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“Food bad and will put me off returning.”

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Be Live Experience Playa La Arena
Certificate of Excellence
wigan
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Food bad and will put me off returning.”
Reviewed April 17, 2013 via mobile

This is my third visit to this hotel and probably my last.
The food is shocking it is repetitive and unless you are prepared to eat a carved up giant beast on show every night, you will end up filling up on rubbish.
Salads were ok which is what I normally eat but didn't have the usual little fish to go with it.
My dad had to fill up on chips and nuggets one night and that sums it all up really. We ate out of an evening twice which I love to do but defeats the AI option.
They have theme nights but only change one or two dishes. I have stayed in many hotels throughout the world and this food is very bad. Omelettes at breakfast the best thing.
The wine is undrinkable, normal sangria larger, spirits on offer.
The staffs attitudes have improved slightly, but still make you feel like you are asking for free drinks, restaurant staff were great.
This hotel has a French centred animation team who only approach the French who strangely have red wristbands different to everyone else.
The evening entertainment needs looking at, the hotel needs to spend more money on outside acts because watching the animation team put different colours of clothes on and dancing around for an hour calling it "Around the World" show isn't my idea of an evening show, not their fault though.
The hotel is clean, rooms and corridors need a refurb, it is a big shame really as this hotel is good for all ages and could be excellent.
Water slide is good but should be open longer when it's busy and sunny.
Impressive reception and back entrance, with cascading waterfall.
Maid was lovely and helped with our ant problem, lovely view from room, pay for sea view it is worth it.
This hotel has the facilities to be 5 star but I am afraid it's slipped to a 3 star.
My last and final moan is, inflatables in the pool, different lifeguards have different rules, if the rule is no inflatables do not sell them in the hotel shop then, another lifeguard stopped us using it when the aqua aerobics was on which is fine by me it's manners.
The poolside snack bar was good, food ok, Eva the two Isabels are lovely, they get to know ur drinks and have them ready.

  • Stayed April 2013
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Helpful?
1 Thank lissy1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 17, 2013

Just returned from a one week stay with my family including and our two 6 & 8 year olds. It wasn't the worse week but far from the best and wouldn't be returning. Good points - 2 lovely pools, lots of sunbeds, good entertainment in the day, waterslide for the kids, kids club and activities, decent breakfast, weather was amazing for mid April. Bad points - terribly uncomfortable beds (could hear and feel springs pinging and moving every time we moved), breakfast was ok, best thing was the freshly cooked omelettes, variety of English and continental food but everything is swimming in oil, the bacon streaky and turkey were literally bathing in the stuff. You can upgrade to premium spirits for €6 aday but didn't bother as I drink wine. The wine out of the tap believe or not was ok and tasted similar to vina sol, the wine in the restaurant was decent and drinkable but they served different wine in the bar where the entertainment was in the evening and it honestly tasted so bad and smelt like "sick" in a glass, the piano bar was no better and smelt like "feet" in a glass. I'm not asking for top notch but something similar to Pinot Grigio or Vino Sol would be nice but the wine in the bar was undrinkable and despite me asking why the bar couldn't serve the same wine as restaurant the shirty barman argued with me and said not possible. Some staff are friendly and nice but 2 or 3 had terrible attitudes, when my husband asked the waitress for the salt and pepper back so I could use it, as she swiped it off the table as she walked past she looked at him with daggers, slapped it back on the table gave us both a dirty look and walked off. The restaurant would have a theme everynight - basically changing one dish paella for Spanish (despite them cooking that everynight) hamburgers for American night which were half decent, oriental night was the worse which they served the worse and most disgusting looking and tasting sushi I have ever seen. We visited Siam Park (the water park which was brilliant) and the food was better there than at the hotel. Also no inflatable kids toys in the kids pool, I can understand it if there was only one pool, as there where two pools and one for a quiet pool/ for adults, why couldn't the kids be allowed inflatable toys in their pool. If you are used to open coil beds and greasy food then you will like it, if you're not find another hotel.

  • Stayed April 2013, traveled with family
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Helpful?
1 Thank misskh75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertford, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 14, 2013

My first all inclusive stay anywhere - it was ok, the food was plentyfull and tasty, this is not a goutmet experience but a large hotel catering three times a day for 700/800 plus guests. i got into though and enjoyed the three hourly buffet sittings where i could help myself to as little or as much as i needed. it was great for my son who made several friends his age, he could help himself to food and drinks whenever he wanted to allowing me to unwind by the pool and read my book. the pool was lovely and there were always enough sun loungers and i never felt cramped in or overcrowded. the room was clean a little dated but more than adaquate. it was lovely and quite there at night no late night disco music spoiling the sound of the waves just over the road, i slept very well the entire time.

