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All reviews public car park bathroom pod train station high street free parking rooms are clean comfortable bed short stay per day town centre beans central london st pancras min walk full english no frills tea and coffee
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Reviewed 4 weeks ago

Stayed a number of times at this hotel and have not been disappointed, however the rooms are now starting to look tired but are clean. If one criticism it would be hand towels are now not in the room.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank johnjoewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded 2 weeks ago

Dear johnjoewood

Thank you for your time to give us good feedback,

we are looking into doing slight refurb in near future which will help us to uplift our product,

More than product we are proud on our team who makes our guest feel comfortable & welcoming.

Hope to see you soon.

Many Thanks
Anuj Sagar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2019

I stayed on good Friday (19th April) and they still have not returned my holding deposit despite 10+ phone calls and promises it will be in my account the nest day. Finally I was told to call my bank as this was not Ibis problem, only for my bank to inform me this is a lie and Ibis have simply not bothered to return the funds. I still have to wait for my money. This has caused me financial difficulty. I expect compensation. Staff just ain't bothered.

Date of stay: April 2019
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
Thank KennyKen84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded 2 weeks ago

Dear Guest

Thank you for your time for writing the review for us.

we always appreciate feedback from our guest, as i have explained before that Pre Authorization was already released from our end & it was bank who usually takes long specially if its a credit card.

i am really sorry for the inconvenience you had after your stay.

Hope to welcome you back.

Many Thanks
Anuj Sagar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2019

Mostly good value, but some nights can be quite expensive. The bedrooms are small, especially if you are a family and add a single bed in the room, when it becomes very cramped. But as long as it is for sleep only it is perfectly adequate although there is very little room to store luggage. The bathroom 'pod' is excellent; ultra-modern with a huge shower. I have stayed here at least five times and the staff are unfailingly polite, cheerful and helpful. The buffet breakfast is excellent and good value.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank michael4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded 2 weeks ago

Dear michael4321

Thank you for your review & appreciating our facilities a=in hotel, indeed our staff is a true assert to us who never let you down.

hope to see you soon.

Many Thanks
Anuj Sagar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2019

We stayed here for the night as visiting friends in the area, & were very impressed with everything.
The staff were especially helpful, attentive & friendly, especially the lovely young french woman called Charlotte who always had a big smile on her face when we spoke to her & went out of her way to help us.
We ate in the hotel restaurant and were very impressed with the food/prices.
The coffee Latte is one of the best coffee's i have ever had.
Yes it's a budget hotel, so maybe there are some parts that are a little tired, but on the whole, it's definitely a hotel we will come back to when in London again.
Thank you for making our stay welcome.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Jane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded 2 weeks ago

Dear Jane A

Thank you so much for taking the time to write a review and for giving us a 5 out of 5!


We look forward welcoming you back next time you are visiting London.


Best Regards,

Anuj Sagar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2019

My last review was in 2017 and we have managed to stay here four more times since then! We travel into Borehamwood to visit family quite often and this has become our Go To Hotel. They will allow us an early check- in ( for an additional 20 pounds) since our flight in from Las Vegas is usually in the mornings. Still a great bargain as the we book through Expedia. The rate have a weird way of changing daily. We don't order the breakfast for the 8 days we stay as there are many places within walking distance for a great morning start, but when we do, it is fine for what you are charged. The staff are always courteous, tho we have the maid service in a couple times, we can keep our room neat and have our own towels and amenities we leave with family. We also utilize the small space by using small IKEA storage bins, easy to pack and super convenient. You can pick up the bus just across the street, and walking distance to shopping is super easy. For what is around that area, I don't see anything better. It is kept clean, and if there is something wrong, they try and manage it immediately. While we also stay in London during our family visits, We are always secure in leaving our things there overnight. But they took away the Kronenbourg !!! Bring it back !!

Room tip: We always stay above the first floor, either side of the building is fine.
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank SeeItSayItSorted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded 2 weeks ago

Dear Guest

We really liked your log in SeeItSayItSorted

As truly describe from your side in details, we really appreciate you taking time to tell us about your detailed experience.

i know we did changed your fav beer please accept our apology i am sure you will try from our new selection of drinks as well.

Hope to see you soon.

Many Thanks
Anuj Sagar


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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