We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not the best option in the area”
Review of Fosshotel Hellnar

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Fosshotel Hellnar
Ranked #1 of 1 Hotels in Hellnar
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not the best option in the area”
Reviewed September 9, 2011

The location is great, however, its remoteness also limits your options. This was the first stop on our ring road tour and at the time we had nothing to compare it too. A week later, I can say this was the most disappointing stay of our entire trip. The hotel staff is okay but far from helpful. The chef, who was recommended upon check in, overcooked our fish so bad it was barely edible. This was after wiaiting an hour to be served. Because we had just arrived, we were to embarrassed to say anything, however, we would soon learn the Icelanders know how to cook seasfood, unfortunately, it was just this particular chef who did not. The rooms were clean and nice but nothing special. the internet was down during our stay but the hotel did offer us to use their computer. Overall, nothing to write home about and we would not recemmend.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bscales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

449 reviews from our community

Traveler rating
    175
    176
    62
    27
    9
See reviews for
75
266
12
6
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
hong kong
Level 4 Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 29, 2011

Arrived after a long drive to a beautiful lobby looking out onto the ocean, we were excited and felt it was worth the slurge. Our room was at the very end of the hallway of the old wing (garden view was really car park view), where internet coverage did not reach. Small and lumpy bed, in an astoundingly small room. makes you wonder why when they have all that space in Iceland, seriously it is the size of a Tokyo hotel room.
Perhaps the one thing that ruined our impression was the standoffish attitude of the hotel manager, who when we inquired about the lack of internet coverage in the dining room- it was busy at breakfast service - (we were sitting right next to the router, so definitely a problem with the connection), gave a curt "go check with my colleague, I am very busy right now"!!! Someone with that sort of moodiness and inability to tolerate stresss probably is not suited to the hotel business.
Nevertheless,restaurant was lovely and food was delicious, although the wait staff seemed untrained and very young.
There are few hotels in the area, so I would suggest if you stay at Hellnar, splurge all out, go for the ocean view and make sure you get a room in the new wing. And don't bug the manager!

Room Tip: Avoid rooms at end of hallways, splurge for ocean view.
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank madalinaHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netanya
Level 5 Contributor
94 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 12, 2011

Great located on a hill with an amazing view of the ocean, the cliffs and the glacier behind. Nice hotel with a very good restaurant where we have had one of our best dinners during the 2 weeks visit to Iceland. Service in the hotel and the in the restaurant was perfect.
Highly recommend this place.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank orenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, NY
Level 5 Contributor
47 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 7, 2011

Hotel Hellnar is located on a cliff on the Snaefellsnes penninsula. There are several hiking trails leading directly from the hotel to seabird (seagull) cliffs, Baostofa (sea cave) and natural stone formations. It offers great views of the Snaefellsjokull glacier. The public areas of the hotel are very nice, comfortable and classy looking. The beds and bedding was very comfortable.

The hotel service is very lacking, which we found unfortunate because everything else was great. Upon check in, we were told we had no reservation, and the receptionist asked us for a voucher, which we never got when we booked online. After I showed him the email on my phone verifying my booking, he checked again and found that someone else had already checked in under my name because he had only checked the first name and not last name when giving the other guest the keys. We got a room anyway, with 2 separate beds instead of the single bed I originally booked. When we entered the room, there was already garbage in the trash can in the bathroom, and found out the next morning there no soap in the dispenser in the shower. The breakfast was the smallest of the 4 hotels we stayed at during this trip, the milk at the coffee station was not refilled when it ran out and i ended up having to get milk from the cereal area twice, 3 to 4 of the indoor breakfast tables were not cleared when we arrived and the rest were taken, so we ended up sitting outside. We met another couple there who also had a problem with not having any bath soap in their room. These are very elementary hotel services that aren't managed appropriately.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DrCrazyA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Level 4 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 29, 2011

Located towards the end of Snaefellsnes Peninsula (West-Iceland), with fabulous views of the sea and the glacier. A comfortable lobby meeting area and simple but adequate rooms, with comfortable bed. At the time we stayed there, the staff seemed overwhelmed with a large group, and room cleaning was somewhat haphazard, but the front desk was responsive to our complaints. They seem to have mostly young temporary employees and don't have the most rigorous management oversight.
The front desk was very helpful in suggesting destinations. Breakfast (included) was the best of the 3 hotels we stayed in. Smoked salmon was plentiful. Fruit was scarce everywhere in Iceland and we missed the seasonal summer fruits we are used to at home. They offered a make-your-own waffle iron and there were plenty of meats, which we don't eat.
Skip the hotel restaurant for dinner. The prices are too high, as is true in much of Iceland (We paid almost $80 at Hotel Hellnar for 2 indescribably salty main dishes and one beer. The waitress was unresponsive to my comment about the salt, although it may have been a language issue?). The "organically grown" claim seems to have gone by the wayside, as there was almost nothing green on the plates. Instead, walk down the hill to Fjöruhúsið restaurant (http://icelandictimes.is/section.php?id=4945&id_art=5063), a charming little shack with amazing fish soup (and I am not such a fish enthusiast!) and excellent spicy pasta. It's a great local find, considerably less expensive than the hotel, and a real treat.

