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“Excellent hotel for familes although a little remote + limited entertainment”
4 of 5 bubbles Review of Hesperia Lanzarote

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Hesperia Lanzarote
Ranked #2 of 4 Hotels in Puerto Calero
Certificate of Excellence
Telford, United Kingdom
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Excellent hotel for familes although a little remote + limited entertainment”
Reviewed April 18, 2014

Arrived April 2014, it is just 15 minutes from the airport. On arrival, fantastic reception, we were offered champagne, water, juice, and the reception staff excellent and helped us to our room. One note however, we had arrived on our own - a little later when a group of people arrived, it was very very busy checking in and the reception we received wasn't applying to everyone just due to numbers.
The room we had was standard with sea view - now a note of caution - sea view for us was I would say a 20% view of the sea in the corner if you made the effort to find it. In reality, our view was of the main pool area - but we were more than happy as it was a fantastic view. If you really want a sea view I think you would be in your rights to ask for a change of room - we paid extra so I still feel it wasn't right but as I say, we liked the pool view anyway.
The pools of course for our little girl were the best attraction - there are several including a heated pool - beautiful surroundings and all have pool bars serving drinks and food.
Note - get up early to secure your beds, you should ask for towel tickets when booking in and you then exchange these for towels which you use to secure your beds. The beds go quickly!
Food - we didn't book inclusive so if you want to stay in the hotel for your holiday you do need to strongly consider this due to the prices ordering as you go as we found.
Breakfast we had included and enjoyed, great quality although by the 5th morning was a little bored of the same thing - it is a buffet breakfast. We also tried food at the pool bar - not great and expensive. We wanted to try the main restaurants but were told it was fully booked but on inspection during the evenings, plenty of tables not occupied - strange!
Service, to be honest on the whole fantastic, so polite and made you feel very welcome. Only issue was the people who staff the pool bar in the main pool, the guy there is rude actually, he lets down the whole place - but otherwise excellent - didn't use that bar again so kept away!
Entertainment - all they have is singing and piano in the lounge/bar. This itself is great but for a five star resort which is remote from any main town/night life, they really need more shows. Not great for children to be honest, except the pool and for the piano/singing you need to get down early to get seats.
We walked to the nearby town Puerto Calero most days which has the marina and restaurants and there are some good restaurants but expensive - but the walk is beautiful, a wonderful place.
We also had a taxi to the main town Puerto Carmen - the main beaches are here, one long stretch, lots of shops/bars/food and cheaper - Puerto Calero very upmarket, Carmen is for all and the taxi price just 9eur from the hotel.
We only spent five says, in reality perhaps a day or two more would be good - anymore is not for us but we love Lanzarotte and would return - maybe not to this hotel as we have now done this and it is a little away from the main hustle and bustle and not alot to do except swimming and getting a tan.

Room Tip: If you book a sea room, the hotel's interpretation could be if you can see a bit of sea, i.e. 10...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank telfordswan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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London
Level Contributor
112 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 18, 2014

A very nice hotel with excellent service throughout. Room was of a good size with a decent balcony. A number of pools & bars provide diffeent areas to relax within. Choice of food at the buffet breakfast excellent. The only downside was that the wi-fi reception was sporadic leading to somewhat infuriating freezing of emails & worksheets.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ElksLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantes, France
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 17, 2014

You can't fault any thing hotel very good,staff very friendly.reception very friendly and they will help you with any thing,food good but not very hot but lots of choice.there is Italian,Asian and Canary food in the buffet restaurante. You can book at the Concierge a la carte restaurant very good. Also the concierge Amedeo is very helpful, friendly and he gave us very good suggestion about Lanzarote. Thanks a lot. We hope to come back soon..

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pablo_Rey_Rodriguez, Director General at Hesperia Lanzarote, responded to this review, December 16, 2014
Dear Guest

Thank you for sharing your experience from your recent stay with us at Hesperia Lanzarote on Tripadvisor.

