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Reviewed April 14, 2019

As a hotel they try very hard, mostly its a relaxing atmosphere, the rooms are good, there is building work going on but you cant hear it, unless you sit right next to it.
the poolside entertainment team are a bit of a nuisance if you want a quite read, especially when they turn their music on and the hotel have their poolside music on , both playing different tunes ...
the pool restaurant has a birds and flies problem and the inside main restaurant has a flies problem as well on the food.
overall its a good hotel, would i stay again ? yes i would.

Room tip: go for the adult rate then you get a high room with a nice view and all the extras you used to get 10 years ago in the rate...
Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Be Live Hotels
Thank Terry s S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperience T, Director de Relaciones Públicas at Be Live Experience Playa La Arena, responded to this reviewResponded April 14, 2019

Dear Terry,
First of all, we would like to thank you for sharing with us us your comments about your stay at our Be Live Experience Playa la Arena hotel. We firmly believe that our guest's satisfaction and the quality of service that we strive for may only be reached by listening to our customers suggestions and comments.

We love to know you appreciate the effort our team does to make enjoy our guests their holiday.

We feel sorry to read you did not find enough calm on the pool area. We have two pools, the main one where have placed the activities and the second one, more focus for adults who want to relax. Nevertheless, we thank you for bring this matter to our attention in order to look for a better solution. We take note about your comment about the restaurants in order to solve the issue as fast as possible.

Once again, we thank you for your valuable opinion that will help us to improve our hotel service every day. Your satisfaction is our commitment. We hope to welcome you again in Hotel Be Live Playa La Arena in the near future.

Kind regards,
Guest Experience Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2019

Pleasant Hotel clean and comfortable, helpful staff and management especially the restaurant team. We spent 10 days here late March with lovely hot sunshine most of the time. Very strict rules on the beach close by........NO ball games NO water sports NO animals NO smoking and No swimming when the red flag is flying, you will need to pay if you need the toilet . 1 umbrella 2 sunbeds about 9uros on soft black sand.

Date of stay: March 2019
Thank jandrlanning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperience T, Director de Relaciones Públicas at Be Live Experience Playa La Arena, responded to this reviewResponded April 10, 2019

Dear Guest,
First of all, we would like to thank you for sharing with us and all TripAdvisor users your comments about your recent stay at our hotel. We firmly believe that our guest's satisfaction and the quality of service that we strive for may only be reached by listening to our customers suggestions and comments.

We are delighted to know the services and the facilities of our hotel met your expectations, as well as that our staff was always friendly and helpful.

Once again we thank you for your valuable opinion that will help us to improve our hotel service every day. Your satisfaction is our commitment. We hope to welcome you again in Hotel Be Live Playa La Arena in the near future.

Kind regards,
Guest Experience Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2019 via mobile

We were concerned about staying here after reading some of the negative reviews about the sickness bug however we were pleasantly surprised and did not get sick. We saw one person throwing up in a bin but no other signs of sickness.

We had a standard room which we were really happy with and had a side view of the sea which was lovely. Only comment on the room would be the shower did go hot and cold.

We thought the food was great. We love fish so really enjoyed having fresh fish every day. There was loads of choice and everything was cooked to a good standard. The only night we didn’t enjoy was the Chinese night, everything was far too salty. We ate a Mylos the a la carte restaurant and thought the food was incredible. The tapas bar was nice for a pre dinner snack however it is just bread with toppings rather than tapas.

The hotel grounds and pool were great and very clean! We preferred the quieter pool. The staff were all really friendly and helpful. There was plenty to do. We did the crazy golf and used the gym every day and I attended a spin class. The construction work wasn’t intrusive, we barley heard it.

The area itself is quiet however there are enough bars/restaurants/shops close by and you can get the bus to nearby towns. We visited Alcalá for the Monday market and took advantage of the dolphin boat trip the hotel provided as compensation for the building works, which we enjoyed. We did visit the beach once, it is small and volcanic and the sea was a little too rough to swim in so if you’re looking for white sandy beaches this is probably not the best place to go.