Room Tip: Ask for ocean view
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank barbaracu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 28, 2011

Stayed for one night at the end of June. Luckily, had great weather and were able to go on the nearby glacier at midnight. The hotel was clean and provided breakfast as part of the room rate. In looking at nearby hotels, I would say this is the best around. Great part of Iceland to explore. Very relaxing! Make sure to go hiking on nearby trails.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sjukone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
688 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 1,114 helpful votes
Reviewed July 25, 2011

Hotel Hellnar's location is second to none. The surrounding scenery is breathtaking and the hotel is conveniently situated for local attractions. It was for this reason that we booked our rooms over four months in advance. We were a group of 10 family members and we requested four rooms (two ocean-view and two mountain-view). The reservation was fully paid in advance and confirmed on March 3, 2011. As in other places we stayed, we expected to be assigned four adjacent rooms. When we arrived at the hotel, the cordial reception clerk confirmed that we had four adjacent rooms and gave us four keys. Three of the rooms were indeed along a single corridor. We could not find the fourth. We returned to the reception clerk who now informed us that the fourth room was actually in a different building and took us to it. The fourth room was clearly sub-par - the windows were filthy, the shower was significantly inferior to that of the other rooms, and the view was neither mountain nor ocean, but rather that of an adjacent structure. We returned to the reception clerk to complain. He informed us that the hotel was fully booked. He explained that due to the glacial flood a couple days earlier that damaged the ring road bridge over the Múlakvísl River, many people had changed their travel plans and the hotel was thus full. We explained that we booked these rooms over four months in advance and expected to get four adjacent rooms of similar quality. At this point the cordial demeanor of the recpetion clerk changed dramatically. He started to yell at us that we were rude and said that there was nothing he could do. He said that it was our fault that we showed up after everyone else had checked in and that it didn't matter that we booked the rooms over four months in advance. He made no attempt to placate or address our visible frustration. He was was visibly irate with us. As the exchange continued, he changed his story again. He told us that he had an empty "suite" left and would give it to us instead of the sub-par room, as long we went away and "never talk to [him] again." The "suite" was indeed a larger and nicer room than the others. However, the clerk failed to tell us that the "suite" was not yet completed (it lacked a desk, there was no art on the wall, and there were no glasses in the bathroom). More upsetting, though, was that he made us feel bad about the positive outcome (replacing the sub-par room with a suite) by making us feel as though our "rudeness" earned us the "suite", rather than taking responsibility for the botched reservation.

The rest of our experience was positive - the rooms we stayed in were small but clean and appropriately equipped. Dinner was good (albeit expensive) and the breakfast buffet had a reasonable selection.

However, our experience was significantly marred by the manner in which our reservation was botched and the offensive behavior of the reception clerk. As a final note, the next morning we wanted to talk to the manager, but all we could find was a different reception clerk. He had a different story for us regarding the assignment of the sub-par room. He did not mention the flood or the hotel being full. According to his story, this room was assigned to us when we made the reservations. So what is the truth? I guess we'll never know. However, we left the hotel with a bitter feeling emanating from poor customer service, even though we should have felt invigorated by the final outcome and the beautiful scenery. My suggestion to future travelers - if you book multiple rooms, be sure to ascertain exactly which rooms you are getting and where they are located. My suggestion to the hotel - train your staff to respond to guest complaints with patience and understanding, and teach them how to positively handle stressful situations.

Room Tip: To make sure you get the best rooms, reserve ocean-view rooms.
See more room tips
  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank FactotumDellaCitta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hellnar
9.2 mi away
Hotel Budir
Hotel Budir
#1 of 1 in Budir
669 reviews
16.7 mi away
Hotel Framnes
Hotel Framnes
#1 of 1 in Grundarfjorour
464 reviews
10.1 mi away
Hotel Olafsvik
Hotel Olafsvik
#1 of 1 in Olafsvik
131 reviews
Show Prices
Show Prices
Show Prices
15.5 mi away
Langaholt
Langaholt
#1 of 1 in Snaefellsbaer
135 reviews
14.5 mi away
Kast Guesthouse
Kast Guesthouse
#1 of 4 in Snaefellsbaer
107 reviews
1.1 mi away
Guesthouse Snjofell
Guesthouse Snjofell
#1 of 2 in Hellnar
76 reviews
Show Prices
Show Prices
Show Prices

Been to Fosshotel Hellnar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fosshotel Hellnar

Property: Fosshotel Hellnar
Address: | Brekkubaer Hellnum, Hellnar 356, Iceland (Formerly Hotel Hellnar)
Location: Iceland > West Region > Hellnar
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hellnar
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fosshotel Hellnar 3*
Number of rooms: 20
Official Description (provided by the hotel):
Fosshotel Hellnar is everything people look for in a charming country hotel. The hotel is located right beneath Snaefellsjokull Glacier, a national park made famous in the novel Journey to the Center of the Earth. The glacier is said to be one of the seven great energy centers of the earth and has been attributed various mysterious powers. The area offers stunning lava arches and beautiful cliffed coasts where Orca whales are regularly spotted swimming in the ocean. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Travelocity and Priceline so you can book your Fosshotel Hellnar reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing