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“Very good customer service” 5 of 5 bubbles
Review of Transcorp Hotels

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Transcorp Hotels
Ranked #1 of 8 Hotels in Calabar
Lagos
1 review
“Very good customer service”
5 of 5 bubbles Reviewed May 22, 2013

The hotel's ambience is good, location is great and the hotel staff were very courteous and helpful. All you need to do is to ask for Kusi or Nuhu and you get excellent service. For food and beverage, ask for Stella or Wumi and for banqueting, ask for Iyam. They all did wonderfully well. Oooh! I forgot to mention their outstanding Chef from the Nicon Hilton, Jerry... He is indeed a guru. Also, Uju was very exceptional and courteous. Lastly, I like to commend the in-house Nurse, Marian for her advise and excellent customer service. For conferencing, do not hesitate to enjoy the wonderful service of Transcorp Metropolitan. However, I think they need to work more on their service boys and girls in terms of planning and organisational skills.

Room Tip: Try the chalets, they are very nice and spacious
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  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Phlaeky A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, at Transcorp Hotels, responded to this review, August 1, 2014
Thank you so much for the wonderful commendation of our services and staff recognition. We are indeed delighted to have impressed you with our services and we are looking forward to hosting you in future. Once again, Thank you.

You can reach us on our Guest Relations line +234 708 770 7174 or email us via gr.calabar@transcorphotels.com if you need further information regarding our facility or services.

Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels.

Chuma Mgbojikwe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
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    21
    11
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Korean first
  • Any
English first
Lagos, Nigeria
1 review
2 of 5 bubbles Reviewed April 27, 2013

this is not a nice hotel. Unfortunately, did not have a good experience. facilities are dated, food was terrible and lift was notworking. Wifi was slow and place smells musty. Overpriced. Paid a deposit on checking in which was withdrawn from my card did not utilize up to the amount paid asked to be refunded to my card and was told it was not possible and was given cash.

Room Tip: Go elsewhere!
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  • Stayed October 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Chineze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, Manager at Transcorp Hotels, responded to this review, May 10, 2013
Thank you for sparing time in writing your comments about our services and bringing this matter to our attention. We have taken necessary steps in correcting your areas of concern and sincerely hope you will be satisfied with the corrective action taken by us on your next visit.

Your comments will help us serve you and all our guests, better in the future.

We apologize for the annoyance/inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be valuable.

We will continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.

Sincerely yours.


CHUMA MGBOJIKWE
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Calabar hotels

Dunblane, United Kingdom
Level Contributor
81 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed April 1, 2013

This hotel is the old original Government hotel in Calabar and has recently been taken over Transcorp - who also run the Hilton in Abuja.

Very central and close to the airport - 15 minutes. The reception areas have all been refurbished and look quite smart with a large restaurant - small bar and various shops.

The pool area is quite chilled out at the weekend with a pool party and barbecue.

The rooms are large with decent AC but the wireless signal is very weak but free to hotel guests.

Comfy bed but the furnishings are a bit dated and there was no safe in my room.

At £133 per night it is pricey by Calabar standards....

For business it works but a bit soulless.

Room Tip: Make sure you get a room that faces away from the next door building as the generator is very loud a...
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  • Stayed March 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank renniealdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, Business Development Manger at Transcorp Hotels, responded to this review, April 9, 2013
Thank you for choosing to stay with us at Transcorp Hotels, Calabar and leaving a feedback on your experience.

We are glad you had a pleasant and enjoyable stay with us. Your comments on the quality of service delivery from our team members, our well appointed bedrooms, the outdoor pool and our attention to the security of our guests are appreciated. We are constantly seeking ways and means of creating a refreshing environment where all our guests feel cared for, valued and respected.

Regarding the somewhat slow free internet service, we are working on a more enhanced infrastructure that will put smile to our esteemed guests’ faces. This should be in place later this year. Also, thank you for your comments regarding the noise pollution. We are looking into a resolution, soonest.

While we look forward to welcoming you back in future, we are happy to extend your comments to our team members.


Daniel Senn
General Manager (Ag.)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunfermline, United Kingdom
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed March 24, 2013

I lived and worked in Calabar in 1980/81 (building a new hospital for the Nigerian Navy), and remember the Metropolitan as the only "real" hotel in town. You could always get a cold beer and it was OK. Glad its survived.
Apologies the page makes you pick a travel date - 1980 ain't an option

Stayed April 2012, traveled on business
Helpful?
Thank rwjohn2754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, Business Development Manger at Transcorp Hotels, responded to this review, April 9, 2013
Thank you for your continuous interest in TRANSCORP HOTELS, Calabar.

Sequel to its acquisition by Transcorp (owners of Transcorp Hilton Hotel Abuja), the hotel and conference facility, formerly known as Metropolitan Hotel, was rebranded to TRANSCORP HOTELS. Transcorp Hotels recently acquired by Transcorp Plc, is the biggest and most prestigious hotel in Calabar and Cross River State as a whole. The 132-room hotel is a premiere destination in Calabar, which is fast becoming the destination city for vacations and conferences in Nigeria.

We strive to maintain the leadership of hospitality business in Calabar.

Once again, thank you for your valuable feedback. We look forward to welcoming and being of service to you on your next trip to Calabar.

