The rooms of this hotel are nice and new. I think thebetter of the region. But please dont rely in the 5stars! This hotel is clearly not a 5 stars in terms of service.
First of all we made an airport transfer and a car rental request prior to our arrival.
Everything was confirmed by email from the hotel management.
When we arrived to the airport a 15 years old mini van was expecting us. This Van took us for a 1 our trip (another problem, the hotel is very far away from the airport and the road has works in progress) when we arrived to the hotel the car driver and the hotel receptionist asked for a cash payment and refused to give me an invoice. After a warm argument betwen the receptionist and a colleague of mine they finally understood that the transfer should be billed by the hotel.
On the next day the experience was worse. We had two meetings scheduled for that day and we had an extremely tight plan that is why we needed a rented car. When we arrived to the reception there was no car!!!!!! They didn't understand that we travelled from thousands of kilometers to meet the customers that were waiting for us!
Only after legal threats they mannaged to get us a VW polo with more than 10 years, (personal car from the minivan driver from the previous day) without a/c. And we had to arrive to the meetings with a substantial delay and extremely tired.
PLEASE DO NOT TRUST ON THE SERVICES OF THIS HOTEL.
Go there for the rooms, or for the restaurant that is nice.
- Official Description (provided by the hotel):
- Dedeman Zonguldak, located on the Black Sea coast, hosts 204 rooms; 133 with a sea-view, 7 apart rooms with a balcony and 8 apart rooms with a sea-view. The suites and apart suites, contain a jaccuzzi, and the Presidential Suite includes a Turkish hamam and a steam room.The hotel offers 81 non-smoking rooms as well as smoking rooms for guests to choose from.There are 2 Handicaped rooms in the hotel, fully equipped, including shower seats and handrails. Low step to the bathroom and shower and easy access to operate both the shower and the lights in the rooms.At the Dedeman Zonguldak Hotel, the intimate understanding of the needs of the visually impaired person is at the core of all services that our hotel provides.The Zonguldak Hotel is also pet friendly however prior arrangments have to be made with the hotel managemant270 km from Esenboğa Airport, 500 m. from the intercity coach terminal, 1 km. from city center, next to Demirpark Shopping Center.Services • Early Check-in Service • Express Check-out Service • 24 Hours Room Service • Dry-cleaning Service• Laundry Service• Hairdresser • Barber • Message Service • Wake-up Service • Luggage Storage Room• Doctor (upon request) • Baby-sitting (upon request)• Indoor Parking• Currency Exchange• Free of Charge Wireless Internet• Camera Security System• Rent a Car Service• Business Center • Executive Lounge• Turkish Bath• Sauna• Indoor Swimming Pool• Children’s Swimming Pool• Steam Room• Fitness Center ... more less
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