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“Tranquil heaven for families and couples”

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Be Live Family Costa los Gigantes
Certificate of Excellence
Hayes, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Tranquil heaven for families and couples”
5 of 5 bubbles Reviewed January 28, 2013

Where to start. Don't think hotel, think resort, with palm trees, pools, food, drink and activities. Main reception building is at the top in the middle of the resort, which is built down the hill, but with lifts between the generously wide walkways (think cafe culture wide plus another 20 feet!) and yes you do get to sit outside in the sun with a glass of wine, or your meal, or to just read the paper, you won't get moved on, or pestered by a salesman or waiter.
The resort was absolutely fantastic and being all inclusive meant never having to worry about when or where to eat. The food is varied, not traditionally English, hot fish and chicken dishes available at the buffet (many, many cold dishes too) and steaks, pork and fish cooked in front of you at the grill at the rear of the restaurant. It could feel a bit like a canteen because it is soo huge, but the sun and resort soon make you relax past that. There was a specific cheese selection (huge), a specific cold meats selection (also huge) a specific kids choice section (fish fingers, chips, beans and their own style of hamburger). Food was regularly replaced, well before the dish was empty, and no scraping of left overs into the new food trays. At breakfast there was everything you could think of except lactose free milk, and thats just me being picky... Getting there at opening time for breakfast and lunch means that you get a table immediately, you may want to stagger your evening meal times as a lot of families will be bound by kids betimes and therefore a later evening meal will mean that you don't have to wait (we waited only once and it was for 5 to 10 minutes - not an issue and the entertainment team were outside chatting to us about our last place in their earlier dismal rifle shooting contest - they were wearing gold skin tight disco costumes so i feel we had the moral victory...)
There was more traditional "English" food at the snack bar by the pool, where you could get pizza, chips, hot dogs, fish n chips, calamari, and slush puppies. There are drinks machines dotted around the resort, so you can help yourself to tea, coffee, lemonade, fanta, coke (the real thing not fake) and the beer on tap is Amstel. Other than that you will need to go to the bar, where the drinks will still be free (full list is on the bar) but we had Bacardi and Coke and wine and it was all included.
Despite being and obviously family friendly resort - the entertainment team were continually running activities for the kids in one pools whilst a kids club was also downstairs and the supervised playground was fully open (it looked so good me and my partner wanted a go on the high ropes - its ok, we didn't do it...), - there were thankfully few tears and tantrums, but with so much entertainment, activity and the enteratinment team it shouldn't be a surprise.
The suite was a good sized bedroom, with telephone, plenty of wardrobes and hangers. The safe required a €10 deposit, you must keep the receipt and return it with the key or no refund. There was airconditioning, a control for the bedroom temperature and a telephone. The bathroom had a bath, an in bath shower, a toilet, sink and hairdryer (which worked fine on my very long hair - no need to bring yours from home). The living room was average sized, fine for 2 people but no more. It had a table, sofa which folded out into a comfortable double bed, with linen on it already. The balcony was small, but big enough to have a garden plastic table and 2 chairs. We were in block A in room 224, so had a stunning sea view, some view may be blocked by the blocks of apartments in front, but because you are in a resort, one step outside gives you the most beautiful view and i wouldn't be put off. The bedroom walls were very thin, you'll need to read into that...
The pools are freeform, there will be children in all of them, but the activities team use only one specifically to run their kids activities in, so that is where the clappng, shouting, cheering etc will be at certain hours of the day. We simply went to the other pool, by the snack bar and in peace and quiet soaked up the sun, ate too much, drank too much and loved every minute. Yes there were children there, yes it was lovely.
The hotels location isn't fantastic. if you want to go out and about you need to do an excursion or hire a car. If like us you want to drop on a sunbed and recharge, this will be heaven. Using the lifts and going out via the playground entrance/exit, you can walk to Los Gigantes, however, the small black beach will not be as good at the pool and the at times steep walk back will need some good calf muscles. Taxi's are available if you want to go further into Los Gigantes town, which is a medium to strenuous 30 walk away, and cost €3.50.
On resort there was rifle shooting, archery, tennis, high ropes, swimming, lots of aqua aerobic type excercise (but it was in a main pool so didn't fancy doing it in front of everyone).
Be aware, the indoor pool shown on the adverts is not the resorts own. There is an independent spa in the resort, which gives you a voucher for free entry for one day to use their facilities. Yes it was lovely, there was every type of massaging jet known to man, and fully equipped gym but after your voucher was used it was €22 per person per day if you wanted to go in. so NO indoor pool and NO gym. There was a jogging circuit and there were quite a few people who went jogging before it got too hot.
Also they provide pool towels which you can change every 2 days, these need a €15 deposit each, so you really need to have quite a few Euros at check in to cater for all the deposits. Again, you need to keep the receipts or no refund. Plenty of sunbeds, no issues with being able to find the perfect spot, completely safe, could leave beach towels on beds if popping for a snac, with no issues. Very friendly staff, all speak multiple languages.
Weather was between 21 and 27 for a 7 days from 13 January and there was only 1 cloudy day. January is apparently the best winter month to go. Shorts and t shirt for the day, smart casual for the night, and a good jacket as it did get chilly from around 6pm.
Once we found our feet with the (huge) layout of the resort and the restaurants, we soon settled into relaxation and wanting for nothing. Definitely going back.

