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“Do not go in school holidays” 3 of 5 bubbles
Review of PortBlue San Luis

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PortBlue San Luis
Ranked #1 of 2 Hotels in S'Algar
Certificate of Excellence
Newmarket, England, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Do not go in school holidays”
3 of 5 bubbles Reviewed November 7, 2013

Travelled to this hotel in late October for a last minute get away. First impressions were good, lobby area lovely, had a room on the third floor (luckily). I say luckily as the lifts were awful. I think they had an engineer out a couple of times about this but never seemed to get better, it was much quicker to take the stairs but considering the age of a lot of the guests the stairs were not an option. Rooms were nice no complaints about the decor etc but as other guests mention walls very thin one night a room nearby had their tv on until the early hours and could hear every word. Also could hear children in the room above running around. Also tea/coffee making facilities and a table on the balcony would of been nice. Food very hit and miss, first night was good second night and onwards just went downhill, ended up eating the bread rice and chips. We were half board so didn't go for lunch, breakfast consisted of the same every morning but there was a good selection, omelettes were lovely, had a selection of pastries breads muffins every morning and the bacon was a favourite of mine, however the sausages were little cocktail Frankfurters which only tasted of brine and the scrambled egg would form a horrible crust on top after sitting under the heat lamp. On the subject of food there was nowhere and I mean nowhere to eat out or go for a drink in the resort. Luckily one small supermarket attached to the hotel open. I see a lot of people mentioning the salgar hotel's facility's like the pool area, however when we asked reception we were told we aren't allowed to use this. Took a trip to mahon on the bus twice, 1.60 each way, hardly worth the journey, visited the museum not much there found a nice clothes shop though. First few days at the hotel were very quiet with most guests 50+ with saga this is fine by me as went for a break, however last few days crossed the school holidays and lots of children splashing the sun beds near the pool and squirting waterpistols. For the price we paid can't complain really £240 each for a week and for a last minute get away it was fine, I've heard much worse horror story's of hotels and the most important thing we had good weather. However the resort, although expected quiet, was much too rural for my taste. Do not think I will be returning to minorca again.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FayElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAlgarHotels, Director Comercial at PortBlue San Luis, responded to this review, November 10, 2013
Dear FayElizabeth,
thank you for your accurate review! Please rest assured by now we have already forwarded your perceptions to the responsible person (especially all your comments on the food), it is very important for us to receive feedback from our clients to evaluate the service we provide!
As we already told in previous answers, this winter a big room refurbishing is planned, and we hope to make the noise coming from other rooms less intruding thanks to this changes.
Also, we wanted to note that tea and coffee facilities can be asked for at the reception of Hotel San Luis.
We would love it to have the chance again in the future to welcome you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,365 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (550)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Cottingham, United Kingdom
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed November 5, 2013

This hotel is by far the worst hotel that I have stayed at on my holidays outside the UK. This statement must be taken in context as I am normally very careful in the choice of places to stay and as such have stayed at many excellent hotels. So why do I rate this hotel so badly.
This was very much a last minute booking on a Tuesday to fly on the Friday and it was for the last week of the season.
The hotel was quite busy and I should imagine that on arrival most rooms were occupied. There was a mixture of guests with many being pensioners the remainder being families with children. Unfortunately many of the children were not very well behaved. They were quite raucous around the pool and sprayed sunbathers when they used their water guns. Parents seemed to show no concern. This behaviour continued into the evening when guests were sat in the lounge and some of the children ran riot. The manager came from his office several times to talk to the children and their parents, but to no avail. Whilst on the topic of behaviour, it was not just the younger children who were badly behaved. In the restaurant I saw some appalling behaviour. A woman, probably in her fifties, picked up a bunch of grapes and started to pick off unwanted grapes and throw them back in the bowl. She then fingered through other fruit, squeezed the fruit and poked it before putting it back. There were some teenage girls around the sweets and I saw one stick her finger in a tureen of warm chocolate, lick her finger and then dipped in for more. There were many other things they were doing all very unhygienic. Well you can choose the place you go to but unfortunately you never know who you will share with.
I found that there was a lack of hygiene in the restaurant that was not of the guests making. The presence of flies was of concern and there can be no excuse for them crawling over the food that was set out for consumption. The food was very poor and as many people have stated was repetitive. Every morning the cooked breakfast was identical - eggs, bacon, sausage, tomato and beans, with omelettes available with cheese, mushroom and one other filling that I cannot remember. For lunch and dinner there was a lot of red meat that was tough and often inedible and this included ox liver on several occasions that had the consistency of leather. I cannot honestly say that I enjoyed any meal that I had during the week. I spoke at length with the manager Gerard Segui and mentioned my opinion of the food. After that conversation there was a noticeable improvement in the range of food available particularly the cold choices (though still with the fly accompaniment). In the hotel description it mentioned a Chinese restaurant but this had been closed some weeks before then end of the season and was not available. In the bar there was a machine that dispensed coffee, hot water and hot chocolate but only during bar opening hours of 11am and 11pm. I could not understand the reasoning for these hours and would have liked to be able to have got a hot drink on the morning the weather was bad.
Despite the lack of imagination in the food and some appalling guests the staff were excellent and generally went about their work in good spirits and they did not really deserve the bad impression given through the standard of the food.
The hotel was kept clean and tidy and requests were met with politeness and good humour.
Just one little horror I almost forgot. The little lad of about twelve years old who constantly went into the toilets and turned the taps on and left them running - we know who you are!!!!

