This hotel is modern, clean and has fantastic views of the lake on the back of the property. The views off the restaurant and terrace are especially stunning during the sunset. Rooms are very nice with flat screen tv and all amenities needed.
Service is terrible. My reservation was cancelled (by them) for some reason before my arrival, and thank God there was room for me to stay. I told them that this does not give me a lot of confidence in their reservation system. Waiters in the restaurants are horrible. We noticed they regularly stare at the patrons instead of asking them if they want menus, drinks, dinner, etc. There is no feeling of being welcomed here. Plan to wait 30+ minutes, even for a simple sandwich.
When I complained about an issue and wanted the manager to contact me, he finally spoke to me 2 days later and said I was not in my room when he called! I guess they don't know how to write a note to me (and slip it under the door), nor use the voicemail on their phone.
They pretty much have a monopoly on high-end hotels where you don't have to share your bed with cockroaches and bedbugs and mosquitos, but if there were an alternative property (hint, hint to the competition), I would definitely move to another brand.
- Official Description (provided by the hotel):
- Effortlessly stylish, appealing modern, Pullman Lubumbashi Grand Karavia, offers travelers an unique experience at the heart of Africa's copperbelt. Situated on the slopes of Lubumbashi Lake, surrounded by lush gardens and the Lubumbashi Golf Club,this modern international hotel offers all the facilities and services necessary to ensure guests a pleasant experience. ... more less
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