Room Tip: Higher corner rooms Block A,B,C will have better views, less neighbour noise (thin walls) and are th...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Mansfield Woodhouse, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed January 28, 2013

Went here as a group of 12 for new year, all different ages from 9 - 70 booked directly with hotel and upgraded to the splendid service which is well worth it

Taken to your room on a cart, pick your pillow type and the fragerence in the room as well as turn down service where all excellent

Hotel and room where lovely and cleaned every day. The mini bar in the room was stocked up with coke fanta water beer and wine, kettle with coffee and 4 different types of tea in room too. Your towels including pool towels where changed every day twice a day if you needed them for your bathroom towels. You get international brand drinks and better quality wine on splendid too : )

The entertainmet around the pool was good fun and the kids enjoyed it, my only gripe would be the evening entertainment was a little poor and also very short. After the kids mini disco the show was on, we did see the Beatles tribute and Micheal Jackson tribute that where good but the rest was so poor, an eagle swooping over heads for 20 mins and then kids queing and paying 10 euro for a photo is not really entertainment guys!!!. The longest I think was 40 mins which is a bit short, then the place emptied and it was all over for 10.30 which was dissapointing as we are not all ready for bed at 10.30

There where 2 other bars that where lovely and relaxed, one had a singer/guitarist/duo on whilst we where there who kept us entertained after the 10.30 entertainment had ended.

We attended the spa which was a good experience and again felt really looked after.

Food was good with lovely deserts at lunch and evening meal, lots and lots of choice at breakfast too, lovely Danish pasteries (best Ive had away from home). The pool snack bar was also very good for fast food pizza chips etc.

Location is a bit out the way but if you dont mind a walk you can go down to the resort which is small but nice but be prepared it is down a steep hill

Would I go back to this Hotel? YES thought it was lovely especially now im back home to the English weather !!!!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

We stayed at this hotel the first week in November 2012, two adults and one child aged 9. We did not have good weather, which was no fault of the hotel. It rained five days out of seven!

However, we were glad we booked this hotel and there was plenty to do and it was comfortable, clean, good food and drink, we loved it.

I booked direct with the hotel and flights separate. We therefore could not use the first choice kids club, but my daughter was not bothered anyway. This saved some money!

Our room was ideal, our nine year old had her own room in the living area of the room and our balcony had views of La Gomera.

We choose to go with the splendid service package which we found to be well worth it. There was bottled beer at the main bar which we could have and the choice of wines at dinner was good. We also ate at the speciality restaurant four nights out of our stay, they were very nice and it is nice to be served.

We went in the spa which was free for us but we had to pay for our daughter, they have a couple of family days a week, that was really worth it and we had fun!

