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“Great Value”

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Anacaona Boutique Hotel
Ranked #8 of 13 Hotels in West End Village
Certificate of Excellence
Huntington Beach, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Value”
Reviewed February 3, 2012

Checked in on Jan 7 for a 11 night stay. First trip to Anguilla and the whole trip (including Anacaona) lived up to our high expectations. We traveled with our two teenage daughters so we reserved a two bedroom suite (Room 306, the Hughes Suite). The room was a stand alone building significantly separated from all other buildings. The suite had a large screened in area, two good sized bedrooms w/ their own bathrooms and another large room that combined a living room w/ a tv and a full kitchen. We were very pleased with the size of the place.
Pros: 1) the beds had new matresses that were very comfortable. Usually my wife and I can't agree on what defines a good matress (too hard or too soft) but we both thought the Anacaona matress was great. 2) the kitchen was full sized and helped cut down on meal expenses (we had breakfast in the room nearly every day. Since everyone wakes up at different times (teenage daughters) the ability to eat whenever we woke up & not have to wait for others was a real plus). 3) the grounds, the whole area had recently been planted w/ new trees, there was a garden right outside our room where they grew fresh vegetables for the restaurant and two pools that were very nice. The "second" pool was right outside our room and was practically our private pool. I only saw other people at this pool twice. Of course w/ Mead's Bay a two minute walk away, most people (including us) usually chose the beach over the pool. 4) the people: every single employee of the hotel that we talked to was VERY friendly, outgoing, talkative and genuinely hoping that we were enjoying our stay. The people on the whole island were very friendly but the people at Anacaona were one step above almost everyone else. 5) the bar for a late night drink. What a great way to close out one perfect day after another. My wife and I typically would go to the bar after going out to dinner and spend some time chatting w/ the twins and Yvonne (hi girls, we miss you!) & others staying at the hotel. Just a very cool way to wrap up the day. 6) upgraded internet! When we first arrived we couldn't get internet access in our room. The girls needed to go up near the main pool, the lobby or hang out in the front hammocks to email, facebook or skype their friends. About three days into our stay we met the guy that was upgrading the wi-fi (he and his wife were also from SoCal) and he said the upgrade would be done in a couple days. It was done in one day and not only were we able to get access in our room but also at the beach. With the NFL playoffs just getting started and a need to keep in touch w/ NHL scores, internet access was a real plus
Cons: I rated the hotel a 4 but quite frankly the place is a 3 star and the friendliness of the employees and the value bring it up to a 4 star. The renovation of the hotel needs to continue to bring the facility up to a four star and the value & friendliness can make it a 5 star. For example, none of the screen doors out to the patio from the kitchen worked. That's about a $100 upgrade that would make a big improvement, the roof of our suite was made to have patio furiture on it. The views of the ocean and of the hotel grounds are outstanding from the roof. But there was one old, plastic table and one chair up there. A couple/few hundred dollars spent on quality patio furniture and a gas grill would be a HUGE upgrade to make that area a big plus. In it's current state we hardly went up there.
Bottom Line: We had a great stay. The Anacaona people were great! If you're looking for a place like the Viceroy then this place is not it (and we found that a big plus). If you're looking for comfortable accomodations at a good price this is your place.
Anacaona, we will be back!!!

Room Tip: for families, check into the suites that are separatred from the main hotel building
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank DCinHB_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
franky1956, Director of Sales at Anacaona Boutique Hotel, responded to this review, February 6, 2012
Thank you so much for your review and we are all thrilled that you enjoyed your stay with us. We do try very hard to make our guests feel comfortable and we do go out of our way to accommodate them. We are glad that you enjoyed your bed! We also appreciate your comments and our other guests comments because this does help us to improve in all areas of the property. We consider our guests our eyes & ears and since taking over the hotel we have listened to them in many areas to improve. So glad that you got to meet Tom our IT person and you are both from Ca. We hope to see you back again soon.
Best
Frank
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325 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (97)
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English first
Boston, Massachusetts
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 31, 2012

