I've been to Trecco Bay twice before with a relative, staying in their caravan for two nights so when I booked I knew what we were getting into. We were driving straight down from Center Parcs as two weeks there would bankrupt us so we also knew we were scaling down a little and expected that. We arrived after a four hour drive and were hot and tired but knew we could get our keys straight away, which helped. However, this is whe the story changes a little. During check-in I was informed that my non-smoking caravan had been smoked in before......ahem, as a strict non-smoker I have the nose of a blood hound and hate it so I was already on edge. When we went to the caravan it was evident to me immediately and I went straight back to reception to say I was not happy. He is where the story returns to fabulous as the lady there, Charlotte, was absolutely incredible. I am not a stroppy person but I am firm and Charlotte answered every question I had and did everything she could to help us. Within twenty minutes the lead cleaner had come and checked it all out, bringing products and refreshers. Next the handyman came and looked at the linoleum which was not neat, the Manager also came in and all the while Charlotte took full charge of organising help for us. She organised compensation vouchers and a deep clean of the carpet to remove any smells as well as a deep clean of the hard surfaces. The carpets were deepcleaned throughout whichwas incredible and removed the smell of smoking (and a lot of dirt) which was all i wanted. The next day, Charlotte was still helping us and had organised for us to have a free upgrade to a brand new caravan for the latter part of our holiday. In every other way, Trecco Bay met the expectations we had. Luckily the weather meant we didn't need to rely on the small pool that was overly busy as the beach was our second home.
Overall, you come here knowing it is isn't Center Parcs or even trying to be. It is a cheerful holiday park with a stunning coastline offering the type of seaside holiday I associate with childhood - sand, sea, ice-cream (you must try the two stands on the seafront that sell handmade ice cream - fabulous and cheap too) and time together. The entertainment was good but we sent most evenings playing cards with the kids and barely watched TV at all, which was fantastic. Our upgraded caravan was utterly immaculate - it was like some sort of hotel, stunningly beautiful, and as if brand new (Nottage 2013). Yes the caravans are close together and if you have a private let you can choose one with a terrace/balcony which would have been a real asset.....but I think you have to consider that Trecco was £800 less than Center Parcs and in our stay at Center Parcs we needed it re-cleaned, the oven broke and needed a gas engineer and every activity cost money except the pool.
We have re-booked the top end caravan in Cornwall to tour there and have high expectations of Parkdean based on the quality and service we received at Trecco, lets keep everything crossed that it is as good.....and that Parkdean have all their staff as well trained as Charlotte and the two gentleman that cleaned our first caravan.
- Official Description (provided by the hotel):
- One fantsatic big family fun park!You bring the family - we'll supply all the entertainment with crazy kids' clubs, our fabulous Splashland indoor pool, wet and wild outdoor play, bowling, bingo and basketball. And that's just for starters! When you're not whizzing down zip wires and watching live shows, you're only a hop, skip and a jump from a blue flag beach and countless other fantastic visitor attractions. * One of the UK's largest holiday parks * Right on the edge of a lovely Blue Flag beach * Explore the Glamorgan Heritage Coastline * Fantastic Splashland pirate themed pool * Live Showtime Entertainment every night ... more less
- Also Known As:
- Trecco Bay Holiday Park Hotel Porthcawl
- Parkdean - Trecco Bay Holiday Park Porthcawl, Wales