1st time at el pinar, (end of july),stayed for 1 week 2 adult 2 kids all inclusive.
Firstly location is amazing,cala longa is lovely,not too busy,lovely beach safe for kids with lifegaurds very clean.Hotel is a few steps up from beach.
We arrived and was given a seaview room which i hadnt paid extra for with nice balcony overlooking beach and bay.Room was clean,with kitchen but we did not use this as we were all inclusive.Air con could have been a little cooler as it was very hot during the day, room had fan aswell but our bedroom it was too noisy so it was turned off.Main problem with the room was a smell of urine coming from bathroom.I first noticed it when we checked in and thought someone had peed in cupboard in our bedroom and it hadnt been cleaned,but the cupboard backed onto bath and on inspection it was coming from plughole so some sort of sewage problem.Told reception when we left to go out for the day and when we got back it the smell was gone,but the next morning the smell was back but not as bad.
Food was good,loads of choice and plentiful,same breakfast,but luch and dinner changed every day.My favourite was the salmon steaks.
Drink was served in proper glasses and didnt seem to be any limit on how many we ordered but i never got more than 3 at a time.Drinks by pool have to be plastic glasses though.
Now for service,
Reception was great,investigated the bathroom problem(even though it was totally sorted).
We asked to borrow a plug euro-uk plug adaptor as we forgot ours,and one was left for us in our room.
Resturant staff and bar is were this place could improve.Staff never said hello or morning unless you said first ,one or two of them rarely smiled.Cant really give the excuse that they are really busy because it wasnt.We stayed in hotels before as all inclusive and the bar guys are serving all day long with a queue of people and still manage to smile.
Customers seemed to be 50% AI and 50% self catering.
It's differnt to where we stayed before as its an apartment complex that has resturant and bar that offers AI,and not a Hotel,so cant really expect the same facilities like a kids club and only it only has entertainment 3 times a week.So it was a bit quiet for us and the kids.But the place does have many returning guests so it must be doing something right.
In general if we didnt have younger kids i would return,but little things like maybe music round the pool and in the bar/terrace area at night would be nice.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Cancelon, TripOnline SA, Priceline, Hotels.com, Evoline ltd, Orbitz, Hotwire and Cheap Tickets so you can book your El Pinar Aparthotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- El Pinar Aparthotel Hotel Cala Llonga
- El Pinar Aparthotel Cala Llonga, Ibiza