We have stayed 10 times in this charming home away from home.
The character of the place draws us in each and every year and we love the people that we have met there who we consider liken to family. There is an ease, comfort, joy, and sensibility to the Anacaona that means "happy" to us. The new owners share that passion and have made a commitment to enhance that sense. Its unique and lovely.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
franky1956, Director of Sales at Anacaona Boutique Hotel, responded to this review, February 6, 2012
Robert, Thank you for your wonderful comments and we are very "HAPPY" that you have chosen us for your many visits and we hope to see you back soon!
Best
Frank
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed January 31, 2012

We arrived way too early to check in, but were greeted warmly, with a cool wet face towel and a cold rum punch. The hotel is a bit older but is very clean and well maintained, with a very nice garden/lawn area that leads to Meads Bay, one of the most beautiful beaches in the world. Think sugary white sand and crystal clear water. The area is close to several other nice beaches and high end restaurants. Tip: check out Blanchard's Beach Shack, about a half mile down the beach.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Starison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 23, 2012

Positives -
The staff are excellent, helpful, cheery and do their best at all times with seemingly limited resources.
It is very close to Meads Bay and a variety of restaurants.
It is a good base from which to explore the Island.
Negatives
It is run down.
The new owners attempts at renovation appear to have been undertaken on a very constrained budget. It looks and feels dated.
Whatever a boutique hotel is - this is not one - the owners would do well to visit what a modern "boutique" hotel looks like and offers in terms of ambience, faciiities etc .
No attempt is made to keep guests on site - consequently the hotel feels empty most of the time.
The walk to the beach is through unkempt, badly lit and unmaintained garden and rubble.

Anguilla and Meads Bay in particular is expensive and this hotel is more affordable BUT there is much better value to be found elsewhere on the island.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank goldhench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnacaonaManager, General Manager at Anacaona Boutique Hotel, responded to this review, February 7, 2012
Thank you for your comments on the hotel. We do appreciate your positive comments on our staff and we are very proud of the extra mile that they go to accommodate our guests. We are very sorry that you feel that the hotel is run down? We have made considerable improvements over the past year and a half since our owners purchased the property. The former La Sierena was not in a good state when they purchased the hotel. The interiors of the rooms were redone in 2010 during our annual closing in the fall. We also changed most of the soft goods and furnishings in the rooms. The 2 & 3 bedroom suites were updated also with new kitchens & appliances. This past year during our annual closing, we mainly concentrated on the exterior of the buildings and the gardens in addition we have further updated our rooms and suites, put on new roof tiles, changed balcony roofs. In January 2012 we completed a major update of our wireless internet system which is now available throughout the entire property. We have also enhanced the Hotel with fruit and palm trees, and an organic vegetable and herb garden and even a small fountain for our guest to cast their wishes. Anacaona is not a modern Boutique Hotel and not all Boutique Hotels have the same modern design, there are many Boutique hotels around the world that are designed in different decors (depending on their locations) and are considered a small stylish hotel.

Anacaona is owned by hoteliers Robin and Sue Ricketts. They have helped create many celebrated Caribbean resorts over the past 30 years (two of them are near-neighbors right on Anguilla, Malliouhana Hotel and Cap Juluca) but this is the first property they have truly owned themselves. With Anacaona we want to go beyond the usual attractions of island resorts by making it a fun place where visitors can enjoy the relaxing pleasures of a beachy hotel but also come face-to-face with authentic local culture. In short, we plan to transform Anacaona into nothing less than the cultural entertainment center of Anguilla. We offer special weeks for visitors interested in wellness, culinary, crafts, and adventure. We also have our wonderful "Mayoumba Folkloric Theatre" on Thursday evenings, which I do hope that you may have had the pleasure of seeing during your visit. Our hotel is a small hotel, so sometimes it may seem that our guests are not present, mainly due to the fact that they are on the beach, relaxing on their balconies and yes some may be out for the day exploring the Island or one of our 33 other beaches and over 100 restaurants.

