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“What a lovely stay”
Review of The West House

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The West House
Ranked #1 of 1 Hotels in Llantwit Major
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“What a lovely stay”
Reviewed October 21, 2012

Well, there are so many good things about this hotel......
Firstly its location is perfect being just about a 7 minute stroll from the centre, situated in a quiet street, and only a five minute drive to the beach. Then the hotel itself was was cosy, comfortable and clean, and decorated in a lovely olde worlde style. The bathrooms were modern and clean, stocked with beautiful products. The staff were friendly, professional and very helpful, and the food was good quality, delicious and generously portioned. I also loved the peaceful and sunny front garden where we enjoyed a coffee on a warm Saturday morning. Additionally, this is one of the few hotels that does a good single room at affordable prices (most charge extra for this!), and mine was overlooking the front garden. I'd wholeheartedly recommend this as a good place to stay, be it on your own or with friends. It in turn had been recommended to me by friends.
Thanks for a lovely stay.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Antoinette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHCH, Owner at The West House, responded to this review, February 13, 2013
Thank you for your kind comments. So many people enjoy their stay at our Hotel and it is so rewarding to us when they let us know. Thank you
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150 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 3, 2012

My Wife and I had our Wedding Reception in the West House recently. Can't recommend the place enough. The surrounding area and the hotel itself has a real rural charm. I found the staff extremley friendly and helpful, as well as the meal catering to Vegetrians/Vegans in our party. They also served us the night before the wedding in the bar late into the night and even later on the wedding night. We had a fabulous time and were very grateful! Room was clean & comfortable, with an excellant bathroom. Breakfast the next morning was fantastic too! All the guests were happy with their stay & a few have already made plans for weekend visits to Llantwit again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SteveCollins583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHCH, Owner at The West House, responded to this review, October 5, 2012
Thank you very much for your kind comments. I wish you both every happiness together and look forward to welcomming back your many guests who said that they intended to return in the near future.
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Aberystwyth, United Kingdom
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 18, 2012

It's always the bathroom that lets a hotel down.... This was a pleasant small room but the ensuite shower room was shabby to say the least. Nowhere to hang towels as the towel rail was no longer there - just two holes in the wall. Paint peeling above the shower - and one wall covered in mould with dirty streaks where condensation had run down the wall. The hotel itself is pleasant but looks as though the place is struggling financially - chipped walls, damaged table tops in the bar, gloomy lighting, Our room overlooked the back garden but the paths had not been weeded, and the garden needed some tlc. And why a plastic sheet on the bed - surely not necessary unless in a family room?The staff were friendly and helpful and the breakfast was lovely but please put some money into the place as it could be lovely!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHCH, Owner at The West House, responded to this review, October 5, 2012
We inadvertently placed you into a room that our handyman had left unfinished. He had removed the towel rail which had been pulled off the wall and was installing a new extractor fan which had been on order. The one in the bathroom had stopped working and had been the cause of the condensation running down the wall. We immediately transferred you to an another room once we realised that the room should have been out of service. If this was not clearly explained and an apology extended to you at the time, then I hope you will accept my personal apologies. Bathrooms are very important and form part of our extensive improvement plans. We have upgraded 18 of our 21 bathrooms, the last few scheduled for the new year. The Bar and lounge are also due to be refurbished, but we are having a lot of objections from our regulars who like the ambience the rooms offer with its furniture and old used look. Everything is subjective, however we do intend to change it in the new year.
The few weeds in the gravel path had been exposed once we had removed a Marquee from our walled garden. The inclement weather precluded us from removing them immediatelly.
I trust that you were not inconveinenced to much and that you were happy with the room that we moved you to.
We are always making considerable ongoing improvements to our hotel. All our carpets are new, the majority of our bathrooms have been upgraded and we continue to invest in our hotel and strive to offer good service and value.
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Cardiff, United Kingdom
Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 31, 2012 via mobile

Stayed with my family the other night. Rooms were mediocre, television didnt work. The cooked breakfast was dreadful with cold food and tiny portions. Staff did not seem interested in rectifying this.
Iwould not stay there again.