As for the island itself. There was very little open in the immediate area and it was a skeleton bus service into Mahon. We went to Mahon twice and across the island to Ciutadella once. In Mahon there is a limit to the shopping facilities, to be expected on an island of this size. I was disappointed by the choice of places to eat at lunchtime - there might be more at night. I did find a florista in the market that sold garlic for planting at a fraction of what it costs in the UK.

It was an experience to be enjoyed for what it was, a last minute extra holiday but I doubt that I will return to Menorca.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bobcotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAlgarHotels, Director Comercial at PortBlue San Luis, responded to this review, November 6, 2013
Dear Bobcotta,
thank you for choosing Menorca and Hotel San Luis, and thank you for writing a review about your experience: it is very helpful for us to receive feedback from our guests so as to improve our service day after day. We are really sorry our hotel did not meet your expectations. We are aware Menorca in general and S'Algar particularly, can appear extremely quiet at the end of the season. But we also think for some people it can be very nice to find a peaceful spot where you can relax and get rid from all busyness!
We hope to have the chance son to welcome you again soon, to enhance your perception of our Hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed November 3, 2013 via mobile

Just returned from the San Luis. Payed a premium due to being a couple travelling in school hols. Resort was closed for business completely. Hotel clean apart from troublesome flies, rooms basic but clean but as many people have mentioned, you can hear EVERYTHING from next door ! Tea and coffee making facilities in rooms would be a bonus. Food average and repetitive. Pool area can be cramped. Some miserable bar and waiting staff. At lunchtime most tables were reserved for people not staying at the hotel, so although it was the last week of the season, lunchtimes could be very busy and food scarce. Animation team was virtually non existent. Visiting acts every night were average. At 11pm the place became deserted, bar closed, people went to bed. Don't get me wrong, I didn't want nightclubbing, but it was all geared up to the SAGA crowd. Outside pool bar was never open. When the weather took a turn for the worse, people sat in the lobby area all day looking very bored. The place has no ambience. Hotel is looking tired and a heard they are due a refurb (needed). Had a sea view room which was nice but balconies very small and if you sat down you could not see the lovely views of the sea because of unsightly overgrown plants on the balcony. First Choice rep was invisible, very poor service. Reception staff nice. Hotel and resort could be very nice but they need to try harder. Would not recommend or return. Shame.

Stayed October 2013, traveled as a couple
Helpful?
Thank AntonyJ_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAlgarHotels, Director Comercial at PortBlue San Luis, responded to this review, November 6, 2013
Dear AntonyJ_11,
Thank you for your comments. We are sorry Hotel San Luis did not meet your expectations. During the last week of the season, usually a hotel adjusts the staff to the occupancy, therefore some facilities (as for example animation) may sometimes be lighter tan during high season. Nevertheless, we always try to maintain high standard service throughout our whole opening time.
We hope to have the chance in the future to welcome you again, and we hope you will be really pleased with our hotel and the service provided next time you visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hull
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed November 1, 2013

Not a 4 star by any means, we just got back from a week at the San Luis. No complaints about the rooms, comfortable beds, clean towels every day and cleaned every day, English TV channels in the room also, we found most of the staff pleasant. However when it came to dining we found the food very repetitive and there were flies constantly landing on the food that was laid out, bread, salads and sweets, very off putting. The location is very quiet but wall in the rooms are very thin, we could hear the people next door taking a bath!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank anitamay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAlgarHotels, Director Comercial at PortBlue San Luis, responded to this review, November 6, 2013
Dear Anitamay,
we are very sorry the Hotel did not meet your expectations, and we want to thank you for giving us feedback on your perception.
We would like to have the chance in the future to welcome you again so as to improve the way you think about the Hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed October 31, 2013

!st impression on arrival was very good. reception staff excellent and very friendly. Room comfortable and very clean, Excellent cleaning for all 10 days. Now comes the let downs. Restraunt and bar full of flies and wasps. No fly killers seen anywhere .Food not up to 4* by a long way very repetitive and poor quality. Poor selection of drinks on all inclusive and some bar staff not at all friendly. Not recommended

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAlgarHotels, Director Comercial at PortBlue San Luis, responded to this review, November 6, 2013
Dear Anthony W,
thank you for writing a review on Hotel San Luis and for giving us your feedback on the service provided.
I would like to note that we indeed have fly killers located strategically throughout the hotel, but they are situated in a way that one will not see them necessarily at first sight. Nevertheless, you are right in your statement that there were some days during last month, that Menorca in general was especially struck by a bigger number of these animals than usual . Probably, it is due to the unusual high temperatures for this time of the year. We did our best to amend this unusual situation!
We are sorry our hotel did not meet your expectations, and hope to have the chance again in the future to welcome you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed October 28, 2013

