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“Service is Slow”
Review of Boston Pizza

Boston Pizza
Ranked #12 of 53 Restaurants in Sylvan Lake
Cuisines: Canadian
Dining options: Late Night, Delivery
Restaurant details
Dining options: Late Night, Delivery
Reviewed April 25, 2014

Boston Pizza has ok food but the service is so slow. Don't go here is your in a hurry. I always leave saying I won't be back but I like their salads.

Thank Joyce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RESTAURANTMANAGER11, Guest Relations Manager at Boston Pizza, responded to this reviewResponded May 5, 2014

Hello Joyce H,

Thank you for taking the time to complete your review. We are always working to improve our service. I apologise that the service has been slow. I will share your comments with our team so we can continue to work on our speed of service. I am happy you enjoy our salads. we are pretty proud of them. If you would allow us to correct this for you we would be happy to chat with you further. Please contact our store managers at sylvanbp@telus.net.

Thanks again, have a fantastic afternoon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (81)
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64 - 68 of 81 reviews

Reviewed October 3, 2013 via mobile

Half-hearted server figured her lunch break was more important than her customers. Sat and waited for her only to be told she was on break. The manager was just as bad. She could care less that we were abandoned and nobody covered the first server's table. Only been to BP's in Sylvan twice to see if the service is consistent and it most certainly is....consistently bad.

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Thank Moobys37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2013

got to restraunt on a Monday night at 8 o'clock - was told to wait until tables were cleaned. when finally seated, waitress took our order. Waitress took our our order - 2 small pizzas and two pop. brought wrong drinks to table. we were seated under airconditioner and were freezing. Long time passed and we noticed that other people who came in after us were being served. Asked waitiress how much longer - she came back several times and ignored us. finally she said the order would be out shortly - this was an hour after being seated. we could hear the staff laughing and having a great time in the kitchen - we were totally ignored - after an hour and 10 minutes - we got up and left - very very poor customer service! Never again!!!!!
We went to Pizza Hut and had our food within 15 minutes- What's up with that??????????

1  Thank veecinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013 via mobile

I love this place. Fishbowls and beer on Friday for a sweet price. Always packed on Friday night.Service is always great, drinks are even better and the music rocks. Keep up the good work and we will continue to come.

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Thank Kristineporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

I have been here numerous times for lunch when visiting Sylvan Lake area. The other times were always great except this last visit was the last straw.....

Very, very dirty. I know it's a place where families go, however when there is old food all over the floor....CLEAN IT UP INBETWEEN CUSTOMERS!!

Dirty cutlery left on the floor which the staff kept walking over numerous times and obviously could not do their jobs and clean up!!!

Our server came by once to take our drink order and then never came back. Had to go find her to ask if we could order some foodand get our drinks. There were two other tables in there at the same time and it took an hour to get our food!!!

Payed our bill and to top every went to use the washroom and a server came out without of a stall and left without washing her hands!!!!!!!!

Poor service and a very dirty and disgusting establishment and we will definitely never be back. There are much better places to eat in town!

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1  Thank abgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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