I just got my wallet back from a terrible robbery，lost all my cash but luckily they left my ID and bank cards. Then I spend the entire second day of dealing with my bank to convince them Unblock my card so I can get money. After all the bad experience I had in Ibiza I finally got a chance to enjoy my trip. We chose this restaurant by the rate of tripadvisor, with great expectation, however it made me sorry in the end. We ordered fisher style paella,the waitor understood me fine when took my order,but after the paella served he suddenly doesn't. The food was very salty, I have to complain twice before he took it back to the kitchen! In the first time, he first acted like he didn't understand me then say this was how they cook. I thought it was suppose to be this salty，So I gave another try. It was still unbearable. After I insisted him to taste the food he finally took it back. And came back with the same pot asking me wether I need something else without explain or apology!
Ｉthink it was already bad enough that the chef didn't taste the food bring out of their kitchen, but the service was even worse! the waitor acted like I don't understand their food so ignore my complain!
10 minutes later another waitor came and apologized for the salty food they made， and ask wether I need anything else .But it was too late ! I only asked for more water for the salty food but they brought the water without even help opening the bottle ! Let alone pour it for us！ This was just not the way to treat customers ! Especially when you made such a terrible dish and try to fix it ! They marked on the menu the price is include 10% service fee, it was just not worth the money!
I felt so bad! Although the meal was on the house in the end, but the whole experience made me very unhappy! I felt weren't being respected because they think asian doesn't understand weatern food！that was very offensive！The dinner was meant for cheer me up from the robbery but it turned out to be another disastor！I still have 5 days left of this trip but this made me want to leave as soon as possible！ terrible！
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.