This hotel is well worth a stay; it is more I would say for families with children or those who are happy to stay in the hotel for most of the holiday. As everyone says there isn’t much around the hotel but it is large, everything is there, we will definitely be back.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Susan884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashington
Level Contributor
69 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed January 25, 2013

Lovely setting with great views over to La Gomera, however you need to be fit if you want to go out of the hotel, it is at the top of a very steep hill and some distance (about 30 min walk) from los Gigantes. The resort it is in has virtually nothing for tourists other than a black sand beach.
The rooms are spacious and well equipped. There is a choice of quiet and noisy pool areas.
The dining room is an issue, the main own is huge and they didnt always open the second one even though there were virtually no seats and the noise and overcrowding was awful. The greeters at the restaurant were surly and made you stand in a queue and then pointed to a seat that was difficult to find. The food was fine however I usually gave in looking for want I would like as constantly waiting and bumping into people didnt make dining a pleasant experience, this really needs addressing. you can eat in one other restaurant (please note not three as stated) which has theme nights and we did this the two out of three times you were allowed, this was a much calmer experience however still had screaming children in it, I feel this option shouldnt be available for young children as they dont benefit from sitting ina quiet restuarant eating al la carte food at all.
Generally I would say that the hotel staff apart from the entertainment staff who tried hard, were miserable and unhelpful in particular restuarant staff and reception.
The entertainment was good, including thr large entertainment room and the singers in the bar.
Overall we enjoyed a sunny week, although for 4 star the attitude staff needs improving and dining experience needs some serious improvements.

Room Tip: we had a suite but didnt really need it, ask for sea view as some rooms have views of walls which is...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lesleyashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administradors, Team Luabay at Be Live Family Costa los Gigantes, responded to this review, January 31, 2013
We would like to thank you very much for sharing your thoughts and experience at our hotel, Lesley. It is great to know that you enjoyed your holiday and particularly liked our entertainment. We really appreciate your feedback and will pass your complaints concerning the atmosphere in the dining room and friendliness and helpfulness of our staff to the respective departments. It would be a great pleasure if you would return to our hotel in the future so we can show you improvements are constantly being made. Thank you very much for choosing Luabay.
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Aberdeen
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 25, 2013

Stayed here 18th - 25th January. Couple in our fifties enjoyed every minute of our stay. arrived latish evening and quickly booked in then taken to our room with golf buggy. From that point on everything was great.Pools,dining,bar service and housekeeping were equal to any five star property we have stayed in. Buffet dining with an unbelievable choice and a different roast dinner every night.Rooms are actually suites with separate bedroom and living area. I cannot see how anyone could fault this hotel.

Room Tip: Room 207 in block M overlooks pool and a few steps down and you are at poolside. Quiet peaceful area...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank duncandaun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed January 25, 2013

Just arrived back after 2 weeks at this fab hotel.10Th - 24Th Jan so not on;y did we have wall to wall sunshine we avoided the snow too !!!!
A second review as the hotel warrants it.
From arriving at the reception desk all the staff are excellent even the very friendly girls that clean your rooms always have a smile for you.
We requested a certain room before we went via e/mail and this was given to us on arrival.Fantastic room but keeping it a secret from you all.
Breakfast excellent variety as usual eaten out in the morning sunshine but the usual European neighbors spoil this with their endless chain smoking.Lunch either taken at the snack bar or full lunch in the restaurant excellent.I really cannot fault the food and drink available at this hotel it is delicious.
The pool area we chose was the top one which is more quiet usually but I have to say that people these days have NO consideration for other guests and insist on dragging sunbeds around when others are trying to have a siesta.Then the damn Europeans again when they have a conversation I am convinced they never shut up for hours on end and very loud.The hotel was full with mostly Europeans mainly German & Russian and we were vastly outnumbered. The majority do not seem to have the same manners and are not as courteous as us British.
Having said that the holiday was excellent with glorious weather standards very high indeed.The only thing that I think lets the Hotel down is the evening entertainment..The main room is now getting a little tired and the shows only score little.The piano bars are nice rooms but really the light entertainment is quite shocking with Jazz singers out of tune to local keyboard/singer that was dreadful..This really does need sorting out as it lets the hotel down badly/
It is immaculately clean in all the public areas and as this an enormous hotel it never looks too busy. So yes I do recommend it highly but be prepared for the minor bad points. Will I return ??? Yes of course I will.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LOVEHOLS54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administradors, Team Luabay at Be Live Family Costa los Gigantes, responded to this review, January 31, 2013
Thank you very much for returning to our hotel and taking the time to write yet another review. We are glad that you were satisfied with your stay once more and really appreciate your kind words. Your feedback is very important for us and we will look at your comments about the evening entertainment and the music in our piano bars in more detail within the responsible department and hope we can present you with a program more to your taste on your next visit. We will be very pleased to welcome you at our hotel again soon.
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Stockton-on-Tees, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

