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“Paloma Sultan 'Great and excellant value for money!'”
Review of Club Marvy

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Club Marvy
Ranked #2 of 11 Hotels in Ozdere
Certificate of Excellence
Wolverhampton, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Paloma Sultan 'Great and excellant value for money!'”
Reviewed October 10, 2013

Just returned from a weeks stay, fantastic hotel, location, staff and food, really enjoyed it and can honestly did not get bored with the food. All of the staff are nice but some of them are really friendly and go out of their way to look after you, staff like that are an asset! Very clean and good maid service, really feel that we have had a well earned holiday and a rest, have just booked for September next year.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gaynor42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmelTurkmen, Guest Relations Manager at Club Marvy, responded to this review, September 15, 2014
Dear Valued Guests,

Thank you for sharing such a positive review of our hotel on Trip Advisor. We are very pleased to hear that you enjoyed the facilties.

We look forward to being able to welcome you back to our hotel in the not too distant future.

Best regards from Özdere,
Emel TURKMEN
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Gravesend, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 9, 2013

Booked this holiday to get some sun before the winter. Booked this holiday with Thomas Cook at the beginning of the year with a bog standard room garden view. Saw the prices had gone down on line and wanted to upgrade however t.cook wanted to charge me 168 pounds to do this so I emailed the hotel direct front of desk would not confirm that they could upgrade us until we arrived. On arrival we found out that we had upgraded to the fab rooms near the windmill FOC beautiful view clean double bed and double shower. Only down side is the trek to the restaurants and bars for evening although as everyone has said there a shuttle bus every 15 mins or from the hotel a member we drop u off in a golf buggy this an experience as they go fast up and down the steep hills u will know what I mean if u go there. The pools and views are to die for. Food is good however not as good as we would have liked, this being the evening meal, breakfast and lunch was lovely. Weather was mixed and to be truthful disappointing not the hotels fault I know. The only major fault is little or no evening entertainment as so cold in the evening would have been nice to have something to watch other than the tv football was on or a rubbish elderly trio who were awful. Staff lovely so they may favour the French but if u spend time trying to talk u will get a better service and a laugh with them too. Would I go back no as a long trek between pools bars restaurant etc even with the bus by the end of the week I was getting fed up with waiting for it each time. I can't give hotel 5 stars because of evening meals long treks and little to no evening entertainment. But a lovely hotel anyway so go and you will enjoy.

Room Tip: Upgrade to the superior room is a must fab views and comfy beds
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KENTCOUPLEMITCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmelTurkmen, Guest Relations Manager at Club Marvy, responded to this review, September 15, 2014
Dear Valued Guests,

Thank you so very much for writing such a detailed account of both your stay with us and also our facilties and customer care.

We are so pleased to hear that you thoroughly enjoyed your stay with us and would recommend our hotel to others. Please know that your comments will be shared with the management and passed into the personnel for their encouragement.

We look forward to being able to welcome you back to our hotel for the future.

Best regards for the rest of the year.

Emel TURKMEN
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 9, 2013

my wife and i traveled this september .Wonderful hotel,outstanding food,great friendlystaff,brochure does not do it justice,will certainly go again ,Fanastic pools this is the only hotel we have ever stopped in where you do not have to pay extra for safe,beach towels mini bar,and tea/coffee.Many thanks to all at paloma sultan.

Room Tip: Ask for a room close to the windmill
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robert a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmelTurkmen, Guest Relations Manager at Club Marvy, responded to this review, September 15, 2014
Dear Valued Guests,

We would like to thank you for having choose our hotel afor your holiday an thank you again for your commentary on TripAdvisor.

It will be a big pleasure for us to see you next time in Paloma Club Sultan.

Best wishes from Sultan...

Emel TURKMEN
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 8, 2013

Fantastic location
Poor service in the main restaurant, aggressive waiters, dirty glasses
Non existing house keeping, sheets not changed, floor not cleaned, used glasses not changed
When complaining to reception nothing changed
Room for 2 adults and 2 children: 1 double bed, 1 single bed and 1 sofa bed as hard as a rock and child should not be taller than 140cm
Shower leaking so constant dirty floor the bathroom
I would never go back there

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sergio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmelTurkmen, Guest Relations Manager at Club Marvy, responded to this review, September 8, 2014
Dear Valued Guests,

Thank you for taking the time to share with others about your recent stay with us at Paloma Club Sultan.

We are however very much saddened to hear that you felt unsatisfied with other aspects of your stay.

Having said this we will pass on your comments to the management team so that we can consider how we can make Paloma Club Sultan even better in the future.

We wish you a pleasant rest of 2014's summer and hope that one day we will see you back either in Sultan or another of our Paloma hotels in the not too distant future.

Best regards,
Emel TURKMEN
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 8, 2013

We really enjoyed our stay at the Paloma Club Sultan. The hotel is built in sprawling grounds on the hillside of two small bays. The good news is that this provides great view from the bar, infinity pool and windmill along with two private beaches. The downside is lots of hills and steps so not the best if you aren't fully mobile.
We were impressed with the food and service in the restaurant and also the lunchtime pizza bar. The a la carte was also very good with some of the best food we've had at an all inclusive hotel. The room was good and comes with a fully stocked mini bar which if refilled every day as part of the AI. The jewel in this hotels crown however is the infinity pool which is amazing.
The only downside is possibly the location as it's out of town so there isn't really much to walk to...although if you're here why go anywhere else!
The hotel is predominantly French as is the entertainment team so be aware that it won't be tailored to English customers.
Overall one of the best AI resorts we've stayed at.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JJ_McClure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmelTurkmen, Guest Relations Manager at Club Marvy, responded to this review, September 15, 2014
ear Valued Guests,

Thank you for taking the time to share you recent holiday experiences with us at Sultan here on Trip Advisor.

