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“Good Experience.”

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Be Live Family Costa los Gigantes
Certificate of Excellence
Cambridge
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good Experience.”
Reviewed February 3, 2014

Visited in January 2014 and was feeling a little worried given some of the previous comments. Booked with Thomson and we had bedroom and seperate sitting room. Room spotlessly cleaned everyday of our stay. Pools also very clean. Restaurants serve a huge array of food and it would be possible to find something for even the fussiest of eaters. We had no issue with 'cold' food during our stay. I would have to agree that the beds are somewhat 'firm'. Entertainment is the usual fare for this type of holiday ranging from outside acts (The Beatles Tribute Group was very good) to the in-house entertainment team which can be a bit hit and miss although they did an excellent job in the early evening for the younger guests. Hotel staff all very polite and helpful. Puerto Santiago itself is a rather tired little backwater and some of the staff in the local shops were overbearing and rude. The area is a great base for getting out and seeing the countryside and I would absolutely recommend the evening trip to Teide for the star gazing. Excellent value for money and great fun!

  • Stayed January 2014, traveled with friends
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Helpful?
Thank CambridgeGadabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Bristol
Level 6 Contributor
141 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed February 2, 2014

We first visited in Aug 2010 and had a great two week holiday. We have struggled since to find a similar sized hotel with a nice mix of nationalities, reasonable food selection, and good location, so we are thinking of going back, something we never do, life too short, world too big etc.

  • Stayed August 2013, traveled with family
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Helpful?
Thank Homer069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 2, 2014

This was our second stay at this hotel, the accomodation, restaurants and overall appearance of the hotel are excellent. The rooms are spotlessly cleaned everyday, the restaurants and food are fantastic as are all the staff throughout the hotel they are polite, friendly and helpful.

A couple of minor complaints would be the evening entertainment is pretty poor with average acts which I will quickly forget. Also, the hotel now offers free wifi, which doesn't really work anywhere out with the main bar areas. It does not work at any of the pool areas and even in the bar and reception areas it is terribly slow and always disconnects. It little investment in these areas would make all difference.

Overall though, we had great time at the Luabay and will probably return in future.

Room Tip: We were staying in the H block, which is a quite far away from everything, so if you want peace and...
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  • Stayed January 2014, traveled as a couple
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Helpful?
Thank Colin856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2014

Lovely place that was spoiled by smoking by poolsides and near open bars

Very clean and good food but not perfect this hotel could be better by making some simple changes

Not good if your an asthmatic this hotel should have smoking areas and blocks to avoid this disappointment

  • Stayed January 2014
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank kingreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottinghamshire, United Kingdom
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 31, 2014 via mobile

Having read some poor reviews about this hotel we were delighted by what we found. On arrival for our week's holiday in a suite with limited sea view we inquired at reception about the cost of the premium drink upgrade. We were told that there would be no charge if we took a double room with full sea view plus we would have as many a la carte meals as we wished, fresh fruit and other benefits. We viewed the room and we were very happy as we were quite close to the centre in a high quiet room.
The food on the whole was very good and varied. The cold food complaints didn't affect us as we always tour the buffet before deciding then grab a hot plate from the dispenser before loading the plate.
It's a big complex and has many activities to suite most tastes. There are plenty of sun beds around both pools.
It costs about 4 euros to get to Los Gigantes or if you are active you can walk.
The staff are friendly, helpful and efficient. The hotel is clean and the weather was great - what more can you ask for? A bonus is the choice of British TV channels.
We will return!



Stayed January 2014, traveled as a couple
Helpful?
3 Thank Bejay3011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dumfries, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 31, 2014

Visited this hotel in hotel in Jan2014 and at this point it was supposed to be the Luabay Costa los Gigantes Hotel, not a holiday village! Big mistake, despite being middle of term time at school, the hotel was geared for children and was occupied by families, not what you would expect, quite frankly, most of the clients would snub their noses at Butlins holidays------- but that is what you get at this establishment, the company running this property and its sister hotel, Hotel Playa Arena have completely ruined the ambience and reputation that these hotels had when operated by" Spring Hotels." The food is usually bland and cold definitely not four star quality. The hotel is beautiful with fantastic views(depending on room allocation). Quite honestly the hotel is punching below its weight. The service from staff is good most of them are used to working at far greater levels of service than the current operators are offering patrons. It is a total shame " Spring Hotels " are not operating these establishments any more! Parents should be aware that despite everything being themed for children, this building was never designed for such use, put a tracker on your children, there are many walkways and underground passage ways for small children to explore and find themselves lost! Adult entertainment is poor but there are many good spots in the area providing top quality entertainment. Upgrade to splendid service for a better experience but make sure you are get the upgraded room.

Room Tip: This hotel is used as dual purpose, during the summer it is known as the holiday village during wint...
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  • Stayed January 2014, traveled as a couple
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Helpful?
Thank elizabeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newquay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 30, 2014

After reading some of the bad reviews about this hotel, i was a little worried. But it was a great hotel, very clean, the pools were clean and the food was good, although i admit it was sometimes a little cold but i think this is only because there is so much to choose from and by the time you sit to eat it, it had cooled a little. I would definately recommend this hotel and we'd certainly go back. Don't be put off by the bad feedback!!

Room Tip: We stayed in F block, it was nice and quiet, very spacious and great view of the sea.
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  • Stayed January 2014, traveled as a couple
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Helpful?
2 Thank mandy196968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Be Live Family Costa los Gigantes

Property: Be Live Family Costa los Gigantes
Address: Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain (Formerly Luabay Costa Los Gigantes)
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de Santiago
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto de Santiago
#1 Family Hotel in Puerto de Santiago
#2 Luxury Hotel in Puerto de Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Be Live Family Costa los Gigantes 4*
Number of rooms: 518
Official Description (provided by the hotel):
Be Live Family Costa Los Gigantes has been designed down to the smallest detail for familes and couples wishing to spend their holidays in an incomparable location, enjoying our excellent facilities to the full. Superbly located in Tenerife South, it enjoys spectacular views over to the island of La Gomera and the Lod Gigantes cliff. 500 Meters away from Plaua La Arena beach. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Luabay Costa Los Gigantes Hotel Puerto De Santiago
Costa Los Gigantes Hotel
Be Live Family Costa Los Gigantes Tenerife/Puerto De Santiago

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