This was our second year at the HV, and this time we went for 2 weeks instead of the 1 week last year. I thoroughly enjoyed it last year, and gave a 5* review on here. This time however it is slightly different. The location, hotel, cleanliness, staff etc is still superb.
My groans from this visit are as follows:
Food was 9 times out of 10 near cold. I had to use the microwave loads of times to get a hot meal.
The entertainment clashed. What I mean is that last year, all the shows were in the main hall, and followed one another, so you could stay in there for 4 hours of solid very good entertainment. This year, there are 2 venues to watch the entertainment. The i5Live kids stage is outside, with its own shack style bar. The Luabay (Spanish) entertainment was in the main hall. Due to the close proximity of the 2 venues, it became difficult to hear individual shows. The i5Live stage in my opinion should have been placed up near the snack bar at the top of the complex, and not adjacent to the main building.
Kids were constantly playing football in a very busy area just outside the main hall. Waiters had to dodge them whilst carrying drinks, my wife whilst sat watching a show was hit full in the face by a ball, and i was hit on several occasions. Only upon speaking to one of the reps (Nicola) did anything get done, and the kids sent packing. Before any judgment on myself is made, I understand that this is a family resort, and there are kids. The issue I have, is that not 50 metres from where these kids were playing, is a floodlit 5 a side pitch. No need as far as I am concerned.
Sunbeds were being reserved at midnight (no, I am not joking. People were heading back to rooms after night time entertainment, and fetching towels in order to reserve sunbeds). This is a problem which has got worse since last year, even though there are signs everywhere saying no reserving beds, and obviously a large number of extra sunbeds as opposed to last year.
I was getting up at 0730hrs in order to get sunbeds in any position. By 0800hrs they were all gone.
The hotel was completely full when we went, British, Spanish, Russians, French, German and another few accents I could not recognise. It was all brits last year, and everything was in English. Spanish and German messages accross the tannoys got slightly annoying, as not every message was translated into English, so guess work was the way forward. These were generally to do with the Luabay Entertainment team, who as nice as they are, are about as unprofessional as you could imagine when it came to the kids song and dances during the day.
As other reviews state, the locals are allowed to enter the complex at the weekend. Twice in one day, a young local girl decided it would be amusing to defecate in the pool. The pools were immediately shut for 1 hour, the offending item removed, and the pool filtered. The previous reviews on here state that items were going missing when the locals came in. iPads, phones and towels were all stolen in the weekends we were there, so keep an eye on your belongings.
The excursions were good, not as comprehensive as last year, but good none the less. We went to Siam park which was superb, but the timings of the coach to and from the hotel meant that after getting through the entrance, finding lockers, getting changed and ready to explore, you only had 4 and a half hours there, which when busy is enough for about 4 or 5 rides. I wanted to get on the Tower of Power but there was a 90 minute wait. The Lazy river was far too busy, and felt like the M25 in rush hour. Too hot and far too busy. They need to limit the number of people they allow in at any one tim to ensure freedom of choice.
Around the pool, they obviously have a problem with either algae or worn out paving slabs, as several places which are constantly wet from either showers or the pool, were extremely slippery. Whether wearing shoes or going barefoot, I lost footing on several occasions. One of these areas is at the pool bar. Spilt drinks everywhere, and several First Aid cases in the 2 weeks we stayed.
This review makes the place sound awful, which it really isn't, but I tried to be as honest as possible. In summary, I will not be going back for a 3rd visit to the HV. The place is superb, but they need to decide which nationality takes priority. I can see First Choice moving out in the near future if the hotel management dont take action.
I hope this review gives you a good idea of the place, and that it is useful to you.
Thanks for reading, Matt
- Also Known As:
- Holiday Village Tenerife Hotel Puerto De Santiago
- Holiday Village Tenerife Puerto De Santiago