We also do pride ourselves on our location and our value for the dollar which you have mentioned in your post. We try our best to offer the best possible experience to all of our guests, and we do appreciate any comments that they may have to improve our property. We have listened to many of our guests’ suggestions and we have implemented them together with continued training of the staff and improvement of Anacaona.

We do hope that you will return to Anguilla in the future and experience the additional improvements that we have planned for the near future for the property.
Have a wonderful 2012!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, Mass.
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 7, 2012

We had the most wonderful stay at the Anacaona and it was everything we thought it would be and more. The staff at the hotel were by far the nicest I have ever met. Everyone was so cheerful, friendly, pleasant and accommodating. The lobby and reception area were a great spot to meet other travelers and share stories and talk about what you must see and do on the island. Our suite was just fabulous, clean, modern and with everything we needed. Air conditioning was great and the bathroom was huge with a jacuzzi and shower. The grounds are continually being worked upon and are lovely as are the two swimming pools. The walk to the beach is pleasant and the location at the beach is uncrowded. The waves were quite large at this end of the beach, but if you strolled down to the other end the water was calmer. We rented a car through Island Car Rentals (which I would recommend) and drove to many other beaches, (our favorite being Rendevous Bay) and to other parts of the island. We also went on the catamaran Chocolot with captain Rollins to Prickley Pear for the day. It was one of the most memorable days of my life and very inexpensive. Anguilla is the island to visit if you are looking for a laid back vacation with exquisite beaches, wonderful people and a slower and more relaxing pace of life. The Anacaona is a great find and a fabulous hotel to stay in.

Room Tip: We stayed in a junior suite, the bedroom was upstairs and had a partial ocean view. The suite was j...
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Cuttyhunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankpierce16, Director of Sales at Anacaona Boutique Hotel, responded to this review, January 19, 2012
All the Best for 2012! Thank You so much for your wonderful review and we do hope to see you back again soon!
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Chicago, IL
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 3, 2012

We stayed at the Anacona Boutique for one night in late December. Although the web site says its been recently updated, its hard to see. Our room was a two bedroom "suite" which was an out building with several rooms connected by a screened in porch. All the rooms had live worms and some ants. One of the rooms had a big puddle under the air conditioner unit. We asked to have someone come by and spray for the worms and aunts when we went to dinner but there were more when we returned than when we left. The final insult was when we checked out, we were charged an extra 10 % for a service charge? I told them that we felt taken advantage of with an unfailry high room rate plus the prevously undisclosed service charge and the bugs. The clerk told us that they didn't see any worms or ants even though the person who walked us to the room saw them with us.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank happy427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankpierce16, General Manager at Anacaona Boutique Hotel, responded to this review, January 20, 2012
We are so sorry that you only had one night to stay with us and experienced worms and ants in your room? This is not the norm for us but as you may know in the Caribbean ants can be a nuisance at times especially after a rain fall. We pride ourselves on Cleanliness and we also have in all of our rooms as most 4 & 5 star properties have in the Caribbean bug spray and off if needed for our quests. The air conditioning units that are on the exterior of the building all drain there water on the outside, all air conditioners have to have an exterior drain for the water that drains out. In conclusion we are sorry that you felt that you were taken advantage of upon check-out in regard to the 10% service charge. This charge is printed on all of our marketing collateral and on our website with all of our printed rates and also sent in our conformations to our guests. In regard to the room rate we are considered to be one of the best values on the Island and I do apologize if you feel that your rate was unfair. Please have a wonderful 2012.
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NYC
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 19, 2011

