok.
My gripe is with Thomsons, for giving the place a 3-star rating.
The facilities are there but the place is quite run-down.
We could handle this but the standard of the clientele was a different story.
The all-inclusive mob seemed determined to get their money's worth, particularly
with the alcohol. Drunken people tottered around, from afternoon, right through
the night. Many were very loud and foul-mouthed.
After seeing a disturbing row between one group, which ended when a chair was hurled
off a balcony, we decided to change from half-board, to self-catering. At least then, we could
eat out and spend as much time as possible away from the hotel.
This was the only way we could salvage something of our Ruby wedding anniversary!
It will certainly be remembered, even if it's only for the very last time that we take a package-holiday, with Thomsons.

Room Tip: Rooms away from the disco side may be better. Rooms at another hotel would not be a bad idea. The ro...
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  • Stayed: November 2012, traveled as a couple
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10  Thank EdBoaler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

first impressions were quite good. Check in was quick, friendly and efficient. Room was ok and overlooked the pool. This was an apartment, it had most of the kitchen equipment you would expect, but no kettle, which we requested and were given immediately.The bathroom wasn't very clean around the taps and base of mirror(room 475 if you get it). Beds were fairly comfortable,but we couldn't have the air conditioning on at night because it was too noisy, as was the traffic outside, coaches arriving and leaving in the middle of the night would leave their engines running while unloading or picking up.Our towels were only changed once in the whole week.
The food was the biggest disappointment. There is only one food island and the choices are dismal. It is very difficult to put a nourishing meal together. The chops were always like leather and the fish full of bones. Generally one veg was on offer and sprouts seems to be the favourite. The choice of desserts was no better and the cheese and crackers was always just one type of cracker and one cheese. The breakfasts were the saving grace, no complaints there.
We were all inclusve, but the drinks were a joke. Beers are served in small(and I mean small) plastic beakers.For most men it would be 2 mouthfulls! The ice creams were in a padlocked fridge!! But what we found most disappointing was that there was no comfortable drinking lounge area.The only area with comfy seating was reception and this is not a drinking area. The bars are out by the pools
The rule state that no towels are to be put on loungers to reserve them, but this is completely ignored and by 8.30 all the pool side loungers are reserved. The staff do nothing about this.
We weren't thrilled with the location as we were behind a higher hotel, thus cutting out any sea view. They don't seem to have a low rise buiding policy in Tenerife, which spoils the resorts.
The hotel is clean and the staff are friendly, but to us very basic and we would not return and that is why I have rated it 2 star

Room Tip: the rooms above the entertainment lounge are probably best as they have the sun, the rest are in the...
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  • Stayed: November 2012, traveled as a couple
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5  Thank jeanansell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

This hotel was amazing, couldn't fault anything
There was always a great variety of food at meal times and desserts
We had a 2 bed apartment which was ideal for our needs.
The entertainment was good and Caroline was amazing extremely good organizer,loved her
We played archery, shot gun even water polo
Hotel was very clean and staff were always extremely helpful, nothing was a problem, when we asked for something it was in our room within minutes
Travel agents in hotel everyday, ready to book tours
We went on pirate ship to see dolphins, although many were sea sick, as there were big swells,most of us has a great time
Will go back to this complex within a heart beat

Room Tip: Do not get a room overlooking pool on ground floor, very noisy when playing pool,and can be looked r...
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  • Stayed: November 2012, traveled with friends
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2  Thank Sydnee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

hi after reading some of the reviews i was a concerned, i was traveling on my own. my room was spotless and on the ground floor , just outside was the pool the quite one which i would recomend. I met lots of lovely people from all over the UK and Norway.

Room Tip: room 189in the quite area
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  • Stayed: November 2012, traveled solo
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1  Thank christine k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

I booked this holiday through Thomas Cook. I was advised that the resort was 3 star with air con and in a lovely area so I booked and paid with confidence - not knowing how much disappointment was to follow. The Thomas Cook flight on the way out was delayed by 4 hours. When we arrived the hotel was only a 2star, not 3! It was midnight and so went straight to our room - we were greeted by a young couple in the hallway who advised how they had the worst holiday and couldn't wait to leave this hotel and return home in the morning - not a good start! As soon as i walked through the door of our room there were huge cockroaches running around, the bathroom was filthy and there was no air con. we complained and the hotel staff gave us keys to another room. Each time we went to a new room we were faced with the same cockroach problem. by this time it was 2am so we settled for the fourth room we were given. The hotel staff and Thomas Cook rep wouldn't do anything to help us so we literally had to use cockroach killer for the rest of the week just to try and keep them at bay, but it ruined our stay and stopped us from sleeping as we were so paranoid! the condition of the room itself was terrible, we had ants/bugs on surfaces, the bed linen was stained, the furniture was grubby and falling apart and the bathrooms were so dirty - the mirror was covered in toothpaste splatters and a squashed cockroach remained on the wall for our entire stay as no-one cleaned it! The TV in our room worked but you had to pay extra for a remote control. we paid for all inclusive which was a mistake as the food was terrible and we ended up eating out several times - if you wanted a drink it was all served in plastic cups, even the coffee! you could get snacks during the day but this was very basic food like hotdogs. On the other hand the breakfast was OK and we ate this a few times. One of the pools was known as the "Noisy pool" as there was loud music pumping out all day and night, so we stuck to the quiet pool instead. In order to get a sunbed you would have to use the hotel queuing system, starting at 7am! At the weekend the local spanish people take over the entire pool area and are really noisy. By the end of the week i couldn't wait to get home but our flight was again delayed by 5hours! The local area and the beach was lovely but i would not recommend this hotel anyone. I have been abroad many times before but i have never experienced anything like this. Thomas cook are still promoting this hotel so be careful. Do not stay here.....unless you like being ripped off and enjoy sleeping in squalor!

Room Tip: Book somewhere else
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  • Stayed: September 2012, traveled as a couple
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6  Thank NaiTay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Globales Tamaimo Tropical

Address: Calle La Hondura S/N | Los Gigantes, 38683 Puerto de Santiago, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de Santiago
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Puerto de Santiago
Price Range: $55 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Globales Tamaimo Tropical 3*
Number of rooms: 372
Official Description (provided by the hotel):
Hotel description The Globales Tamaimo Tropical Hotel is made up of 372 comfortable apartments and is located in Puerto Santiago in Tenerife between Los Gigantes and the lovely beach known of Playa de la Arena. At the Globales Tamaimo Tropical Hotel there is a variety of accommodation to choose from such as comfortable studio apartments, large one-bedroom apartments or two-bedroom apartments - ideal for family holidays. Within the holiday complex there are spacious and peaceful solariums with free sun-lounger service for you to relax in or you can take a refreshing dip in one of the 5 swimming pools (2 adult, 2 kids and 1 heated). For an unforgettable holiday in the sun, entertainment is available for both adults and children from 11:00am to 11:00pm when the disco bar comes to life with with professional night shows. ... more   less 
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Also Known As:
Globales Aparthotel Tamaimo Tropical Hotel Puerto De Santiago
Aparthotel Tamaimo Tropical Hotel
Tamaimo Tropical Tenerife
Aparthotel Tenerife Tropical
Tamaimo Tenerife
Globales Tamaimo Tropical Tenerife/Puerto De Santiago

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