Firstly, we are not inclined to complain - and on a positive note, the resort is lovely, the rooms are modern and clean - and we appreciate the efforts of Martin and Emma to try to put things right - and our (1 and only) friendly and helpful waiter Asham.
BUT: The food is 1 star, repetitive, cold - slop. When food is topped up, it is mixed with the old / stale. Two of our members suffered sickness and diarrhea.
The waiters where rude, often walking away with an order - never to be seen again.
The drinks are a scam - they serve low grade spirits unless you complain, then by magic the 'as advertised' drinks appear, for a short time, then serve the cheap alternatives.
We have observed handling uncooked red meats and cooked chicken in the same hands - if you are lucky enough to get cooked chicken of course. If it isn't pink - or ran out of course.
The ala carte options where so poor, again uncooked - we walked out of one, and back to the buffet for the bread rolls.
The best meal we had, was the DIY barbecue - because we cooked it ourselves!
Beach bar is tatty, and often the only place we could eat - and have to wait for a table - so we can tuck into our bread rolls (only thing palatable)
They refused to open other bars on damp nights, we had to sit on the floor in the reception / bar area as no seats free.
Had meetings with management, they confirmed they 'have an issue' and looking to change restaurant staff / chef's.
The Thomas Cooke Rep - did not help by saying 'I eat here - and have no problem' - and 'we are the only people to complain'. But out of the few I spoke to (5 parties) ALL had the same complaints.
So come-on all you recent visitors, add your reviews on this total RIP-OFF resort!
It has put us off going abroad, left some of us in tears - and we are annoyed to say the least.
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- Also Known As:
- Paloma Pasha Hotel Ozdere