This was our second visit to Hesperia, timed with gatecrashing my parents last 2 days of their honeymoom !! But they were pleased to see us ! HaHa
I emailed the hotel prior to the holiday and explained that the newly weds would be arriving before us and requested that they provide something to mark the occasion, when we arrived toward the end of their stay, I found this had not been carried out and after speaking with management, champagne and chocolates were placed in their room, Oh and ours ! which was a nice touch, better late than never, but very much appreciated
Reception staff were brilliant throughout our entire stay, nothing was too much trouble and they really couldn't be faulted, We requested a room on the top floor which we got, but sadly with a view of a palm tree and nothing else ! after speaking with reception, we were shown several other rooms until we found one that was superb with views of the pool area and the sea ! Muchas gracias !!!
We stayed all inclusive and found the food to be good with plenty of choice. Breakfast and lunch staff were excellent, but sadly the same cannot be said for the evening dinner staff who seemed to pay more attention to clearing tables that were vacant and leaving plates to pile up on tables with guests still seated.
Sun loungers... The hotel is spoilt by two things... People reserving beds at 7am ! and I am not joking, seriously what is wrong with some people ??? The hotel need to get a grip and enforce this charade. and far too many broken sun loungers left for those that play by the rules
To sum up, the hotel does need to have some money spent in keeping with what is expected of a 5* hotel, having said that, we did have an enjoyable stay overall and would hope that the above mentioned constructive criticism if taken on board and addressed, then perhaps this would greatly improve the standard of reviews the hotel receives in the future
- Official Description (provided by the hotel):
- The Hesperia Lanzarote is located on the easternmost island of the Canary archipelago – offering guests a tropical respite from the stresses of everyday life. ... more less
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- Also Known As:
- Hesperia Lanzarote Puerto Calero
- Hotel Hesperia Lanzarote
- Hesperia Hotel Lanzarote