Daniel Senn
General Manager (Ag.)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lanham, Maryland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 22, 2012

I stayed at the Metro Hotel in Calabar, Nigeria for 3 days. It was amazing. The hotel is beautiful with a classy and comfortable lobby. The staff was attentive and gracious. I came in late several times and felt safe and attended to. After many, dodgy stays in Nigeria, I was grateful for the hot, luxurious showers and warm and comfortable beds. The hotel was modern but with an old school family twist to it.
I can't comment on the room service because I didn't eat there. What I will say is that the internet COULD have been a bit better. That's the only negative I saw but compared to all the positives, I would stay there again in a heartbeat. Great hotel!

  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank basseyworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kayode A, General Manager at Transcorp Hotels, responded to this review, September 29, 2012
Thank you for your comments. We are pleased to know that you enjoyed your recent stay at Transcorp Metropolitan Hotel Calabar. Your observation about our internet access is noted and we are now implementing corrective measures. With our ongoing comprehensive transformation project, we will have an even better hotel to delight you during your next stay.

We look forward to welcoming you back soon.

Yours sincerely,

Kayode Aina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed August 4, 2012

On arrival, first impressions were good with friendly reception staff and a good-sized, well equipped room, though the safe in the wardrobe did not work and there was no internet. Sadly, things went rapidly downhill after this!
Even though there was only 1 other person in the Chinese restaurant, it took more than an hour and a half for a simple order of beef in black bean sauce with boiled rice to arrive. The food itself was okay. The next night I tried the national restaurant where I was the only diner and ordered a simple choice of spaghetti bolognaise. Luckily I waited for it in the (expensive) bar as it still took 45 minutes to arrive. The food itself was fine.
The air conditioning in my room was working on arrival (the hotel has a central air-conditioning system) but by the time I got back after dinner was not working for the whole of the rest of my stay. It was unbearable, with the temperature rising to 32 degrees C and very high humidity. Opening the windows helped with the temperature, but led to Mosquitos getting in - not a good idea in a country where falciparum malaria is rampant. I bought a lot of water for my second night but still left very tired and dehydrated after an unpleasant 2 nights being roasted in this tropical oven.

  • Stayed July 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank tropicopter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, Business Development Manager at Transcorp Hotels, responded to this review, September 10, 2012
We thank you for taking your valuable time to share your experience during your last stay with us. We appreciate the fact that your initial impression of our hotel was satisfactory especially the service rendered by our reception staff and the good state of our rooms.

At the Transcorp Metropolitan Hotel Calabar, we strive for excellence in all we do to make sure we deliver on our guests' expectations; it is appreciated that you have brought to our attention, the lapses you encountered. In early August, we embarked on a comprehensive transformation programme that will address service delivery, room upgrade including air conditioning as well as other infrastructural improvements that will enhance the guest experience and we are executing these initiatives with the utmost sense of urgency.

We invite you to come back on your next trip to Calabar to experience our new and improved hotel.

Yours sincerely,

Kayode Aina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed December 28, 2011

Stayed here for a couple of nights and was really dissapointed considering the amount of money I paid. Firstly, they dont take debit/credit cards and their exchange rates are so ridiculous that you have to go get cash for the number of nights you staying for. Now, consider i paid for 2 people and there is a limit on the cash one can take at the ATMs. So you see my frustration.

To make matters worse, no towels were in the room, so you can imagine waiting for a towel and walking on the cold floor ceramic tiles.

Only good thing here was the chinese restaurant at the back of the hotel. Food was very a ok!

Room Tip: Try and get rooms on the first floor as elevator is quite slow. Definitely go to the chinese restaur...
See more room tips
  • Stayed November 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Colo_mentality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuhu S, Guest Service Manager at Transcorp Hotels, responded to this review, October 19, 2015
Dear Colo,

Thank you for taking time to post your kind review. We write to inform you that Transcorp Hotels has undergone a lot of transformation on the facility and service delivery in recent years.

We believe that you will have no cause for further complaint when next you visit Transcorp Hotels, Calabar

We work hard to maintain a friendly and efficient service and sincerely hope to welcome you again at Transcorp Hotels, Calabar.

Kind regards,
Nuhu Sani - Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Transcorp Hotels

Property: Transcorp Hotels
Address: 10 Murtala Mohammed Highway | Calabar Municipality, Calabar 540001, Nigeria (Formerly Metropolitan Hotel)
Location: Nigeria > Cross River State > Calabar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in Calabar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Transcorp Hotels 4*
Number of rooms: 132
Official Description (provided by the hotel):
Transcorp Hotels is fully owned by Transnational Hotels PLC, owners of Transcorp Hilton Hotel Abuja. Transcorp Hotels, recently acquired by Transcorp PLC is the biggest and most prestigious hotel in Calabar and Cross River State as a whole. The 132 room hotel is a premier destination in Calabar, which is fast becoming the destination city for vacation and conferences in Nigeria. The hotel is located in the heart of the city of Calabar and is a well known landmark in the community for local and international visitors for business and pleasure. It also provide outstanding conferencing facilities, fine dining, 24hours room service, fitness centre, lounge, bar, swimming pool, tennis court, complimentary airport shuttle, complimentary high speed WIFI internet access throughout the hotel, pastry shop, laundry shop etc. Thank you for choosing Transcorp Hotels, Calabar. ... more   less 
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