We visited this hotel for 1 week from 22nd December 2012 to 29th December 2012 so we were here for christmas, we had 2 rooms as we are a family of 6 with 4 daughters aged 13,10,6 and 4, we cannot fault this hotel at all, when we arrived we were driven to our rooms on a golf cart so no fighting with cases or hunting for our rooms,the rooms were immaculate and cleaned daily, the surroundings were beautiful and the food catered for everyone, you could always make a meal from something even if you are a fussy eater because there was so much to choose from, the cake selection was amazing and the christmas gala dinner was out of this world with as much seafood as you could eat. They have 2 buffet restaurants so when one gets too full they open the other one so it does not become too crowded. The snack bar by the top pool has a small selection of food and drink if you dont want to go to the main restaurant every day for lunch.
The staff were friendly and we used the a la carte restaurant for our daughters birthday where they provided us with a cake free of charge and even sang happy birthday to her.
There are 2 heated pools which are a must at this time of year because even though the weather was lovely during the day it cools down a bit at night.
The cocktails were great and the little ones loved the mini disco, there is the high ropes for the olders ones which is good,
If you are looking for a lot of nightlife this is NOT the hotel for you, this hotel is in a relaxing area and if you are looking for a relaxing holiday with a quality hotel and good food and drink then you cant go far wrong with this one, it is definately worth the 1 hour transfer from the hotel so much so that we are already booked to go back on the 29th December 2013 but we are staying for 2 weeks this time because a week was not long enough.
I have to say that this is one of the best hotels we have stayed in.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank angela h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Administradors, Team Luabay at Be Live Family Costa los Gigantes, responded to this review, January 31, 2013
Thank you so much for your kind words and for taking the time to share them. We are very glad to hear that you and your family enjoyed your holiday to the fullest and had a great time staying with us over Christmas. Your feedback is very much appreciated and we will let our staff know how much you value their work and friendliness. We are looking forward to having you back at our hotel again for our New Year’s celebrations which you will love! Thank you very much for recommending Luabay!
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Additional Information about Be Live Family Costa los Gigantes

Property: Be Live Family Costa los Gigantes
Address: Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain (Formerly Luabay Costa Los Gigantes)
Phone Number:
Location: Spain > Canary Islands > Tenerife > Puerto de Santiago
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto de Santiago
#1 Family Hotel in Puerto de Santiago
#2 Luxury Hotel in Puerto de Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Be Live Family Costa los Gigantes 4*
Number of rooms: 518
Official Description (provided by the hotel):
Be Live Family Costa Los Gigantes has been designed down to the smallest detail for familes and couples wishing to spend their holidays in an incomparable location, enjoying our excellent facilities to the full. Superbly located in Tenerife South, it enjoys spectacular views over to the island of La Gomera and the Lod Gigantes cliff. 500 Meters away from Plaua La Arena beach. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Luabay Costa Los Gigantes Hotel Puerto De Santiago
Costa Los Gigantes Hotel
Be Live Family Costa Los Gigantes Tenerife/Puerto De Santiago

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