I stayed at the Anacaona from late November to early December. I enjoyed staying at Anacaona immensely and wish I could have stayed longer. My 1st five minutes at reception was memorable. I received a vanilla scented moist small towel from and a glass of rum punch. At that moment I knew was in for spectacular time at Anacaona. After coming from St Marteen by boat which went up and down like a seesaw Anacaona had just the right antidote.
I stayed on the second floor with a nice balcony view of the garden and swimming pool. The room was just right for a solo traveler like myself. This is one of the few Caribbean resorts I stayed at that did not have carpeting. I bought slippers with me so it was no inconvenience at all. I did have a battle with the mosquitos during the 1st three days. The staff leaves bug spray in the bathroom which came in handy.
The path to the beach takes around 2-3 minutes depending on your pace. Your first sight is a boat after leaving the garden and other Anacaona suites/houses with patios. You encounter the 2nd pool midway to the beach. The beach is so relaxing and tranquil. There was only one vendor that I encountered. My second day it was overcast and rainy but looking at the big waves was mesmerizing. The rest of my stay the weather was more pleasant and sunnier.
The food at Anacaona restaurant is very good. Even more on Thursday nights when they had the Mayoumba Folkloric Theatre which provides entertainment while you enjoy your dinner (Caribbean Buffet). I recommend this for anyone interested in the culture/history of the Anguillan people.
I rent a car for a few days and ventured out to eat and sight-see. The car rental is about $50/day but much more economical than using taxi service. The front desk reception was very helpful in obtaining the rental. The front desk also assists in tours, too. I drove around the island like Shoal Bay (east), Sandy Ground, The Valley, Rendezvous Bay and East End. Some parts of the island was flooded and inaccessible because of the heavy rains.
I ate at such restaurants as Jacala (French) A-, E's Oven (Caribbean) B, Johnnos (beach bar) B+, Picantes (Mexican) B+. There are some other eateries if you want a light lunch like salad or sandwich.
I also did Horseback riding which was relaxing. I venture off the island for a day trip to St Martin which was nice.
Overall my trip was wonderful at Anacaona. Thanks Racquel (letting me use the PC), Soya (listening to my boring conversations) and the rest of the staff for making my vacation as wonderful as it could be!!

  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laguna68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankpierce16, Director of Sales at Anacaona Boutique Hotel, responded to this review, December 29, 2011
So glad that you enjoyed your stay and I am sure that other readers on Trip advisor will appreciate the great restaurant reviews for we do have over 100 restaurants on the Island and we are know for our wonderful variety of cuisine. We look forward to seeing you again at Anacaona in the future and do have a wonderful 2012!
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Additional Information about Anacaona Boutique Hotel

Property: Anacaona Boutique Hotel
Address: Meads Bay Rd 200, West End Village AI 2640, Anguilla
Location: Caribbean > Anguilla > West End Village
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in West End Village
#8 On the Beach Hotel in West End Village
#8 Family Hotel in West End Village
#8 Romantic Hotel in West End Village
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Anacaona Boutique Hotel 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Anacaona Boutique Hotel on the island of Anguilla is a small, intimate, privately-owned and privately-run oasis set in tropical gardens, overlooking (and just a few paces from) one of the island’s most beautiful beaches, the mile-long, white-sand expanse of Meads Bay. It has 27 stylish guest rooms, that include junior suites, 2 & 3 bedroom villa suites and two swimming pools.The goal is affordable chic. The property's amenities also include full beach service, ZaZaa boutique and both on and off beach massage centers. All rooms feature either King, Queen Bed or 2-Double Beds and bathroom with large shower, Balcony/Patio, Frette Linens, Mini Fridge, Air Conditioning,Ceiling Fan, Cable TV, I-Pod Docking Station, Iron & board, Laptop size in Room Safe, Complimentary Wireless Internet,  Melita-Javapod Coffee Maker, Phone, Hairdryer and Locally Crafted Bathroom Amenities.  ... more   less 
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Also Known As:
Sirena Hotel The Valley
Anacaona Boutique Hotel Anguilla/West End Village

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