Booked 3 nights in this hotel as an add on to a family holiday where we had gone to Lanzerote for a wedding. We stayed in a Villa and then when the rest of the family went home my best friend and I thought we would chill out at this "5" Star Hotel and Spa for 3 nights. A bit of pampering would be nice. How wrong can you be! Check in was good and the Bell Boy, Joseph (who works from 10am to 7pm and is the only Bell Boy for a 5 Star Hotel!!!!) was lovely and extremely professional. We were taken to a room with a King Size Bed. The booking clearly said Twin Beds and the Receptionist could clearly see 2 women standing in front of him! We then had to wait 30 minutes for Joseph to get us another room. as other guests were also checking in. The room was lovely and the view from the balcony beautiful. Only problem air conditioning was useless, even when it was supposed to have been fixed! In general though room was nice. We had booked B & B. Breakfast looked very good and the staff were very efficient. However, on closer look there were random flies landing on fruit and pastries. If this is a problem for them then use covers. The selection was good otherwise, just the fly problem really. Still not 5 star standards by any means. We did find a couple of sun beds and to be fair they do have notices all around the pool areas to say that sun beds cannot be reserved or the towels will be removed. The only problem, is there are no pool staff to remove the towels that were put down! We were at the lower Pool and Pool Bar the first day. The Pool was freezing. A member of management assured us the following day that this was the pool that was heated - as we were at the top Pool the following day. She said she would check and she would get back to us. We never saw her again! Old sun beds of the blue variety were not fit for people to lie on them and what appeared to be the newer ones were not in good condition either. A lot were ripped or broken. We did take pictures! We went to the Pool Bar to get a drink and i had to wait for 15 minutes as a member of staff who had a T Shirt with "Lifeguard" on it was serving drinks as well as cooking snacks, serving them and cleaning around the bar. He did have a young girl helping him on occasion, but it was appalling and if anyone was drowning there would be no chance he would be in a position to save them. No lifeguards or staff around the pool, only in the snack bars. The Entertainment guy we saw with the "Animacion" T Shirt was cleaning later on in the afternoon and clearing the big ashtrays! It appears they are cutting down on the number of staff they have to save money. We ordered 2 beers, 1 sprite and 2 plates of chips (plastic cups and plates). This came to 30 Euros!!! Unbelievable!!! I was going to use the Spa, however I decided then that they were certainly not going to get any more of my money. The showers around the pools were a health hazard. Green mould and cracked bases. When we went out to go to The Marina for a meal the pool area at the bottom was riddled with plastic cups etc. having not been cleared. My friend and I have taken pictures including a picture of a random light that was broken and lying on the ground with wires still attached. Who on earth decided that this hotel was worth 5 Stars. As other reviewers have said. If you have paid 5 star rates to stay here then you would be sorely disappointed. Attention to detail is a big fat zero and their Head Office as well as the Lanzerote Tourist Board (or whoever gives out their ratings) will be getting the benefit of my opinion as it put a damper on an otherwise lovely holiday.. There were other things that were not good, however I am sure anyone reading this has got the picture. Stay in a villa. We much preferred it even though our villa could have been better it was still good enough for a holiday. Definitely hire a car if your go to Puerto Calero or surrounding area. There is so much to see on Lanzerote itself. We will definitely go back to the Island. Weather was cracking!
- Official Description (provided by the hotel):
- The Hesperia Lanzarote is located on the easternmost island of the Canary archipelago – offering guests a tropical respite from the stresses of everyday life. ... more less
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- Also Known As:
- Hesperia Lanzarote Puerto Calero
- Hotel Hesperia Lanzarote
- Hesperia Hotel Lanzarote