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Reviews (4,990)
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2,253 - 2,258 of 4,990 reviews
Reviewed October 3, 2012

Stayed 2 weeks late September, My partner and I had a room at the back with aview of the cliffs and Sea, so glad as we were not disturbed through the night by ignorant people hauling sunbeds around Comments made suggest the hotel is responsible for enforcing the no reservation rule The staff work long hours 6am to midnight thhey could not expected to get up at four thirty to explain the rule they have printed all over the pool area, on your welcome sheet and in your reps books Its a bit like saying I'm not responsible for speeding as the car allows me to do more than the limit on the road. They can not stop people being greedy. We always got beds on the higher terraces when we requred one, these were more secluded than next to the pool, Food was great as previously described , why go on holiday if you only want english type food, I was pleasantly surprised by some of the foods on offer. The staff were always polite and civil and sometimes it seemed they have a better relationsip with the spanish speaking guests, the spanish are flamboyant and expressive speakers and the conversations were probably related to food, football and the weather just as we do in england. Would definitely go back to tenerife probaly not all inclusive again as we enjoyed getting out and about and found supermarkets easiliy accessible and eating out reasonable for just 2. thanks playa del arena for a great holiday

Room Tip: top floor rooms have amazing views, ours was facing the street and resdential appartments very quiet
  • Stayed: September 2012, traveled as a couple
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2  Thank elizabethcarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

We (me, wife and two children 11 & 9) went in October half-term 2010 and had a very enjoyable time. The room was plenty big enough for the four of us but we looked out to the side of the hotel so the view wasn't perfect. Good sized balcony for drying pool stuff.
The pool area was crowded and you needed to get up early to bag a sunbed, not normally our thing, but everyone was doing it!
Food was very good with a different theme every night and plenty to eat.
As usual the entertainment was a bit dire but the kids liked it and they met lots of friends.

  • Stayed: November 2011, traveled with family
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1  Thank HomerJayLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

My husband & I did a late booking to this hotel so we didnt have any idea what to expect.We arrived at the hotel 9.45pm and went to the reception who told us to put our cases into the luggge room and to go and get our meal before they stopped serving at 10pm which we thought was very good of them. There was another couple there also and when we got talking she said you will love this hotel as she stays here alot, then she told us she was a singer and travelled all over the world, her name was Jacky Graham.
When we went to our room (592) we were very pleased with it and had no complaints. We overlooked the pool and the sea and could see La Gomera in the distance. They even have canopies above all the balconies which you can pull out and adjust to keep the sun of you.
The room had a large queen size bed and plenty of wardrobe space and a small fridge to keep drinks cool, when you wanted bottles of water you just asked at the bar for them. The bathroom was very nice with a bath one end and a shower cubicle at the other side which was very powerful. Everyday you were given clean towels and there was shampoo machines on the wall in the shower and also on the bath wall plus complimentary soap, shampoo, shower cap, sewing kit etc.
The tv was good as you could get all the stations i.e. BBC1 BBC 2 ITV SKY News CBBs and BBC3 which we have never had before, you usually only get BBC world news.
There are 2 pools the first one is for families & children and the 2nd one for adults and we never had any problem getting a sunbed, maybe July and August may be harder when you have a lot of families there. You have to pay 12 euros each at reception for a towel but you get it back when you leave.
We could not fault the food in the restaurant, at breakfast you could get everything you could want, omeletts, fried eggs, scrambled eggs, beans, tomatoes,, hash browns, bacon etc, any amount of pots of youghat, porridge, cold meats, cheese, fruit etc. Take your own tea bags if you like your own brand but the coffee machine was fine and always hot. Breakfast and lunch time you just found your own table but at evening time you were taken to a table by a waiter/waitress who would get you what you wanted i,e, rose red or white wine, cava, beer, bottled water, soft drinks etc. Lunch time was fine but at evening men had to have a long pair of trousers as even with 3/4 length you were turned away. People on reviews say the food is repetative but when you are catering for so many nationalities it must be very hard but we never found a problem as thee was always something to eat and you were hard pushed to starve and we never found the food to be cold. I would like someone to name me a hotel that isnt repetative when you go for 2 weeks in a 4 star hotel.
In all you never could complain about getting drinks by the pool as there were slush machines, beer on tap, soft drinks etc but if you wanted wine or alcohol or coffee you went to the bar and you could get as many as you wanted.
The main piano bar was nice but could get a little boring hearing the same music every night possibly if they had a singer aswell it would be better, this bar served until midnight. The music b ar was ok but it only started the entertainment at 10pm so if you went in early for your meal you had a long wait and the shows they put on are magic shows, beatles, abba, parrot shows etc but they never went on for long 40 mins ar most. One fault in there was they never had enough glasses to go around and you ended up with plastic cups which for a 4 star hotel wasnt very good.
Overall the hotel was lovely staff were very nice, reception staff couldnt do enough for you, your room was always clean and the hotel well looked after as it is a large hotel and very spacious. But for us it was too hilly and not a lot around you to see, you could take the lift down to street level but there wasnt a lot to do and see, i.e. a few shops and restaurants and a couple of irish bars if you like walking.
We thoroughly enjoyed our 2 weeks at this hotel and had a chilling time and met some lovely people some of them have stayed there 6/7 times so it cant be all that bad and the weather was lovely and hot every day we were there.

