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“Fabulous Property, Terrible Service”

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Grand Karavia Hotel
Ranked #1 of 6 Hotels in Lubumbashi
Certificate of Excellence
Sioux Falls, South Dakota
Level Contributor
114 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Fabulous Property, Terrible Service”
3 of 5 bubbles Reviewed August 4, 2013

This hotel is modern, clean and has fantastic views of the lake on the back of the property. The views off the restaurant and terrace are especially stunning during the sunset. Rooms are very nice with flat screen tv and all amenities needed.

Service is terrible. My reservation was cancelled (by them) for some reason before my arrival, and thank God there was room for me to stay. I told them that this does not give me a lot of confidence in their reservation system. Waiters in the restaurants are horrible. We noticed they regularly stare at the patrons instead of asking them if they want menus, drinks, dinner, etc. There is no feeling of being welcomed here. Plan to wait 30+ minutes, even for a simple sandwich.

When I complained about an issue and wanted the manager to contact me, he finally spoke to me 2 days later and said I was not in my room when he called! I guess they don't know how to write a note to me (and slip it under the door), nor use the voicemail on their phone.

They pretty much have a monopoly on high-end hotels where you don't have to share your bed with cockroaches and bedbugs and mosquitos, but if there were an alternative property (hint, hint to the competition), I would definitely move to another brand.

Room Tip: Play a little extra to get a room overlooking the lake/gardens. Absolutely beautiful. Also, In Afr...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
    55
    53
    25
    4
    3
See reviews for
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108
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 18, 2013

I have been visiting the Karavia for a year now and the whole experience is shocking. It seems that they are apathetic because they have a captive market. The manager of the hotel is also not a good representative of the Lonhro group.
I have completed their customer service email with no response.

Just as an illustration - it is a four star hotel with 1 hair dryer in the whole hotel. And if needed cannot be used if any other guest manages to secure it before. !!! Have you ever!! No where in the world have I experienced this.

Yoghurt is not served for breakfast before 7am. That is a rule apparently.

The list continues.

Room Tip: Do not reserve a room on the first floor - drainage doesn't work so showers flood.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Warszawa, Poland
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 4, 2013

I chose this hotel for my stay based on feedback from internet and it was also recommended by a friend staying there.
Checking is quick, I payed with MastarCard without any problem (they do not access American Express).
Rooms are mid-size with nice bed. The desk i a little too small for me - there's not enough space to have a laptop and a bunch of papers laying around. Air conditioning is working fine.
Food quality is good-average - there is a buffet dinner every day - there is wide variety of salads, seafood and meet dishes. Everything taste well - and the meet can be grilled upon ordering. All of this is 45USD+drinks.
Other option a menu selection. I ordered a club sandwich - it was the worst I ever had!

Internet access works very well - its fast and reliable.

Hotel location is good - 5 minute drive from city center.

Definitely the best place to stay once visiting Lubumbashi!

Room Tip: There are rooms with lake view. I had a view to the parking - room was located above the hotel entra...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maciej Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

I had the opportunity to stay in Grand Karavia for 2 nights.

The service was excellent, the staff were friendly and the breakfast was great with lots of options.

They can improve on the dinner but still not bad other than the price.

The rooms are beautiful and well done.... and i loved the paintings in the rooms.

the building is well done... and the lake view is amazing. Good place to relax

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gibson S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandefjord, Norway
Level Contributor
141 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed May 11, 2013

Not sure if this is my 6th or 7th longer stay at the Grand Karavia but I’m still coming back.
The staff her is excellent and the food still taste great.
There are also things that don’t improve.
There is no minibar or possibilities to cool down drinks in the ordinary rooms. (Think the finer rooms has that possibility.)
The internet connection is terrible and slow.

Otherwise I will for sure recommend this hotel to colleges and friends if ever going to Lubumbashi.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oistein_O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
116 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed March 27, 2013

A friend and myself booked into the Karavia Hotel for 4 nights during the 2012 Lubumbashi Golf Open. The rooms were advertised at $100 PPPN. A special for Golfers
On our departure we were informed that we had been upgraded to a 'Lake' facing room and that the room rate had now increased. $120
There was no Manager available to address our concerns so we were forced to pay up.

A very bad showing for an International Hotel chain.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andygxuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart, Germany
Level Contributor
115 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed March 11, 2013

We stayed here for the week with the family. The hotel is nice and clean and the staff are excellent. The breakfast is great with a ton of options reflecting American, European and Asian cuisine. On the down side, lunch and dinner was above and beyond expensive for the quality and portions sizes. We stayed in a suit and they still wanted to charge us $20 a day for internet that worked less than half the time, yet they still wanted a full day of pay. Every time the children and I went to the pool, there were no towels to use to dry off or put on the hot plastic chairs and each time someone from the hotel came and asked for money. If we are paying $300+ USD a night for a suite, internet & pool should be included

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArmyFAOwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Karavia Hotel

Property: Grand Karavia Hotel
Address: 55, Route du Golf | Quartier Golf, Lubumbashi 450, Democratic Republic of the Congo
Location: Democratic Republic of the Congo > Katanga Province > Lubumbashi
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6 Hotels in Lubumbashi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Karavia Hotel 5*
Number of rooms: 197
Official Description (provided by the hotel):
Effortlessly stylish, appealing modern, Pullman Lubumbashi Grand Karavia, offers travelers an unique experience at the heart of Africa's copperbelt. Situated on the slopes of Lubumbashi Lake, surrounded by lush gardens and the Lubumbashi Golf Club,this modern international hotel offers all the facilities and services necessary to ensure guests a pleasant experience. ... more   less 
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