On a three-day trip to Kabale for a weekend visit with an international group from Uganda, USA, and UK, I had the misfortune of staying at Cepha’s Inn. At the time of checking in, I requested a single room. I was told there were no more single rooms, but I could stay in a double room. The room did have a double bed in it, but, otherwise, the room was very small and I’m not sure how two people would have managed to not trip over one another. Apart from the nightstand, there was no table or chair in the room; the bed occupied most of the floor space. There was hot water in the bath, and the hotel does seem to operate a generator for back-up electricity.
There was a very loud birthday party taking place nearby with loudspeakers, music, and an EmCee. After a very long journey, I wanted to sleep early, but to no avail. The party sounded like it was taking place right inside my small room.
At the time of checkout, I was expecting to pay the rate for a single room, since that’s what I requested and nothing different was mentioned at the time of check-in. Imagine my shock and dismay when I was billed twice the rate of a single room because “it was a double room.” When I asked them to reconsider, since I hadn’t requested a double room and it wasn’t my fault that I ended up in a double room, they refused. I suggested that it would be good customer service to charge me only for a single room since it was their problem that they couldn’t accommodate me in a single room. But, that didn’t work either. So, in the end, I paid twice as much as I should have for a mediocre room where it was hard to sleep because of outside noise.
Needless to say, if it is within my power, I will not choose to stay at Cepha’s Inn again.
I have stayed at Jopfan Country Hotel, just a short distance away, and would recommend Jopfan over Cepha’s Inn. The prices are comparable; the rooms are nicer; it is quieter; and the customer care is superior.
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