Me and my boyfriend (in our 30s) booked this last minute for a bit of sun and relaxation. It was a good hotel, service great, everything was clean. Food was ok, not the best but we didn't go hungry.
Location, it is a very quiet village, but unfortunately most things has closed already for winter. The sister hotel closed on our second day, so we couldn't use the facilities, the Asian restaurant was closed and the train had stopped. There was one bar/restaurant, 2 shops and one supermarket open, so not much to do in the evening apart from stay in the hotel.
The hotel has a sports centre attatched which was great for the cloudy/ rainy day when we didn't have much else to do, tennis, mini golf, boules, football, table tennis all free and there is a sports bar there which serves drinks and sandwiches.
We got the bus into Mahon for 1.65 euro each, each way which is worth doing.

Most of the guests are 60+ but it was nice and peaceful, although a lot more families where there later in the week for half term.

All in all it was a nice week away

Room Tip: we stayed on 3rd floor which was quiet
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank frankie23London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAlgarHotels, Director Comercial at PortBlue San Luis, responded to this review, November 6, 2013
Dear Frankie23London,
thank you for choosing Hotel San Luis for your last minute week-long break! and thank you very much for writing a review on it. We are very happy to hear you enjoyed your stay, and we only can agree with you that S'Algar is a very quiet and peaceful area, and that at this time of the year, it is even more quiet than usual! We want to think that our Sports Area helps to spice up the days for those who look for something more than a relaxing stay by the pool or by the sea!
We look forward to welcome you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincolnshire, England
Level Contributor
193 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed October 28, 2013

In line with most reviewers I found the food a bit repetitive but we certainly didn't starve and on the whole the food was reasonably well cooked. As always the salads were very fresh and enjoyable. The service in the restaurant was pleasant and reasonably efficient. The rooms were clean and adequate, but for some reason the balconies didn't have tables! Annoying if you were reading a book and couldn't put it done for a moment. A small thing which would make a big difference. There was plenty to do at the Sports Centre, the entertainment in the evenings ranged (for me only, everyone has different tastes) from dire to fabulous! So hopefully this means everyone gets to enjoy some of the entertainment.

Two thinks stood out for me: firstly, the small pool being slightly warmer than the large one. I have been to hotels on the island before where the large seawater pool has been equally as cold so never braved a swim. This 'acclimatization' pool made all the difference and I thoroughly enjoyed being able to swim comfortably.

Secondly, while all the staff were pleasant I have to say the reception team were the best I have ever come across. Happy, smiling, efficient and VERY informative, they couldn't do enough to help. They really do deserve to have praise heaped on them

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scotty129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAlgarHotels, Director Comercial at PortBlue San Luis, responded to this review, November 6, 2013
Dear Scotty129,
thank you for writing a review on Hotel San Luis. We are delighted to hear you had a pleasant stay in S'Algar Hotels. Please rest assured we have already forwarded your suggestion about the convenience to provide a table at the balcony of the rooms to the responsible person!
On the other side, we absolutely agree with you that it is very convenient that the smaller pool near the main one is heated, especially when the temperature is dropping!
Least but not last, we want to thank you for your compliments in behalf of the reception team. They are very happy to have been able to make your stay even better!
We look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PortBlue San Luis

Property: PortBlue San Luis
Address: Avenida Decima, 07713 S'Algar, Minorca, Spain
Location: Spain > Balearic Islands > Minorca > S'Algar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in S'Algar
Price Range (Based on Average Rates): $
Hotel Class:4 star — PortBlue San Luis 4*
Number of rooms: 234
Official Description (provided by the hotel):
This hotel of modern construction is only 400 m from the sea at S'Algar, and close to the nicest coves of the island. It has 228 bedrooms: 6 junior suites, 5 adapted rooms, and 12 connecting rooms. All of them have air conditioning, terrace/balcony, full bathroom with hair dryer and cosmetic mirror, T.V., telephone, safe, and on request a mini bar.The ground floor has a variety of rooms, T.V. & video room, conference room, Internet-Corner, bar and a buffet restaurant. There are two outdoor swimming pools -one of them heated -, and a large solarium, La Pasta Restaurant and pool bar.The hotel offers day and night entertainment, for adults and children. Access to the Hotel S’Algar’s Spa that offers jacuzzi, sauna, steam bath and a massage and relax area. The hotel has a sports area close to the hotel including paddle, tennis, football 7, miniclub, gym… Our sports monitors also organize diary activities like hiking, excursions in mountain bike, archery & riffle shooting, Yoga, Aerobic, snorkelling, etc. ... more   less 
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Also Known As:
San Luis Hotel
San Luis s Algar
PortBlue San Luis Spain/Minorca

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