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“Fabulous Service”

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Ibis London Elstree Borehamwood
Ranked #2 of 6 Hotels in Borehamwood
GreenLeadersBronze level
Reviewed October 20, 2012

It was the first time that we have stayed in this hotel and it was a great experience. The staff were all very warm and friendly. That really made the difference. The hotel is very close to the high street which is very ideal. The rooms were immaculate and gave a very comfortable feel. The linen and pillows were spotless. Lots of restaurant options with variety of cuisines. The breakfast was superb. Overall highly recommended and will definitely visit again.

  • Stayed: October 2012, traveled as a couple
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Thank nyogi21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded October 26, 2012

I very much appreciate your comments regarding your stay at Ibis London Elstree Borehamwood. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Melih Yanik
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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811 - 817 of 1,049 reviews

Reviewed October 16, 2012

Well placed for a trip to London by car. Free parking and about half a mile walk to the station with trains direct to central London, along a pleasant main street of shops, restaurants and takeaways.
Pleasant, helpful and polite staff, and exceptionally clean rooms and linen.

  • Stayed: October 2012, traveled as a couple
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Thank lynnmagnew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded October 17, 2012

I very much appreciate your comments regarding your stay at Ibis London Elstree Borehamwood. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Melih Yanik
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

I am presently staying at this hotel visiting from Canada and I have to say what a great experience this has been. The rooms are spotless and the location is great,close to the high street with lots of restaurant options as well as the hotel options. Beds are very comfy and breakfast is super. We will be back

  • Stayed: October 2012, traveled solo
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Thank Turner53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded October 15, 2012

I very much appreciate your comments regarding your stay at Ibis London Elstree Borehamwood. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Melih Yanik
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2012

was ok the hotel, but the recepcionist was so unprofessional, i asked for a voucher for the parking lot, cause is neccesary and he refused to give me it. and got a ticket and he still refused
to take care of it even i remember him about i asked for the proper voucher in order no to be entitled to have a ticket for the parking enforcement

  • Stayed: October 2012, traveled as a couple
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Thank tzar2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded October 17, 2012

Thank you for taking the time to tell us about your stay at the Ibis London Elstree Borehamwood, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back at Ibis London Elstree Borehamwood and provide you with a genuine hassle-free experience.

Yours sincerely,

Melih Yanik
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012

We had a horrible experience this July by chosing this miserable place.
It did not look like a regular Ibis hotel. It looked more like a cheap third world hotel instead.
I attach a picture to give you an idea on how the beds are made in this hotel.
Room was not clean, there were stains as already commented in other reviews.

  • Stayed: July 2012, traveled as a couple
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1  Thank Antoni C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded October 17, 2012

Thank you for taking the time to tell us about your stay at the Ibis London Elstree Borehamwood, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.

We have now new Ibis beds and new carpets in the rooms

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back at Ibis London Elstree Borehamwood and provide you with a genuine hassle-free experience.

Yours sincerely,

Melih Yanik
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2012

We stayed at the Ibis London Elstree Borhamwood last month whilst visiting the new Harry Potter Studio Tour at Warner Bros Studios. The hotel was ideally situated for this and for our time in London the next day. There is plenty of parking at the hotel as it is situated next to a car park and the staff are happy to provide you with a voucher to display in your car so you do not need to pay the parking charges. The hotel is basic but clean, tidy and the shower is great! We had a room at the front of the hotel next to the main road and whilst this is busy it is not intrusive although the Police cars leaving the station opposite were sometimes a little distracting! We ate in the hotel for one night out of the three we stayed and the meal was okay - usual pub fare. We stayed bed and breakfast during our stay and the breakfasts consisted of cereal, fruit, yoghurts, toast, pastries and the cooked selection was bacon, sausage, beans and scrambled eggs on each morning. There was also orange and apple juice which you could help yourself to and coffee (various styles ie cappuccino, latte, espresso etc) tea and hot chocolate available from a machine - again you could have as much of this as you wanted. In the room we had coffee and tea making facilities and a large towel each and two smaller hand towels. All in all very good value for the price and would definitely recommend it for a short, sight seeing weekend.

  • Stayed: September 2012, traveled with family
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Thank montysmum32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded October 4, 2012

I very much appreciate your comments regarding your stay at Ibis London Elstree Borehamwood. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Melih Yanik
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

The Ibis brand provides a good, functional, clean but no frills budget hotel. Perfect if your hotel is not a major part of your holiday, leisure break, etc but you still want somewhere decent to put your head down or get a snack.
This Ibis provided just what I expected at a very reasonable price. We were there for the Harry Potter exhibition, not to lounge around the hotel.
The rooms are good; a problem with the AC was dilligently fixed while we were out. Breakfasts were fine; nice to be able to get a drink at the end of the day.
The staff were very helpful if a little overworked - I suppose a low level of staff is part of the chain's budget strategy.
Just get your expectations clear before you book; unlike that loud-mouthed customer giving the staff a hard time as we left - clearly expecting a Ritz-level of accommodation and service for a budget price and demanding compensation. Get real.

Room Tip: We had a room on the fourth floor which was quiet. If you want adjoining rooms then tell them in adv...
See more room tips
  • Stayed: September 2012, traveled with family
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Thank StubbyDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLondonElstree, General Manager at Ibis London Elstree Borehamwood, responded to this reviewResponded September 26, 2012

I very much appreciate your comments regarding your stay at Ibis London Elstree Borehamwood. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Melih Yanik
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London Elstree Borehamwood

Address: Elstree Way, Borehamwood WD6 1JY, England
Phone Number:
Location: United Kingdom > England > Hertfordshire > Borehamwood
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Borehamwood
Price Range: $59 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis London Elstree Borehamwood 3*
Number of rooms: 122
Official Description (provided by the hotel):
When you're trying to get from A to B, sometimes you just need the essentials - but that doesn't mean they can't be done really well. That's exactly what we're about here: with super-comfortable Sweet Beds in every room, a hearty breakfast served up each morning, a stylish on-site bar and restaurant, free fibre Wi-Fi, parking, late checkouts (just in case your schedule loosens up) and the friendliest staff in the region, ibis London Elstree Borehamwood ticks all the boxes. Five minutes from a well-equipped high street and the famed Elstree Studios, our modern hotel is home to 122 bright, airy bedrooms with en suite power showers. We are just minutes from Elstree / Borehamwood train station, and easily accessible from M25 and A1, only 30 minutes drive from central London, and 20 minutes from Wembley Stadium. Kings Cross station is just 24 minutes by train. ... more   less 
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Also Known As:
Ibis London Elstree Borehamwood Hotel Borehamwood
Accor London Borehamwood

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