First we would like to thank you for having choose our hotel.

It will be a big pleasure for us to see you next year at Paloma Club Sultan.

Best wishes from Paloma Club Sultan

Emel TURKMEN
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 7, 2013

Wow! That is honestly how all 50 of us summed up our experience at this hotel.
We came to the Paloma to get married and have a 2 week holiday...... We was no dissappointed.
The hotel is stunning with views u would normally pay thousands for.
The Staff were exceptional, from reception right through to bar stuff, waiter/waitresses, cleaners I could go on and on.
We stayed in B block. The room was clean, bathroom big enough or a family of 4 the view we had was amazing. We looked right out onto the infinity pool and beyond to the sea. Im not one for views but honestly this view was amazing.For us if the room is clean I dont see what else u want? How much time do u actually spend in your room on holiday????? The onlt thing I will say is there is only 1 english channel which was sky news. Could maybe have a couple more channels for kids for when getting ready.
We found it a little hard with pushchair what with it being hilly and lots of steps but came away feeling ike i had done a workout :)
The entertainment in the evening wasnt the greatest at first as it was all in german/french not english, but having spoke to our Thomas Cook Rep the next day they spoke in English aswell which then made evening entertainment exactly what your after.
The 15 kids with us loved it.
Both BIG swimming pools were brilliant for the kids to enjoy themselves in not to mention the 7 water slides. Not open all day but never had to que to go on them.
The baby pool/area was also good.
The snack bars gave you soooo much variety so everyone was happy
Now to our wedding.
I dont know where to begin, They couldnt do enough for us. Emet the Pubic Relations Manager was marvellous in everyway. She put us at such ease and helped with everything from decorating venue, sorting out menus to actually being a witness for us. She was amazing!THANK YOU!
Also a mention to Delak who took us to where we had to go for blood tests, to sort out registrer, british embassy etc. so a big thank you!
On our wedding day it didnt even feel stressful. We was sat by the pools till 2 oclock relaxing. you dont get that back home.
We had champagne and fruit sent upto our rooms for when we were getting ready. No extra cost PERFECT.
The photographers wer so professional and really really good and knew what they was doing Also such a good price.
The ceremony was beautiful as you will see in pictures.
We had the Italian restuarant to ourselves (FOUR SEASONS) with a menu fit for a king.
I will certainly be returning here and recommend it 100%
Forot to mention the bus. If u are far from everything there is a bus that travels every 10 minutes round the complex which is great!!!!

Room Tip: If you do struggle with hills etc ten I would recommend B bloack as it is close to both pools and re...
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Morag31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmelTurkmen, Guest Relations Manager at Club Marvy, responded to this review, September 15, 2014
Dear Valued Guest,

Thank you for taking the time out of your busy schedule to share with others how much you enjoyed your recent stay with us.

Thank you so much for having choose the Paloma Club Sultan for your holidays.

Thank you so much, we are very touched by your kindly commentaries for all our team.

We will be honoured to have you return tu us next year to see you again.

Best Regards,

Emel TURKMEN
Rooms Divisions Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed October 7, 2013

We have just returned Saturday as a large party of 11 with four children aged 9,11,12,13 and what can I say about this hotel apart from having superb grounds that was well maintained and keep very clean..The two private beaches was great we did all go on the jet bikes and ringos that was fantastic the kids really enjoyed that..We was very disappointed with the night time entertainment as it seemed to really cater for the french and not the English so our children was left sitting watching and couldn't understand a word because it was not even translated, so that I thought was very poor and rude.

Our rooms was kept clean with daily towel change and the mini fridge was always kept full (free of charge) we did have a problem with the sliding patio door which they did say they will fix but never did. We was given two rooms out the four with disabled facilities which we complained about but nothing done again they had a walk in shower which run all into the bedroom area so they needed to put loads of towels down when having a shower, so this was also very frustrating.

Apart from this the views and pools was fantastic especially the Infinity pool the kids loved the slides and there was many places to eat and get snacks and the staff was lovely.
This is an International hotel which wasn't stated in the brochure, so we will not be returning next year,we will keep with Turkey as it's the 4th time we have been their and do like the Country..

Room Tip: Probably go for the Superior rooms as was told by others.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allenbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmelTurkmen, Guest Relations Manager at Club Marvy, responded to this review, September 8, 2014
Dear Valued Guests,

Thank you for taking the time to share with others about your recent stay with us at Paloma Club Sultan.

We are however very much saddened to hear that you felt unsatisfied with other aspects of your stay.

Having said this we will pass on your comments to the management team so that we can consider how we can make Paloma Club Sultan even better in the future.

We wish you a pleasant rest of 2014's summer and hope that one day we will see you back either in Sultan or another of our Paloma hotels in the not too distant future.

Best regards,
Emel TURKMEN
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club Marvy

Property: Club Marvy
Address: Goztepe Mevki, Ozdere 35495 , Turkey (Formerly Paloma Club Sultan Ozdere)
Location: Turkey > Turkish Aegean Coast > Izmir Province > Ozdere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ozdere
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Club Marvy 5*
Number of rooms: 349
Reservation Options:
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Also Known As:
Paloma Club Sultan Ozdere Hotel Ozdere
Paloma Hotel Sultan Ozdere

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