Would i go again, not sure, it is such a lazY holiday and easy to do nothing but eat and drink which sounds good but can be a bit boring. kids liked it though and i didnt have to do a thing.

Also on the way back our bus to the airport stopped at several other hotels for pick ups and i have to say our hotel was by far a much superior looking hotel in everway.

the weather was superb

Room Tip: my room was facing away from the pool, not as good a view but pleasant enough and lovely and quiet a...
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  • Stayed April 2013, traveled with family
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Helpful?
1 Thank Alana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 12, 2013

we stayed at the be live play may 2012 we had two weeks in this beautiful hotel accommodation was spacious and clean we had a beautiful sea view, pool area and pool very clean plenty sunbeds, food was very good and a good variety, nice beach just across the road obviously volcanic sand small amount of shops in the village, could be a little to quiet for some people would say not good for children as was not allowed to go in pool with inflatables drinks was fine staff very polite and helpful overall we had a fantastic holiday and would reccommend this hotel if you want a quiet and chilled holiday entertainment could have been better but not to be put off !!

  • Stayed May 2012, traveled as a couple
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2 Thank graham2651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
1 review
Reviewed April 11, 2013

I was with a family friendly hotel is good and beautiful, but beware of dealers by someone selling a hotel! as I paid card I bought souvenirs. when we come home the money began to disappear after 100 pound.after month gone 400pound. went to the bank that this is fraud! Be very careful not buy the card

  • Stayed February 2013, traveled with family
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Helpful?
Thank lunatikute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2013 via mobile

The reception staff in this hotel have a manjana attitude throughout- you are in for a long wait, competing with the 900+ guest also staying here. The hotel is like a maze- endless corridors to play hide and seek in. If you are lucky enough you might get free nightly entertainment by Aso parents letting their kids screem well into the early hours of the morning as the rooms are far from soundproof. All inclusive food is repetitive and and bland and wine is fairly undrinkable. For the rest the gardens are lovely but no inflatables allowed in swimming pools even though sold at hotel shops.

  • Stayed April 2013
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Helpful?
1 Thank rebecca1234566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coleraine
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2013

My friend and I decided to have a winter break to Be Live Playa La Arena and we were certainly not dissapointed! Stayed at this beautiful hotel 12-19th March and could have stayed for another 3 weeks it was so relaxing it felt like paradise! We are in our early forties and enjoyed our time there immensely! Reception check was completed in only a few minutes. Our room overlooked the pool area and was very spacious. Separate shower, plenty of wardrobe space and drawers etc,Beds very comfy indeed and air conditioning was excellent. towels changed nearly every day. What can I say about the food Amazing!. Haved stayed in many hotels over the years but Playa La Arena would beat them any day. They had for example Roast turkey, pork or beef. Mexican night chinese night and a fabulous selection of cheeses and desserts to suit any pallet and we couldn't wait to order our "Uno Sangria Grande!" every night with our meal. The waiters bar staff were so friendly in the hotel and the chefs and gardeners do an amazing job and are well turned out and spotlessly clean. The hotel and gardens are kept immacutely. It is lovely to go to a hotel where a dress code is strictly applied- trousers and shirt must be worn for evening meals. The people who go to this hotel are repeat customers and know they will have a relaxing break when they come here. The evening entertainment is very good but we preferred to sit and listen to the pianists who played every night and relax after a hard days sunbathing listening to the birds singing with the noise of the water in the backgroung from the hotel waterfalls. I cant wait to go back in June. Muchas gracias! Hasta luego Mrs A Reid

Room Tip: Pool view is lovely
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  • Stayed March 2013, traveled with friends
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Helpful?
2 Thank avrilr57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Be Live Experience Playa La Arena

Property: Be Live Experience Playa La Arena
Address: Calle Lajial, 4, 38683 Puerto de Santiago, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de Santiago
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Puerto de Santiago
#3 Family Hotel in Puerto de Santiago
#3 Luxury Hotel in Puerto de Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Be Live Experience Playa La Arena 4*
Number of rooms: 432
Official Description (provided by the hotel):
The Be Live Experience Playa La Arena is a complete family resort in Puerto Santiago, Tenerife. The hotel, located by an exotic beach with black volcanic sand, offers all the facilities you need for a perfect holiday at the Costa de Santiago del Teide. At the Be Live Experience Playa La Arena you will be able to enjoy the quietness and the lovely atmosphere of Puerto Santiago: nature, gastronomy, sports, beach and sun all year round. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Be Live Playa La Arena Hotel Puerto De Santiago
Spring Hotel Santiago Del Teide
Be Live Experience Playa La Arena Tenerife/Puerto De Santiago

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