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“inadequate bedding changes”
3 of 5 bubbles Review of Eurotel Altura

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Eurotel Altura
Ranked #1 of 4 Hotels in Altura
Certificate of Excellence
EU
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“inadequate bedding changes”
3 of 5 bubbles Reviewed February 3, 2013

I have been travelling Portugal for 3 months staying in many hotels. Although this hotel's location is excellent and the hotel itself above average, forgetting to change the bed sheets after 6 days usage is totally unacceptable. The management don't rate either, they deliberately ignored my numerous emails. receptionist refused to give any welcome greeting and clearly the management are arrogant, for this reason I would not rate this hotel above average. Interaction with customers is vital.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Traxp123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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610 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cheshunt, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 2, 2013

We were at the Altura twice last year and have booked again for Easter this year.I travel frequently and am very fussy but this hotel ticks practically every box.The only slight criticism I have are the choices of meat at dinner,they are very limited!Everything else is superb with lots of choice.The interior of the hotel is newly refurbished and to a very high standard and the rooms are immaculately clean.The beach is stunning and the gardens beautiful there is even a fabulous indoor pool and spa.We are looking forward to our next visit.

  • Stayed October 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisboa
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed January 30, 2013

We decided to choose this hotel just because it was the nearest from the wedding we were attending, on Saturday. It really looked renovated and clean.

As we were arriving to the hotel parking lot, we received this strange call from the hotel concierge saying that “Were sorry but your reservation was passed to another hotel nearby” What?!… but I told them I was just parking outside and in 1 min I would discuss it in the reception, in person.

We arrived with some friends in our car, that had a reservation too, but they didn’t receive any call… as I explained. And the wedding was in a matter of hours and we needed to dress and had no time to split now… In the conversation we understood that they received a more valuable reservation, with more days of stay, that they wanted change for ours. We insisted that in no circumstances we would go to another place and went all into our friends room to change… and demand a room for when we arrived.

This was a really bad first impression, and I can’t still understand what kind of hotel or manager takes these decisions and would make the mistake to put a guest in this situation…

For the other aspects, this hotel is an typical 80’s kind of Algarve ecological crime monster, just right at the sea line, with a magnificent view. The rooms were really small, but clean and renovated. The party lasted till late so we didn’t get to breakfast, but I can still ear the cleaning lady slamming doors inside my head.

Room Tip: pay your room in advance so you don’t have my kind of experience.
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  • Stayed September 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Joao74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed January 10, 2013

Off-season, obviously, but still operating a full service, the Altura was a pleasant experience. Anyone who appreciates high-quality design will be delighted - from the public bathrooms to the spa, the gardens, and the rooms. We had a silent upgrade to a family suite, where we had all the space we could dream of. Plus a view of the sea that went on forever.
For dinner, the a la carte menu would probably be a better idea than the buffet, which was a little uninspired. They made up for it at breakfast, which contained everything you could wish for.
When you exit the hotel, and walk left, towards the centre, stop at the very first restaurant. It is truly unique, and worthy of its own review, if I could only remember its name...

Room Tip: They all have sea views - but the corner rooms at each end of the corridors are just that little bit...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank permorten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SM1000, Gerente at Eurotel Altura, responded to this review, January 14, 2013
Thank you very much for your comments. We are extremely pleased to now that you have really enjoyed your stay at Eurotel Altura. We look forward to welcoming you again in the near future.

We also take the opportunity to inform that the restaurant you mention is called Chaminé.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coalville, United Kingdom
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 16, 2012

Within about an hour of Faro airport - either by toll road (warning - there are no toll booths on Portuguese toll roads - it's all done by number plate recognition!) or the N125 which virtually runs from the Airport to Altura (but very bumpy road!)
The hotel has been renovated in the last few years and is quite honestly well deserved of the excellent rating that I have given it. Reception was friendly and always helpful; most of the staff spoke good English and the hotel is clean throughout. Our room was a superior room with a balcony and extra room. Good size bathroom and all bedrooms have a view out to the sea and over the pool. Beach is a short walk by boardwalk and the hotel has its own cafe on the beach (closed as it was out of season.) The pool was open, but not heated as I discovered. There is also a wellness spa which I did not try out.
We went half board, which was on a buffet basis and was plentiful and very good. Out of season, there are a fair number of people who spend 3 months at a time there at very good rates - lucky things!

Room Tip: Best views from rooms approx. floor 7 upwards.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leicestershire
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed December 8, 2012

It took just over one hour in a taxi from the airport to Hotel Eurotel. Very mixed weather, very cold, rain, and sunny days too. The hotel was beautiful; everything was done with taste, from the flower arrangements to the décor and kept spotlessly clean. Our room was really large with two single beds together and a pull down settee. It also had two lounge chairs and a coffee table. T. V was good with English channels. We had a nice balcony overlooking the beach and sea, stunning views which I think all the rooms had, especially level 3 and upwards. The food was good too, just about everything you could wish for with a selection of meat, pasta or fish each night, lots of choices of salad etc. I would say that over half the people staying at the hotel were German and the books reflected this in the library. Not much choice of English books so if you like to read I would take your own. The hotel was definitely used at this time of year (Nov, Dec), by older people; quite a few were staying for months on end. The outside pool looked lovely and it was a shame that it wasn't heated as it was much too cold to use at this time of year. It did have a small hydro pool in part of the hotel; in the well-being centre and that also had a sauna part to it. I did go in one day and it was brilliant, cost 7.50 euros for a day pass + 3 euros for a swimming hat. No hat needed for the men. I was told that you could join for a month at a cost of 40 euros, so if you went for 2 weeks or more it would pay you to do that. It was very quiet at the hotel and surrounding areas, not a lot to do as lots of places were shut with it being out of season. Nice walks along the beach both ways but very quiet at both villages. I could not fault the hotel at all and would definitely go back, but maybe in the summer months next time.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank vickd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hereford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 19, 2012

Can't recommend this hotel enough. We had a fantastic holiday everything was perfect. We were on the 2nd floor to start nice superior room & views but we were just above the kitchen so there was quite a bit of noise at night. We asked to be moved & we were given a free upgrade to a suite on the 4th floor. Can't complain about that!
The duo singers on the Friday night were brilliant.
The breakfast was very good, but the evening meal though it was good was very expensive.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chrissie456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eurotel Altura

Property: Eurotel Altura
Address: Av. 24 de Junho | Praia de Altura, Altura 8950-414, Portugal
Location: Portugal > Algarve > Faro District > Altura
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Altura
Price Range (Based on Average Rates): $
Hotel Class:4 star — Eurotel Altura 4*
Number of rooms: 135
Official Description (provided by the hotel):
Eurotel Altura is located on the lovely Altura beach, in the East Algarve. All rooms have a private balcony and boost spectacular views of the sea. Buffet breakfast is included and there is free parking in the hotel.The hotel has an outdoor pool, garden area, tennis court, mini-golf, restaurant, snack bar and bar. The recently built Wellness Center has a hydrotherapy area with Turkish bath, Caribbean Shower and relaxation area. It also has massage and treatment rooms as well as a fully equipped gymnasium.Eurotel Altura also has available a special area for the younger guests, offering a Kids Club with full entertainment programme all year round.The hotel is located only 10 minutes from 6 golf courses and Faro International Airport is only 40 minutes away. ... more   less 
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Also Known As:
Eurotel Altura Hotel Altura
Eurotel Altura Hotel Beach
Eurotel Altura Algarve, Portugal

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