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“Great staff but overpriced.”

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Bleiche Resort & Spa
Ranked #4 of 12 Hotels in Burg (Spreewald)
Reviewed January 14, 2010

We spent one night at Zur Bleiche because we needed a hotel near the Polish border and also wanted to see the Spreewald. Because there are many towns named Burg, several of them located in the same general vicinity of Germany, our navigation device directed us to the wrong place. However, upon calling the hotel, our error was quickly discovered and the staff assisted us in determining the correct location. When we finally arrived at the hotel, we were pleasantly surprised by having been upgraded to a suite. While our car was valet parked, and prior to being shown to our room, we were given a comprehensive tour of the extensive facilities and our dinner reservation was verified. Although they had booked the incorrect restaurant, the error was quickly rectified (see separate review of 17fuffzig). The suite was enormous and came equipped with a dining area, large sitting area, walk-in closet, and huge bathroom with heated floors. Additionally, we were provided with large bottles of mineral water and fresh fruit. Our only quibbles were the lack of personal toiletries and the miniscule bath towels, both of which were surprising in a place that markets itself as a spa. I can fully understand other reviewer complaints about the lack of air conditioning, primarily given that there is an obvious mosquito problem; we found them in our room and the restaurant in sub-zero January weather. However, the comment about not accepting credit cards is inaccurate; we paid with visa. The continental breakfast buffet was ample and we were also offered our choice of hot dishes. We did not stay long enough to take advantage of the spa facilities, so cannot speak to those. Although the staff, food, and room were all very nice, the price was still very steep given the hotel's location.

  • Stayed: January 2010, traveled as a couple
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3  Thank Frequent_Flier07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 - 33 of 288 reviews

Reviewed December 28, 2009

This hotel is remotely located from Berlin (about 1.5 hrs away) and is beautifully decorated and furnished. The staff is helpful and friendly as far as standard requests are concerned.

Overall, the rooms are overpriced for what they offer (or lack) in comfort. While it does hold itself out to be a top-notch hotel, the hotel lacks two features standard for any international hotel: air-conditioning and acceptance of credit cards. The hotel makes no effort to inform guests ahead of time that credit cards are not accepted.

The hotel has several "quiet-to-a-whisper" restaurants - all served by one central kitchen. This, perhaps, is the reason why the wait between courses had been between 45-60 minutes, again without any heads up from staff. While good, the restaurants are severely overpriced for what they offer.

While great potential, at this point I cannot recommend the hotel. This would change if staff is more attentive, price/value ratio is satisfactory and credit cards are accepted.

  • Stayed: November 2009, traveled as a couple
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3  Thank patricknewyork29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2009

My wife and I stayed here for 2 nights and found this to be a great place with nice staff and facilities.
They picked us up from the train station, did their best to communicate with us in English (broken english), even provide us with our own english menu and welcome message.
There is a network of river/canals that flow through the region and the hotel provides kayaks and canoes (believe you have to pay for them) but it was a nice little trip and people even sell things along the way.
We went during the week so it was quiter, left on saturday morning and it was getting busier. Lots of rooms and saunas (from ice cold to crazy hot) to explore. A few different pools, all with good atmospheres, although there is a naked area, which we walked into, so beware if that bothers you.
Overall great relaxing stay.

  • Stayed: July 2006, traveled as a couple
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Thank Hexum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2008

Bleiche is an amazing place. The style is exactly what my partner and I like. Very classy but not stiff. They refuse to have a star rating which kind of proves my point. Taking into account that we spent around 1.000 euros for 2 nights (including meals etc), the place is very nicely informal. T shirt and jeans for a 5 course dinner is not a problem. The spa areas are huge, incredibly cosy with plenty of space to relax and rest, thousands of cushions and places to sit, lie, lounge, read... The staff is great (although not 'regular 5 star'), welcoming, friendly, knowledgeable but also nicely informal. Well - in the spa and wellness areas it kind of seems out of place to be formal since you are facing your guests wearing a towel only. And often not even that. We went on a coolish rainy summer weekend - perfect for saunas ect. On a hot summer's day I would personally prefer a hotel by the sea. But I will definitely be back in the winter. Maybe beginner's luck - we were upgraded 2 categories in our room. Funny enough, I suspected but did not find out until I asked on check out. Which means that the smallest rooms are indeed very small. Having said that - you do not want to spend much time in your room anyhow. Expect to do half-board. The food is outstanding and room-only rates don't really make sense the way the place works.