  • Stayed August 2012
    • Location
    • Cleanliness
Helpful?
1 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHCH, Owner at The West House, responded to this review, September 17, 2012
I am so sorry that you did not enjoy your stay with us. We have many different room types starting with our standard rooms, to our classic, four poster and executive (with platinum tiled bathroom). Whatever choice all our rooms offer good value. We do find that guests use the TVs to view Movies from their laptops and change the settings. We check all TVs after a guest has checked-out to ensure they are set back to normal. I appologise that we had not reset yours, our staff would have attended to it right away if we had been made aware. I cannot recall anyone complaining about our breakfast offering before, in fact it is quite the opposite, so I am most disturbed that you had reason to complain particularly about it being cold. I can assure you that we would most certainly have done everything possible to rectify the matter for you had we been made aware at the time. Maybe some confusion existed I am not sure, but my staff advised me that you only mentioned the matter to them after you had eaten the breakfast and that you did not require anymore. They told me that they were not quite sure what else they could do. I am sorry if we let you down but I can assure you that our aim is to provide all guests with the highest level of service that we can.
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Travelers are raving about these Llantwit Major hotels

Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 20, 2012 via mobile

Good service but you buy a room in a hotel and together with the bed the room makes you feel like your on benefits. We checked and all the rooms looked the same poor standard.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simonsp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHCH, Owner at The West House, responded to this review, September 17, 2012
Thank you for your kind comments on our level of service to you.
With regard to our rooms we have many different types, designed differently, so I am not sure what you actually checked when you say they are all the same. A few of our standard rooms generally have similar bedspreads and are smaller in size, but represent exceptional value. Our room range covers the standard rooms to classic, to four poster to executive, the costs vary from £55 to £120 giving guests a good value for money choice depending on their requirements.
We are always making considerable ongoing improvements to our hotel. All our carpets are new, the majority of our bathrooms have been upgraded and we continue to invest in our hotel to strive to offer good service and value.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 19, 2012

Stayed here after a wedding.
Small, but clean, unexciting room, reasonable shower but in a very small bathroom.
Good breakfast although only available for one hour!
Overall, pretty unprofessional set up in a tired venue. The young staff were charming but lacking motivation

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Consigxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHCH, Owner at The West House, responded to this review, September 17, 2012
Thank you for your very kind comments. I acknowledge your further comments and appologise for not having met your expectations in some matters. Our standard rooms, as you say are clean and functional. We offer many room types and prices, the standard rooms represent exceptional value.
We are always making considerable ongoing improvements to our hotel. All our carpets are new, the majority of our bathrooms have been upgraded and we continue to invest and strive to offer good service and value.
With regard to the breakfast which you enjoyed, I have acted on your valuable comment and extended our breakfast times over the weekend. The weekdays remain at two and half hours.
Our supervisor was ill on the day in question, but our younger staff are quite competent. Although it was very busy they thought they could manage without calling in for additional help and became slightly stressed. Normally all staff are helpful and freindly. I have spoken to them.
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Bridgend, United Kingdom
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 23, 2012

stayed one night after a wedding. food at reception uncooked { vegetables }or nouveau cuisine as they like to call it.choice of wine limited. room clean ,breakfast only 1 hr from 08.30 - 09.30 also check out by 11.00 !! ? these people are living in the past and need to come up to present day standards.had to ask for help finding room at desk since info not forthcoming from owners.polystyrene tiles on ceiling in room.!! { fire hazard or what ?? } kettle in room not working.view was a high stone wall approx 6 feet from window however for one night could live with it.overall impression was of a hotel where rules and times were to suit them not you and you should feel priviliged to stay there.could do with a modernising in facilities & change in customer service attitudes.would'nt stay there again.

Room Tip: don't bother find somewhere else.
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rogg-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHCH, Manager at The West House, responded to this review, September 17, 2012
I am sorry that you did not enjoy your stay with us. The vegetables and all meals are discussed with the Bride and Groom before the day, together with any special requests. We accept that not all guests like their vegetables cooked the same way so we are always ready to respond on the day to a guests special request if possible. We have a very extensive wine list of nearly 80 wines, again it is the Bride and Groom's choice on the wines that they wish to offer their guests.
We have reacted to a number of requests from guests to extend our times for breakfast on the weekend, I am glad to say we have now extended our times. Some of our standard rooms have have special ceiling tiles, which many feel, adds some character, they are fire resistant.
We are always making considerable ongoing improvements to our hotel. All our carpets are new, the majority of our bathrooms have been upgraded and we continue to invest in our hotel to strive to offer good service and value.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The West House

Property: The West House
Address: West Street, Llantwit Major CF61 1SP, Wales
Location: United Kingdom > Wales > South Wales > Vale of Glamorgan > Llantwit Major
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Llantwit Major
Price Range (Based on Average Rates): $
Hotel Class:3 star — The West House 3*
Number of rooms: 21
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Also Known As:
The West Hotel Country
The West House Llantwit Major, Wales

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