Room Tip: A pool view and sea view is good and we recommend 5th floor as you can see everything
  • Stayed: September 2012, traveled as a couple
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8  Thank liverpooltequilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

Just arrived back from a week at this hotel. AFTER reading others reviews we were quite worried of what we going to! But omg no problems here, the huge entrance was so beautiful and breathtaking. When we were allocated our rooms, they were next to each other (we booked two rooms) and the rooms were so spacious and cleaned daily. It was a fantastic surprise to discover that the adult pools were heated and maintained... as we took my granddaughter we spent most of the time by the children's pool which is situated underneath the pool slide. THERE WAS NO NEED TO RESERVE A SUNBED, which was a shock for us as every other holiday we'd been on we had to get up mega early to reserve a bed for the day.
The restaurant was amazing, huge and catered for a wide variety of travellers and had great and warm staff. We spent my granddaughter's birthday there so ordered a cake from the restaurant which was really special as well.

DO NOT believe all of the negative reviews you read on here - we are regular travellers to Tenerife and especially in the Costa Adeje/Puerto de Santiago areas and this was just great. It was comparable and in fact better than the Guayarmina Princess!!

Highly recommended! See you again in Feb!!!

The Reader family x

  • Stayed: September 2012, traveled with family
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3  Thank wickedbitchpmt2001uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2012

We went to this hotel for my husband & brother-in-laws 65th birthday's we booked a superior room & drinks package. When we got there the reception staff were lovely Maria, Roberto & Carlos (manager) could not have been more helpful and we were given a room that had one front door with two separate rooms & bathrooms and a shared balcony/ terrace the views were super. The hotel was very clean & the 2 pools area was the same, there was a nice ambiance at this hotel it catered for everyone we met some nice people from Holland, Germany,Russia,England etc... The food was very good and the restaurant staff were very nice they love it when you try to talk a little Spanish we enjoyed making friends with them especially Cecilia she always has a smile. In the piano bar the atmosphere is relaxed and the bar staff are helpful you can get your bottled water to take to your room before you retire for the evening, The restaurant by the pool is good you can get food all day, beer is on the pump( help yourself) and at the bar you can get assorted spirits etc, you can get soft drinks slushies & ice cream. If you are not happy about something you will get far more sorted out by talking to the staff & not going at them like a bull at a gate which we witnessed especially round the pool,usually parents who didnt like the pools health & safety rules. We had a super holiday and would recommend this hotel to anyone, this hotel is beautiful it could do with little tlc but these are minor issue's . The Birthday boys had a really nice week to remember and this hotel & its staff made this possible so thnk you to all of you.

  • Stayed: September 2012, traveled as a couple
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Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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