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“Stunning house in a great location - lovely...”
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Very good
7 reviews
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Overview
Rental Home -
3 Bedrooms, 2 Bathrooms, Sleeps 8
Porthcawl, Bridgend County, South Wales, Wales

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
susiebris...
London, United Kingdom
1 review
“Stunning house in a great location - lovely seaside break”
Reviewed September 2, 2017 for a stay in August 2017

We loved our stay at Ocean View - fabulous house, very luxurious and clean. There is an amazing large kitchen and lots of great living space for a family or group - we loved the bar and decked garden. The beds were very comfortable - we all slept so well! The location of the house is really good - right by the beaches, shops and amenities but yet on a quiet street. Our children loved Porthcawl, especially the beaches, fairground and old-fashioned sweet shop. Rachel the owner was helpful and easy to contact.
Perfect place for a seaside break - we'll definitely be back!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JP1364
Prenton, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Don't book unless happy for your "damage" deposit to be used to replace worn out items. Tripadvisor arbitration useless.”
Reviewed August 20, 2017 for a stay in June 2017
3
people found this review helpful

House was rented over a weekend to hold a family party for my father’s 86th birthday. It is a nicely furnished house in a good location for town and beaches. Parking close is a little challenging but that’s nothing unusual these days. Weather for the weekend was very favourable so we should have had very pleasant memories from the weekend. Unfortunately the experience was tainted by an acrimonious dispute with the owner after we were charged for replacement of two bar stools, one of which had collapsed as soon as my son had sat on it. We had attempted to discuss the perilous state of the stools with the owner’s representative when he called prior to our departure but he was more interested in telling us about his weekend boating trip. The experience of trying to resolve the responsibility after departure was frustrating, especially after the owner told us that her neighbours had informed her about our “unauthorised 20+ person party”. We were actually the 9 people agreed on the rental plus 4 visitors (aged 86, 79, 65 and 63, all of whom had departed by around 8pm). As can be read elsewhere the arbitration service provided by Tripadvisor doesn’t involve any meaningful dialogue and numerous requests for anwers to questions related to their final decision are completely ignored (despite the fact that in every email they say please email for further information – when you do email with request for specific information they just keep responding with the same standard email saying to email for further information!!!) So in conclusion, nice place, check the furniture thoroughly and photograph everything before you touch it, be careful what you say when outside as the neighbours who can’t count are taking note, think of your damage deposit as the means by which the owner refurbishes the property, don’t expect the local agent to do what he promised as he’s too busy and don’t waste your energy using Tripadvisor’s arbitration service. As lots of people say their arbitration is always in favour of the owners as they want to keep them happy. I will NEVER book another property through Tripadvisor or it’s subsidiaries which are: Holiday Lettings (the company we used), Flipkey, Housetrip, Vacation Home Rentals, Niumba.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 26, 2017
We are very sorry this guest feels disappointed by the outcome of the Trip Advisor arbitration. However, we would like to make it clear that Trip Advisor ruled in our favour based on the breadth of evidence provided. This includes the following:

I only purchased the house a year ago and every item in the property is less than a year old. So the items are certainly NOT worn out. The property is fully inspected and cleaned after each and every guest checks out. The chairs were checked before this guest arrived and everything was fine. When they left, 2 chairs were damaged.

Accommodating parties in the house is considered on a case by case basis. Despite exchanging a number of emails with this guest prior to their stay, they did not mention they were going to have a party of over 20 people at the property.

A number of images were sent to Trip Advisor, including the significant amount of alcohol bottles left behind after this guest checked out, in addition to the broken chairs. Parties of this kind are prone to result in damage.

Our Property Manager is always on hand during the stay of each guest. He does a meet and greet and shows them around the property, answers any questions and hands over the keys. Furthermore, he is always on hand during guests’ stay to answer questions and attend to any issues. The guest in this case, did not call to mention the broken items at all. It was only when the Property Manager called into the property whilst the guests were checking out, did they to mention it.

This is the first time since we started renting out the house that we have ever had to make a claim against the damage deposit, as every guest we have had to date has treated the property with the utmost respect. Also, the full damage deposit wasn’t taken – only sufficient funds to replace the damaged chairs – as a result the guest received over half of their damage deposit back.

We would like to finally respond by saying that we do everything we can to make our guests stay memorable.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewed August 6, 2017 for a stay in August 2017

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hari B
Buckinghamshire, United Kingdom
2 reviews
“Fantastic House!”
Reviewed May 31, 2017 for a stay in May 2017

We had a wonderful stay at Oceanview in May.
The house is wonderful, well equipped and was perfect for us.
The house was spotless when we arrived, with the welcome gifts left for us were a wonderful surprise and things just got better from there.
It was the perfect place to stay for our party of 6 adults and we highly recommend this holiday rental.
Rachel and Phillip were great to communicate with and very helpful.
Thank you!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jean m
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic”
Reviewed November 1, 2016 for a stay in October 2016

Absolutely fabulous house, luxuriously appointed and a pleasure to stay in. Location was ideal for walking into Town and for visiting various beaches. Owner was really accommodating, especially as we only booked it the day before. A real pleasure. We were a family of 4. Will look forward to staying in the house and visiting the area again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The house
Liked least: Everything was great
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
owend1973
London, United Kingdom
1 review
“Sensational Seaside”
Reviewed September 1, 2016 for a stay in July 2016

We stayed at OceanView for a week during the school holidays. The house itself is immaculately appointed and is one of the best rental properties we have ever stayed in. The large kitchen became our family base for the holiday (not that we stayed indoors much) and the bar area was a really lovely place for the wife and I to relax after the kids had gone to bed. The BBQ and outside deck also saw a fair amount of action. The kids loved having their own rooms - and there was plenty to keep them occupied.

Being able to see the sea from the master bedroom, was fantastic, and we enjoyed our morning coffees on the balcony - also with a direct sea view.

The property is perfectly located - easy access to the seafront, the beach and the lovely footpath to Rest Bay. Equally important was the proximity to the town and the shopping. Porthcawl itself is an old fashioned sea side experience with fish and chips, a fairground - perfect

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the standard of the house and its location
Liked least: Not Applicable
Traveling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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