  • Stayed: July 2008, traveled as a couple
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Thank GayGuyFromBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2006

We spent a weekend in the hotel. Unfortunately, they do not have air con there (which was quite a bummer because of the temperatures). So we requested a cooler room downstairs - which turned out to have a (typically for the Bleiche) small bathroom with a little mould. Of the 6 window panes, two were almost blind and one had a crack. The mini fridge did not work. Between the carpet (yuk!) and the wall was a 4 cm gap (?). For breakfast, we wanted to sit outside but were not provided with a tablecloth. Breakfast was not really fresh and distributed over 3 rooms. Service was slow. Additionally, only half-board is possible. The wellness area is large and laid out spectacularly but definetely has problems with cleanliness (e.g. plastic bag in the pool, used glasses in the gym). Overall, probably the most overrated hotel I have seen so far. If you want to go there for wellness by all means, try to get into the day spa.

  • Stayed: July 2006, traveled as a couple
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20  Thank CarolineFaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Beverly Hills
29
Reviewed April 4, 2006

I stumbled upon this amazing Hotel and Spa when I was living in Berlin for 6 months. It is about an hour and a half to 2 hour drive from Berlin in the romantic Spreewald World Heritage area. The Spreewald is a series of shallow canals off the Spree River in forests and meadows that are truly beautiful. In all there are about 200 kilometers of canals in an area where the Sorb people have traditionally lived. They speak a language very different from German, and have beautiful log/wood houses and wonderful gardens along the canals.

The Hotel has wonderful, large and traditionally furnished rooms in three buildings. They are reasonably priced, and the spa is included (although services are extra). I am a spa fanatic, but this outdoes any spa I've ever visited in Europe, the Caribbean or the US. There are several steam rooms, including one that looks like the inside of a rustic log cabin, one with aromatherapy, another more traditional. There are numerous hot and cold plunge pools and 2 very large swimming pools. The services (massage, facial, body treatments) are incredible!

The food, available in 2 restaurants, is first rate, and the service is first rate. The setting could not be more romantic, as the hotel is on the banks of one of the Spree canals, surrounded by meadows and forest.

Staying at this hotel was the highlight of my 6 months in Europe. It surpasses my stays in such top hotels as the Adlon and the Ritz Carlton in Berlin, the Relais Christine in Paris, the Berkeley and the Mandarin Oriental in London, the Hotel Arts in Barcelona, and the Four Seasons in Milan and Prague.

  • Stayed: September 2004
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8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: June 2017, traveled with family
Thank AstonMartin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireille_Schreiber, Leiter Gästebetreuung at Bleiche Resort & Spa, responded to this reviewResponded 1 week ago
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Additional Information about Bleiche Resort & Spa

Address: Bleichestr. 16, 03096 Burg (Spreewald), Brandenburg, Germany
Location: Germany > Brandenburg > Burg (Spreewald)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Burg (Spreewald)
#4 Spa Hotel in Burg (Spreewald)
Hotel Class:4.5 star — Bleiche Resort & Spa 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
The hotel is an individual private hotel that operates along entrepreneurial lines and is geared to its guests' needs. In more than ten years the "Bleiche" has grown into an estate covering a total area of 11 hectares with all-year-around offers. Here it is easy to forget that the capital nearby is only a good one-hour drive away by car. ... more   less 
Also Known As:
Hotel Zur Bleiche
Bleiche Resort & Spa Burg (Spreewald), Germany - Brandenburg

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