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“One night” 3 of 5 bubbles
Review of BEST WESTERN PLUS Chateau Inn Sylvan Lake

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BEST WESTERN PLUS Chateau Inn Sylvan Lake
Ranked #1 of 6 Hotels in Sylvan Lake
Certificate of Excellence
GreenLeadersSilver level
Calgary, Canada
Level Contributor
229 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“One night”
3 of 5 bubbles Reviewed October 25, 2012

Stayed one night on a school sports trip. They hotel did not tell me there was a conference of some type going on. Found lobby full of people eating some rather spicy food. The following morning they started singing loudy with a band right below my room before 8am. Not sure why they would put my room above the conference room when it appeared that 80% of the people were involved in the event. Nonetheless the staff was friendly and the rooms clean.

  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Clint R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauInnSylvanLake, Front Office Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review, October 27, 2012
We are so sorry that your stay at the hotel was not a pleasant one. We do try and place every guest in every situation in a way that will make thier stay as comfortable for them as possible and as this was not done for you we are sorry. It is not always possible for us with group events to forsee every situation that arises and considering it was not a wedding being held at the property we did not realize there would be music invloved. When there is a DJ'd event we are aware of this and we position guests in the hotel accordingly but this was a private Sunday morning church service that we were not aware of till the morning of the event. We do again apologize for the disruption and we hope that in the future if you are ever in need of a place to stay in Sylvan Lake that you will offer us the chance to redeem ourselves.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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143 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Halton Hills, Canada
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 6, 2012

Was headed elsewhere but stopped in Syvlan Lake on a gorgeous day and decided to stay the night. This hotel is right on the lake and everything is in walking distance. The hotel is new and everything is really nice. The free breakfast is very good and in such a nice location. Very inviting and holiday like atmosphere. Staff was great in getting me settled.

Room Tip: Be sure to get a lake view. It is worth it!
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KatD123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 17, 2012

Stayed at the Best Western Inn at the end of August 2012. Great location, across from waterslides.....The staff are amazing and the hotel and rooms are so clean, nice white sheets, white nice, soft towels and friendly housekeeping staff too.
The free continental breakfast was great; eggs, bacon, sausage, hasbrowns, toasts, muffins, juice, coffee, yogurt.....goes on and on.....free coffee all day long.
Totally recommend this hotel; great places to eat in Sylvan; great shopping; Cobbs and the Rocky Mountain Home Furnishings shops are amazing for clothes and home decor.
One thing.....if you bring beer or wine, bring your own bottle opener / corkscrew...other than that it's a great place to stay.......

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunshine2558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airdrie, alberta,cda
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 7, 2012

decided to take my teenage son to sylvan lake alberta for a 2 day get away, and was excited to find out they have recently built a new best western. not only was their a new hotel best western built recently but the whole town has been transformed into a new and improved place, the improvements to the park , beach and main street is wonderful. The hotel is located right across from the beach on main street, and near by the water slides, .
The staff are so friendly, and helpful, i love kind people, and the staff seem like they really enjoy thier job, must have wonderful management. Anyhow, cant wait to save up some money and go back, the hotel and town was a great time .

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mamarosa49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed September 5, 2012

We arrived around lunchtime, check in wasn't until 4pm. I went and asked the girl at the front desk if we could leave the car in the carpark? She said give me your name and just let me see if your room is ready. It was, her name was Stephanie and she was really pleasant. We had a room on the 4th floor with a lovely view of the lake it was awesome. Room was really, really nice. Talking to Tanis the next day I told her we were going to the movies but the one we wanted to watch wasn't on until 9.30 in the evening. She suggested going to Red Deer instead and printed off maps and the times of the movies which was very nice of her. Saturday afternoon we went to the pool & the hot tub and passing the front desk there was a big bowl of cookies. When we came out of the pool the jar was empty. When we came in the next afternoon there was no cookies and I said oh the cookies are all gone. Tanis said I have them baking in the oven, I will bring some up to your room and did she did and that was just the icing on the cake. Breakfast was awesome, although I didn't try them they had a waffle maker there and they looked really good. Sasusages & ham both mornings with hashbrown casserole one day and scrambled eggs & hashbrowns the next dat, Bagels, muffins, toast fruit & ceral, all you could ask for really. Although the weather wasn't nice the staff and hotel still made our weekend away memorable. Thanks guys. I booked on HOTWIRE and it was cheaper than booking through the hotel.

Barb

Room Tip: 4th Floor for view.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbie061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 29, 2012

The girl working at the desk was very nice. I didn't get her name but she just moved to Alberta from Manitoba. She was dry accommodating and let us check in early. She was so cheerful. The room was very clean and spacious. The breakfast was such good quality. It had a lot more than I expected. It had eggs waffles hash browns sausages muffins fruit yogurt juices etc. the pool and hot tub was very nice. It is pretty close to the beach which is nice. I would define rly stay here again.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Albertan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
55 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed August 27, 2012

I was fortunate to have a room on the 4th floor, which I would recommend other travellers ask for when booking, as I still had a view of the lake. The lower floors have their view blocked by a big condo development right accross the street, which keeps all of it's balconey lights on all night, so it's a good idea to close your curtains before you go to sleep. The hotel staff were absolutly wonderful - very friendly and excellent service. The breakfast was delicious; there were celiac options for me, yogurt and a wonderful potato & cheese casserole, pla good variety of fruits - plums, peaches, apples... For non-celiacs there was a very cool waffle maker, so they could make their own hot off the griddle waffles, and add their own choice of toppings. I didn't use the pool or hot tub, but they looked very clean and inviting and were open until 10:00pm. I enjoyed my stay!

Room Tip: Ask for one on the top floor facing the lake, as lower floors have their view blocked by the big con...
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AhaTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Chateau Inn Sylvan Lake

Property: BEST WESTERN PLUS Chateau Inn Sylvan Lake
Address: 5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
Phone Number:
Location: Canada > Alberta > Sylvan Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Sylvan Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Chateau Inn Sylvan Lake 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
BEST WESTERN PLUS Chateau Inn Sylvan Lake Alberta

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