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“Not EXACTLY like the picture”
Review of Seabank Hotel

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Seabank Hotel
Ranked #1 of 6 Hotels in Porthcawl
Reviewed March 20, 2014

This was an independently booked two day trip although there were two coach parties....

The hotel is in a really great position, and we had paid extra for a seaview room. It was worth it !!!

But back to the start... When we got up close the outside wall of the entrance had the wall finish peeling away, and I could have hooked my fingers behind and pulled it away.. There were a number of "fag ends" strewed around the entrance as well as a selection of other debris. As we opened the door we were hit by a musty smell reminiscent of lots of charity shops.... Although it was 14.30 and the place was deserted we were told we couldn't check in until 15.30 !!

Otherwise the staff were very friendly, the service was good, the room great, don't expect fantastic cuisine (£11 for a three course meal ordered at time of booking), the hotel was clean BUT in a major need of refurbishment

Room Tip: Pick room 310
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  • Stayed: March 2014, traveled as a couple
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1  Thank constipatedcamel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 - 198 of 270 reviews

Reviewed March 9, 2014

Well don't know what was wrong with the Sunday lunch, the rooms or the staff, we had a fabulous welcome and the food was exactly as expected. Certainly not tinned, the cake from the cabinet was excellent and perfect for my wife who requires a gluten free diet. We ate on the Sunday admittedly checking out somewhere to stay for the following week.
The staff and manager were very friendly and the manager even offered to carry our bags upstairs when we arrived to stay for the night on the Wednesday.
The hotel is perfect for an overnight stay or longer, the views are stunning and the close proximity to the Grand pavilion is a bonus as we were combining visiting relatives with a visit to the Grand pavilion.
The only downer was having to remember the registration number to enter into the machine in the hotel, and we were sorry to leave.
A comment for the cider drinkers, the Gaymers is not the best cider, but drinkable.
Looks like a case of some people just complaining for the sake of it.

Steve Atkinson.

Room Tip: Just book a room where you have a view over the channel Its worth it.
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  • Stayed: March 2014, traveled with family
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2  Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2014

The coach holiday was excellent but the hotel left a lot to be besired the food we mediocre often cool and and not well presented The rooms we had was cool but ask for a heater and one was provided The lift kept breaking down and there was never a manager around when you wanted one this is not we have come to experience with Leisureplex and definitely will think twice and using Alfa Travel

  • Stayed: February 2014, traveled as a couple
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2  Thank colin612016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

We stayed at the Seabank on a coach break with Alfa coach tours it was a cheap five day break
The room allocated was excellent bright and modern
We were lucky we had a ground floor room as during the week the lift was broken down three times each time for several hours, this was causing huge problems for the elderly and disabled.
There was no duty manager to take their complaints to just staff who did not know what to do
We were informed on arrival that the entertainment room was being used to store furniture and would not be used whilst we were staying however entertainment would happen in the bar area
What a pity for the artists who were very good but the bar area was cold and draughty most of the people staying went to their rooms for warmth which left with an audience of only around twenty
Informing staff of the problems fell on deaf ears no one seemed to be able to take charge of the situation
On the Wednesday evening in the dining room there were lots of complaints about cold food and shortages again no one was available to deal with this, so guest were left to grumble amongst themselves about things, one couple on a self drive break cut their losses and left a day early
Our trips out were very good our driver looked out for us and after all of us
This would have been a brilliant break had we seen a manager when we had issues but other than coming on the coach when we arrived he was thereafter like the scarlet pimpernel
They seek him here they seek there they seek him everywhere
This was our first stay at a Leisureplex hotel although things were bad here we have been assured by other guests that the situation at Seabank was not normal it’s just a case of poor management

  • Stayed: February 2014, traveled as a couple
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3  Thank dragfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2014

reminded me of a quick dinner the beef was sliced cook beef from supermarket the peas and carrots and new potatoes came out of a can not even frozen. the decor was like being back in the 60,s along with the service. if i had feed the dog with it i could have been prosecuted by the RSPCA.

A good place to take your mother in law

  • Stayed: February 2014, traveled as a couple
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2  Thank stephen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VeronicaGorman, Guest Relations Manager at Seabank Hotel, responded to this reviewResponded March 2, 2014

Dear Stephen G

I am very sorry that you were disappointed with the Sunday Lunch you were served. I can assure you that the beef we use is a roasted topside of beef joint which is then sliced with an electric slicer (the kind used in supermarkets) so may have appeared to have been shop bought but I can assure you it is not. The peas are frozen and the carrots fresh (pre-prepared). We offer a very good standard of service in the restaurant and considering that the Seabank is an AA rated two star hotel and the price of the Sunday Roast is £7.95 for one course or £13.95 for 3 courses (4 choices of starter, 5 choices of main course and 4 choices of dessert), I believe it is very good value for money. I am sorry that you do not agree.

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Reviewed January 7, 2014

Having been brought up nearby, the Seabank was always a place you went to for a birthday or special meal and the bar was fantastic. But that was a very long time ago and I realise I am probably not a member of the hotel's current target client group. We stayed last year in two single rooms. Rooms were adequate but I've stayed in a lot nicer. The dining room and bars were nightmarish - full, loud and brash - and the breakfast was not worth getting up for. Nevertheless, we decided we would stay again this year as it was very inexpensive and we could spend the money saved on food and drink elsewhere. However, they would not book us in until all the coach parties had expressed an interest in registering. Rubbish. So we booked in another place very nearby and it was fantastic and totally worth the extra. Review appears elsewhere. Seabank is being marked down because of the unpleasantness of its public areas and its lack of interest in people like me and my friends!.

  • Stayed: May 2013, traveled with friends
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5  Thank olwenjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014

We stayed here on a three night break in December travelling with Alpha Travel. Our room on the first floor was very nice and the bathroom lovely. The food and the staff were good and attentive and we enjoyed our stay very much. The entertainment on the three nights was good although some people were ill on the last night with suspected Nova Virus which can happen anywhere I am afraid. The manager and his staff worked very hard to control the outbreak and all credit must be given to them. The young man who entertained the depleted audience was very good and we had a full show despite this. We would certainly stay at this hotel again.

  • Stayed: December 2013, traveled with friends
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3  Thank jean_wellings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seabank Hotel

Address: Esplanade, Porthcawl CF36 3LU, Wales
Location: United Kingdom > Wales > South Wales > Vale of Glamorgan > Porthcawl
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Porthcawl
Price Range: $83 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Seabank Hotel 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Seabank Hotel - Porthcawl (3 Alpha & AA 3-Star). Porthcawl's most prominent building is situated on a headland, a short walk from the Grand Pavilion and John Street shops. There are spectacular views of the Bristol Channel and South Wales coast from the bar, restaurant and most bedrooms. All 89 bedrooms are centrally heated and have bath or shower and WC, hair dryer, TV, internal telephones and tea/coffee making facilities. Extensive public areas include the Smuggler's Bar, Garden Restaurant and large function room with entertainment most evenings. The lift serves all floors. Extensive car parking. ... more   less 
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Also Known As:
Seabank Hotel Porthcawl, Wales

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