We had a standard package rather than the adult club package, looking at what that package included (nicer room/separate area in the dining room/around the pool) we didn’t think it would have improved our experience for an additional 50 euros a day so maybe save the money and spend it some trips instead?

We had a great holiday and would recommend and definitely return.

Date of stay: April 2019
Trip type: Traveled as a couple
5  Thank Harriet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperience T, Director de Relaciones Públicas at Be Live Experience Playa La Arena, responded to this reviewResponded April 9, 2019

Dear Harriet,
First of all, we would like to thank you for sharing with us and all TripAdvisor users your comments about your recent stay at our hotel. We firmly believe that our guest's satisfaction and the quality of service that we strive for may only be reached by listening to our customers suggestions and comments.

It is a pleasure to read you enjoyed our gastronomic offer and could experiment the quality and variety of food we offer, we love to know you really appreciated the fresh fish. Moreover, knowing that our guests liked all the food prepared for our three restaurants is great new for us. We take note of your comment about the Chinese night, in order to improve our guests stay.

We appreciate your kind words and are very pleased to receive your positive feedback and comments.

Once again, we thank you for your valuable opinion that will help us to improve our hotel service every day. Your satisfaction is our commitment. We hope to welcome you again in Hotel Be Live Playa La Arena in the near future.

Kind regards,
Guest Experience Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2019

Fantastic hotel, staff fab cleanliness spot on. Quite part of the town but not too far away from pubs and clubs. Only thing I would comment on is lack of toilets near the pool area. But apart from that that's all to comment on

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Be Live Hotels
Thank pippy12493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperience T, Director de Relaciones Públicas at Be Live Experience Playa La Arena, responded to this reviewResponded April 7, 2019

Dear Guest,

Thank you for telling all TripAdvisor users about your great holiday in our hotel Be Live Playa la Arena.

We cannot thank you enough for your positive evaluation about your recent experience with us; it really makes us happy to acknowledge that another guest was satisfied with our service.

Once more we thank you for sharing your experience with us and look forward to seeing you again soon. We would be very pleased to welcome you again at Be Live Experience Playa la Arena in a near future.

Kind Regards,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2019

Just returned from a week at this Hotel, can’t fault it spotlessly clean. Was worried about the bug but on arrival asked Tui Rep and he confirmed no more cases had been reported for the last week or so. People still not sanitising their hands though which is no fault of theHotels.

Plenty of sun beds no need to rush in the mornings.

Only downside for me personally was the food as I am not a fish eater and found the meat being cooked was either very dry or sometimes not cooked enough.just my personal opinion.

Would definitely return to this hotel next year, the room we had was superior pool and sea view which was spacious.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank bemitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestExperience T, Director de Relaciones Públicas at Be Live Experience Playa La Arena, responded to this reviewResponded April 7, 2019

Dear Mitchell,

First of all, thank you for your comment and confidence in our hotel Be Live Experience Playa la Arena.

It is a pleasure to read that you have enjoyed our installations. We are glad to know that you had a pleasant stay with us.

According to your comments about food choice, we feel very sorry that the variety of food was not to your liking. We inform you that we comply strictly with the menu wheel that we have established and offer daily service lunch and dinner range of products for all kinds of nationalities, such as raw vegetables, appetisers, meats, fish, vegetables, fruits and desserts, as well as cooking.
Moreover, our hotel has three different restaurants where you can enjoy a wide range of products. Our restaurant a la carte Mylos where you can enjoy Mediterranean food, our restaurant La Taberna where typical Spanish tapas are provided to our guests and our main restaurant where all the nights you can find different thematic.

On the other hand, we would like to thank you for your remarks about our housekeeping staff. Our team works daily very hard trying to satisfied all our customers. For this reason, we feel really proud of your comments and to let us know that the works of our employees are being appreciated.

We hope to have the opportunity to welcome you back during your next visit to Tenerife and are determined to exceed your expectations.

Best regards,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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