Our prime focus is to the provide efficient, warm and friendly service to all our guests and I am pleased that you liked our three restaurants. Thank you for the very detailed feedback and mentioning so many positive elements about the resort.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back and I would like I would like to take this opportunity to wish you a happy Christmas and a happy New Year.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2014

Our first stay at this hotel - and what a stay! From our arrival to our departure, the holiday was fantastic, due in major part to the excellence of this hotel & its friendly efficient helpful staff. The location of the hotel on the coast was just ideal for our interests of relaxing by the pool, walking and snorkelling in the sea.


  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
1 Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pablo_Rey_Rodriguez, Director General at Hesperia Lanzarote, responded to this review, December 16, 2014
From our arrival to our departure, the holiday was fantastic, due in major part to the excellence of this hotel & its friendly efficient helpful staff

Dear Guest,

Thank you for sharing your experience from your recent stay with us at Hesperia Lanzarote on Tripadvisor.

I am pleased to read that from your arrival to your departure, the holiday was fantastic, due to the excellence our facilities and our friendly efficient helpful staff.

We look forward to welcoming you back and I would like I would like to take this opportunity to wish you a happy Christmas and a happy New Year.


Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bilzen, Belgium
1 review
Reviewed April 16, 2014

Super friendly and efficient staff. Nice hotel in a quiet area of Lanzarote. Excellent breakfast buffet. Quality hotel animation. Beautifull swimming pools and garden. Nice pool bars. Never overcrowded and always good service. Great value for money.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
Thank RAMAEKERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pablo_Rey_Rodriguez, Director General at Hesperia Lanzarote, responded to this review, December 16, 2014
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Hesperia Lanzarote on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the services and facilities provided at the resort.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back and I would like I would like to take this opportunity to wish you a happy Christmas and a happy New Year.


Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penn
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 15, 2014

More 3 star than 5!

Pros...
Staff are excellent
Nice hotel if a bit frayed at the edges

Cons...
Booked all inclusive, depending on what bar or restaurant you visit will depend on what might be included! Been here three days, crisps (chips) were free until today!
Water in room at a charge, not good with a baby to make bottles for, so under staff advise collect free bottles from the bars and take back to the room.
Shower head came off and sewage came back up from the plug hole! Baby!!!
Floor in room dirty
Broken tiles and drainage around the pool area

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank uk13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pablo_Rey_Rodriguez, Director General at Hesperia Lanzarote, responded to this review, December 17, 2014
Dear guest,

Firstly, we would like to thank you for taking the time to write your comment.

Feedback is essential to us, and help us to take in consideration the necessary actions about your inputs to improve our general service.

I hope we will have the pleasure to welcome you to Hesperia Lanzarote***** in your next visit and meet your expectations.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2014 via mobile

We've just returned from an all inclusive short stay booked last minute with Jet2 holidays. Definitely worth the AI price - it was wonderful to choose from a wide range of drinks throughout the day. Breakfast was great - lots of choice and a glass of cava a must! We ate lunch in the pool area and beach bar - not 5 star quality but perfectly adequate. We found the buffet in the evening a bit chaotic and tried the al la carte one evening. Not quite 5 star quality (fake flowers on the table and strange dessert) but a welcome change from queuing at the buffet cooking stations. Room was very tired and could do with a refresh. Wonderful, clean pool areas (plenty of beds that weren't 'reserved') and welcoming staff made our 4 days very relaxing.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hesperia Lanzarote

Property: Hesperia Lanzarote
Address: Urb. Cortijo Viejo, C/Hesperia, 1, 35570 Puerto Calero, Lanzarote, Spain
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Puerto Calero
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Puerto Calero
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hesperia Lanzarote 5*
Number of rooms: 335
Official Description (provided by the hotel):
The Hesperia Lanzarote is located on the easternmost island of the Canary archipelago – offering guests a tropical respite from the stresses of everyday life. ... more   less 
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Also Known As:
Hesperia Lanzarote Puerto Calero
Hotel Hesperia Lanzarote
Hesperia Hotel Lanzarote

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