Where to start. Don't think hotel, think resort, with palm trees, pools, food, drink and activities. Main reception building is at the top in the middle of the resort, which is built down the hill, but with lifts between the generously wide walkways (think cafe culture wide plus another 20 feet!) and yes you do get to sit outside in the sun with a glass of wine, or your meal, or to just read the paper, you won't get moved on, or pestered by a salesman or waiter.
The resort was absolutely fantastic and being all inclusive meant never having to worry about when or where to eat. The food is varied, not traditionally English, hot fish and chicken dishes available at the buffet (many, many cold dishes too) and steaks, pork and fish cooked in front of you at the grill at the rear of the restaurant. It could feel a bit like a canteen because it is soo huge, but the sun and resort soon make you relax past that. There was a specific cheese selection (huge), a specific cold meats selection (also huge) a specific kids choice section (fish fingers, chips, beans and their own style of hamburger). Food was regularly replaced, well before the dish was empty, and no scraping of left overs into the new food trays. At breakfast there was everything you could think of except lactose free milk, and thats just me being picky... Getting there at opening time for breakfast and lunch means that you get a table immediately, you may want to stagger your evening meal times as a lot of families will be bound by kids betimes and therefore a later evening meal will mean that you don't have to wait (we waited only once and it was for 5 to 10 minutes - not an issue and the entertainment team were outside chatting to us about our last place in their earlier dismal rifle shooting contest - they were wearing gold skin tight disco costumes so i feel we had the moral victory...)
There was more traditional "English" food at the snack bar by the pool, where you could get pizza, chips, hot dogs, fish n chips, calamari, and slush puppies. There are drinks machines dotted around the resort, so you can help yourself to tea, coffee, lemonade, fanta, coke (the real thing not fake) and the beer on tap is Amstel. Other than that you will need to go to the bar, where the drinks will still be free (full list is on the bar) but we had Bacardi and Coke and wine and it was all included.
Despite being and obviously family friendly resort - the entertainment team were continually running activities for the kids in one pools whilst a kids club was also downstairs and the supervised playground was fully open (it looked so good me and my partner wanted a go on the high ropes - its ok, we didn't do it...), - there were thankfully few tears and tantrums, but with so much entertainment, activity and the enteratinment team it shouldn't be a surprise.
The suite was a good sized bedroom, with telephone, plenty of wardrobes and hangers. The safe required a €10 deposit, you must keep the receipt and return it with the key or no refund. There was airconditioning, a control for the bedroom temperature and a telephone. The bathroom had a bath, an in bath shower, a toilet, sink and hairdryer (which worked fine on my very long hair - no need to bring yours from home). The living room was average sized, fine for 2 people but no more. It had a table, sofa which folded out into a comfortable double bed, with linen on it already. The balcony was small, but big enough to have a garden plastic table and 2 chairs. We were in block A in room 224, so had a stunning sea view, some view may be blocked by the blocks of apartments in front, but because you are in a resort, one step outside gives you the most beautiful view and i wouldn't be put off. The bedroom walls were very thin, you'll need to read into that...
The pools are freeform, there will be children in all of them, but the activities team use only one specifically to run their kids activities in, so that is where the clappng, shouting, cheering etc will be at certain hours of the day. We simply went to the other pool, by the snack bar and in peace and quiet soaked up the sun, ate too much, drank too much and loved every minute. Yes there were children there, yes it was lovely.
The hotels location isn't fantastic. if you want to go out and about you need to do an excursion or hire a car. If like us you want to drop on a sunbed and recharge, this will be heaven. Using the lifts and going out via the playground entrance/exit, you can walk to Los Gigantes, however, the small black beach will not be as good at the pool and the at times steep walk back will need some good calf muscles. Taxi's are available if you want to go further into Los Gigantes town, which is a medium to strenuous 30 walk away, and cost €3.50.
On resort there was rifle shooting, archery, tennis, high ropes, swimming, lots of aqua aerobic type excercise (but it was in a main pool so didn't fancy doing it in front of everyone).
Be aware, the indoor pool shown on the adverts is not the resorts own. There is an independent spa in the resort, which gives you a voucher for free entry for one day to use their facilities. Yes it was lovely, there was every type of massaging jet known to man, and fully equipped gym but after your voucher was used it was €22 per person per day if you wanted to go in. so NO indoor pool and NO gym. There was a jogging circuit and there were quite a few people who went jogging before it got too hot.
Also they provide pool towels which you can change every 2 days, these need a €15 deposit each, so you really need to have quite a few Euros at check in to cater for all the deposits. Again, you need to keep the receipts or no refund. Plenty of sunbeds, no issues with being able to find the perfect spot, completely safe, could leave beach towels on beds if popping for a snac, with no issues. Very friendly staff, all speak multiple languages.
Weather was between 21 and 27 for a 7 days from 13 January and there was only 1 cloudy day. January is apparently the best winter month to go. Shorts and t shirt for the day, smart casual for the night, and a good jacket as it did get chilly from around 6pm.
Once we found our feet with the (huge) layout of the resort and the restaurants, we soon settled into relaxation and wanting for nothing. Definitely going back.
- Official Description (provided by the hotel):
- Be Live Family Costa Los Gigantes has been designed down to the smallest detail for familes and couples wishing to spend their holidays in an incomparable location, enjoying our excellent facilities to the full. Superbly located in Tenerife South, it enjoys spectacular views over to the island of La Gomera and the Lod Gigantes cliff. 500 Meters away from Plaua La Arena beach. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more less
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- Also Known As:
- Luabay Costa Los Gigantes Hotel Puerto De Santiago
- Costa Los Gigantes Hotel
- Be Live Family Costa Los Gigantes Tenerife/Puerto De Santiago